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Reviews of QuBed San Antonio

2.5 out of 5
QuBed San Antonio
4621 East Rittiman Road, San Antonio, TX

Reviews

6.4
Rating 10 - Excellent. 251 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 180 out of 1000 reviews" "
Rating 4 - Poor. 121 out of 1000 reviews" "
Rating 2 - Terrible. 230 out of 1000 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and Clean
Pretty basic hotel. Rooms were clean. It’s near a lot a food and coffe places. By the Interstate so some might find it too noisy. But if you rest with diesel hum it’s a good value. Good TV no refrigerator.
Stayed 1 night in Dec 2023

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent everything
Stayed 2 nights in Oct 2023

8/10 Good

Jeffry

Stayed 2 nights in Oct 2023

2/10 Terrible

Jessica

Liked: Room comfort
Disliked: Staff & service
Guy that checked me in belittled me Infront of cus
The towels had dirty spots all over them. The sheets looked as if someone else had laid in them before I did without the washing in-between visits. The guy that checked me in was horrible. I had already paid for my room through a third party but he was still trying to make me pay at checkin a second time. He was telling me that my card was just authorized not actually charged and told me since I am questioning him that I had to wait for him to check in everyone else. And then with the customers he proceeded to make comments about how I didn't have a clue what I was talking about and making fun of me. Then because I had worked outside to help my mother he was talking about how I had my hair done nails done a nice fancy outfit on...lol...not! His remarks where horrible. Just for me to finally get my turn after having to wait forever it seemed. He finally listened to me when I asked him to check his email that I knew that the receipt was there that I had already paid for it. And I got an u were absolutely correct ma'am everything u said. You did already pay for it. My bad and then he laughed. He was so rude to me. That alone makes me never ever want to go back to that hotel ever again
Stayed 1 night in Jul 2023
Response from Jon on 3 Aug 2023
We are sorry we could not meet your expectations for your stay at our hotel. We tried to accomodate all your requests but seemed to have failed.

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, room comfort
David was amazing!!
I must say David at checking was amazing! Be sure to keep him around. He was very attentive and inviting. The room was clean but there were roaches. They didn’t scare me. With the service they provide they should look into exterminating. Overall excellent!
Stayed 1 night in Jul 2023
Response from Jon on 14 Jul 2023
Thank you for choosing us for your needs in San Antonio. We will look into the room and remove the pests!Please come see us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Don’t judge a book by its cover
My son only stayed one night because he’s a really light sleeper and the motel is next to a highway. Plus there was some hammering going on in a nearby room. The motel isn’t in the greatest location, and is on the older side, but the room was actually nice and very clean! Great rates and the staff was great, too! Very helpful and understanding. I want to give a shout out to Eric for his excellent customer service 😊
Stayed 4 nights in Jul 2023
Response from Jon on 13 Jul 2023
Wanted to say Thank You! not only for the kind review but for choosing us for you stay needs. Please come back if you are ever in need of accomodation again

2/10 Terrible

Esmeralda

Stayed 1 night in Jul 2023
Response from Jon on 10 Jul 2023
We are sorry that your stay with us did not meet expectations. We are working with our partners online to avoid further issues of this sort

10/10 Excellent

Jermire

Stayed 2 nights in May 2023
Response from Jon on 20 Jun 2023
Thank you for the review and rating of our hotel Hope to see you again soon

6/10 Okay

Bernardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Was barely OK
Exterior, elevator, and rooms need to be cleaned and updated. Cleaning and upkeep are needed.
Stayed 1 night in Mar 2023
Response from Ann Marie on 14 Apr 2023
Thank you for your review. We take our guest's experiences very seriously. We are working on expanding our staff and updating our facilities. We hope you will stay with us in the future and let us know how we did.

4/10 Poor

Daniella

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Eric at the front desk was awesome . He had two people in front of me when we arrived. He was friendly courteous and professional. Greeted me as I walked in, made eye contact. They were expecting me since I had emailed them early on . He had my key ready. Room was clean.
Stayed 1 night in Mar 2023
Response from Ann Marie on 14 Apr 2023
Thank you for your review. We value your experience and appreciate the feedback. We hope you choose us again when you need a place to stay.

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Bruce

Stayed 1 night in Mar 2023

6/10 Okay

Paula

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
It was a good location, but our door was broken and maintenance or the office staff had to keep coming to open it. Our room was supposed to have a blow dryer and didn't. When we asked the girl acted like she didn't understand English!
Stayed 3 nights in Jun 2022

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service
Okay
Stayed 1 night in Jul 2022

8/10 Good

George

Stayed 1 night in Jun 2022

6/10 Okay

jose

Stayed 1 night in Jun 2022

8/10 Good

Christopher

Stayed 2 nights in Jun 2022

6/10 Okay

Barbara

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
The tub was gross, I will never be back.
Stayed 2 nights in Jun 2022

8/10 Good

Ashley

Stayed 2 nights in Jun 2022

8/10 Good

Andrea

Liked: Staff & service
Stayed 1 night in Jun 2022

8/10 Good

Lester

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
I was dead tired so I did not hear the traffic, but in the morning it was obiviously there.
Stayed 1 night in May 2022

10/10 Excellent

Esperanza

Stayed 1 night in May 2022
Response from Sophia CSR on 1 Jun 2022
Hi Esperanza, Receiving an astonishing 10-star rating is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice for the price
Stayed 2 nights in May 2022

10/10 Excellent

Anna

Stayed 2 nights in May 2022
Response from Sophia CSR on 25 May 2022
Hi Anna, Thank you so much for taking the time to leave this excellent rating. We really appreciate your business. We are waiting to welcome you back soon!

6/10 Okay

Omar

Stayed 1 night in Apr 2022

6/10 Okay

Gloria

Stayed 3 nights in May 2022
Response from Sophia CSR on 14 May 2022
Hi Gloria, Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

Norberto

Stayed 1 night in May 2022
Response from Sophia CSR on 5 May 2022
Hi Norberto, Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

haile

Stayed 1 night in Apr 2022

4/10 Poor

erica

Stayed 1 night in Apr 2022
Response from Sophia CSR on 27 Apr 2022
Hi Erica, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

8/10 Good

Johnny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Sophia CSR on 25 Apr 2022
Hi Johnny, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

8/10 Good

Buffy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2022
Response from Sophia CSR on 2 May 2022
Dear Guest, Thank you for staying with us. Guest satisfaction is our number one objective so we really appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
This is the worst hotel this place is filthy mold on the towel and the front desk became very rude when I told her I wanted to leave because of the room being so dirty she even threw my deposit back at me I have never had a problem with a hotel through this website until now I hope Hotels.com takes this off the list if you have the extra money just put it to a better hotel where your car won’t be broken into due to the homeless living in there staircases.
Stayed 2 nights in Apr 2022
Response from Sophia CSR on 2 May 2022
Hi Monique, We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits. We hope you will choose us again in the future.

2/10 Terrible

Teresa

Stayed 2 nights in Apr 2022
Response from Sophia CSR on 25 Apr 2022
Hi Teresa, Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not in your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

2/10 Terrible

KARINA

Stayed 2 nights in Apr 2022
Response from Sophia CSR on 18 Apr 2022
Hi Karina, Thank you for choosing us for your recent stay. We apologize for the inconvenience faced by you. Kindly let us know about your disappointments in more detail. So, we can make the required changes and improvements. We hope to serve you better in the future.

10/10 Excellent

Pauline

Stayed 1 night in Apr 2022
Response from Sophia CSR on 18 Apr 2022
Hi Pauline, It is always encouraging to see this perfect rating, particularly when it comes from those who matter the most – you! We hope that your stay was excellent. It was a pleasure to host you, and we look forward to having you back many more times in the future to provide you with a 10-star experience.

2/10 Terrible

Cherlita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were misleading.
Stayed 1 night in Apr 2022
Response from Sophia CSR on 11 Apr 2022
Hi Cherlita, Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. We hope to see you again soon and to impress you with our continuous improvements.

2/10 Terrible

Rocio

Stayed 1 night in Apr 2022
Response from Sophia CSR on 13 Apr 2022
Hi Ricio, Thank you for choosing us for your recent stay. Since you have rated us low, we are concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and regret that this was not in your case. We welcome all your honest comments to improve our services. Hope to serve you better in the future.

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roaches crawling in the room and transgenders working at the hotel not a good place to stay..
Stayed 2 nights in Mar 2022
Response from Sophia CSR on 8 Apr 2022
Hi John, We regret that you had an unpleasant experience you had due to roaches issue. We never want our guests to have such kind of experience. As a brand, we follow ethics and equality for all. We hope to serve you better in the future.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing was the pool was not open
Stayed 2 nights in Apr 2022
Response from Sophia CSR on 6 Apr 2022
Hi Kim, It was our pleasure to see this positive rating. Please do come see us again very soon!

10/10 Excellent

nicholas

Stayed 2 nights in Apr 2022
Response from Sophia CSR on 6 Apr 2022
Hi Nicholas, We are delighted to have provided you with suitable accommodation for your trip here. We are pleased to see this awesome 10-star rating, and we hope to welcome you back again before long.

6/10 Okay

Fatima

Stayed 1 night in Mar 2022
Response from Sophia CSR on 31 Mar 2022
Hi Fatima, Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Sophia CSR on 31 Mar 2022
Hi Mary, Thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Lorena

Stayed 2 nights in Mar 2022
Response from Sophia CSR on 31 Mar 2022
Hi Lorena, Thank you for the 10-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

4/10 Poor

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom very poor and not taken care of. Dirty and stained towels. AC does not work well
Stayed 4 nights in Mar 2022
Response from Sophia CSR on 31 Mar 2022
Hi Andrew, We are very sorry to hear about the inconvenience caused by the cleanliness issue, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Terrible

Etien

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor cleaning
Stayed 2 nights in Mar 2022
Response from Sophia CSR on 23 Mar 2022
Hi Etien, We are sorry to hear that you were unhappy with the cleanliness of our property. It is our goal to exceed the expectations of our guests. We are working with our housekeeping staff to prevent this from happening in the future. I hope that if your travels bring you back to the area that you will consider staying with us again.

8/10 Good

Kenneth

Stayed 3 nights in Mar 2022
Response from Sophia CSR on 24 Mar 2022
Hi Kenneth, We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. Hope to see you again to deliver you a 10-star experience.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2022

2/10 Terrible

joe

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty room, broken shower tiles, cracked tub my kid pinch his toes.. overpriced
Stayed 2 nights in Mar 2022
Response from Sophia CSR on 21 Mar 2022
Hi Joe, First and foremost, we are sorry to hear about that recent incident you faced. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. We sincerely apologize for the issues you had. We have shared this feedback with the concerned staff to take care of all these issues. Hopefully, you will give us another chance next time you are in the area.