Restaurant

Reviews of Element San Antonio Riverwalk

4 out of 5
Element San Antonio Riverwalk
111 Soledad Street, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 147 out of 238 reviews" "
Rating 8 - Good. 42 out of 238 reviews" "
Rating 6 - Okay. 30 out of 238 reviews" "
Rating 4 - Poor. 7 out of 238 reviews" "
Rating 2 - Terrible. 12 out of 238 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ronny

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple design and very clean!
Stayed 1 night in Apr 2024
Response from GM on 2 May 2024
Dear Ronny, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Chaitan Mugili, GM

10/10 Excellent

Georgette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The windows on thin. Even on the 7th floor you can hear ALL the street noise.
Stayed 2 nights in Apr 2024
Response from GM on 30 Apr 2024
Dear Georgette, While I'm glad that you enjoyed your stay overall, I'm sorry that you experienced some noise. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Best, Chaitan Mugili, GM

10/10 Excellent

Nataly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close walking distance to my favorite places
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Dear Nataly, I am glad our hotel provided you with a five-star experience while visiting San Antonio. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Chaitan Mugili, GM

8/10 Good

Randy, Canyon Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn’t the hotel’s fault, a big festival was right below hotel and very loud music went until midnight.
Stayed 4 nights in Apr 2024
Response from GM on 28 Apr 2024
Dear Randy, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a flawless experience upon your return to the area. Best, Chaitan Mugili, GM

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went for Fiesta. All events were in walking distance and Riverwalk was right around the corner. Would definitely stay again!
Stayed 5 nights in Apr 2024
Response from GM on 26 Apr 2024
Dear Jane, We are thrilled to hear that we provided you with a great stay. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Chaitan Mugili, GM

10/10 Excellent

Delores, Schenectady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS NICE BE SO CLOSE TO ALL THE FUN THINGS IN TOWN
Stayed 5 nights in Apr 2024
Response from GM on 26 Apr 2024
Dear Delores, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chaitan Mugili, GM

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful. The property in general was beautiful. Staff extremely friendly. My new favorite place in San Antonio!
Stayed 1 night in Apr 2024
Response from GM on 24 Apr 2024
Dear Lisa, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Chaitan Mugili, GM

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located near the riverwalk and restaurants. Room was clean and well stocked.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Dear Isaiah, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Chaitan Mugili, GM

8/10 Good

Amelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good, walkable to many locations. Good breakfast options. A bit noisy at night/early morning, windows do not seem to be soundproof.
Stayed 3 nights in Apr 2024
Response from GM on 21 Apr 2024
Dear Amelia, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that you experienced noise pollution. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Chaitan Mugili, GM

8/10 Good

Keno

Stayed 8 nights in Apr 2024

6/10 Okay

Greg

Stayed 2 nights in Apr 2024
Response from GM on 8 May 2024
Dear Greg, Thank you for staying with us and sharing your experience. I am sorry that your stay was only average, as our goal is to exceed our guests’ expectations. We hope to have another chance to provide the stellar service we strive for on a return visit. Sincerely, Chaitan Mugili, GM

6/10 Okay

Speare

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We had a one bedroom suite. Right buy the elevator. Noise all night. Went to front desk to see if we could move, they said they would call me. Never did. Went back next day and asked again and they said shift manager would call me. Never did
Stayed 3 nights in Apr 2024
Response from GM on 18 Apr 2024
Dear Speare, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. I'm sorry for our breakdown in communication with regards to moving you to a new room. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Chaitan Mugili, GM

10/10 Excellent

Hadiya

Stayed 8 nights in Apr 2024
Response from GM on 6 May 2024
Dear Hadiya, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Chaitan Mugili, GM

10/10 Excellent

Paola

Stayed 1 night in Apr 2024

8/10 Good

Jorge

Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms were very clean, complementary breakfast had lots of option even when on keto diet, affordable n had a great view from our room. Only down fall on the 11 floor you can hear the music from the rooftop bar. But turn ur tv up alil n ur good to go! Wasn’t to loud
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Shawn, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including one recommendation for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Chaitan Mugili, GM

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Got to meet Offset from Migos at the hotel. He was visiting the rooftop bar. That's how you know it's a nice hotel.
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Sean, Thank you for your compliments. We are thrilled you had a nice time. It was our pleasure hosting you, and we hope to see you again. Best, Chaitan Mugili, GM

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is convenient to the riverwalk and other sites in San Antonio. The staff were friendly and helpful. The room was comfortable and well appointed.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear James, Your feedback is welcomed and appreciated. I’m glad to hear you enjoyed our fun location, friendly service, and comfortable accommodations. Thank you for taking the time to review your experience, and we hope to host you again soon. Best, Chaitan Mugili, GM

10/10 Excellent

Marlene

Travelled with partner
Liked: Property conditions & facilities
Not safe walking around property at night …. A lot of homeless people walking around!!
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Marlene, Thank you for staying with us. We are glad that you enjoyed your stay. We live and work in the area and find it to be very safe overall. Thank you for all your feedback and we hope to see you again. Best, Chaitan Mugili, GM

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Alexandra, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Chaitan Mugili, GM

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from GM on 22 Apr 2024
Dear Cesar, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was clean. Hard to communicate with valet when they’re all inside at night.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Melissa, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback, and I’ve taken note of your recommendations regarding valet. We hope to see you back anytime you return to the area. Best, Chaitan Mugili, GM

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have ever stayed at in the US - great breakfast ( thanks, Yolanda), great staff, clean roomy accommodation in an amazing safe location.
Stayed 13 nights in Mar 2024
Response from GM on 25 Mar 2024
Dear Fred, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, Chaitan Mugili, GM

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon check in was told my room was over overbooked myself wife and child had to wait in the lobby for a considerable amount of time waiting for a manager to find a room in there system for us.
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear John, I'm very sorry for your poor arrival experience; please forgive us. We appreciate your feedback and hope to host you again for a flawless stay. Thank you for choosing us. Sincerely, Chaitan Mugili, GM

10/10 Excellent

Matthew

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Matthew, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Chaitan Mugili, GM

10/10 Excellent

Timothy

Stayed 5 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Timothy, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Chaitan Mugili, GM

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable,places to visit close by. Safe
Stayed 7 nights in Mar 2024
Response from GM on 17 Mar 2024
Dear Isabel, We appreciate you taking the time to let us know you enjoyed our location and your visit. Thank you for choosing us. Best, Chaitan Mugili, GM

10/10 Excellent

Sinthia May

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the Riverwalk and Alamo and had a lot of great restaurants nearby. Great breakfast included and great facilities.
Stayed 6 nights in Mar 2024
Response from GM on 16 Mar 2024
Dear Sinthia May, Thank you for taking the time to share your kind review. I’m glad you found your stay to be pleasant. We look forward to being your hotel of choice wheen in the area and appreciate your patronage. Best, Chaitan Mugili, GM

6/10 Okay

Nicole

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Dear Nicole, I'm sorry to hear that not every aspect of your stay met your expectations. We improve our service through our guests' feedback and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Chaitan Mugili, GM

10/10 Excellent

Erna, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying here while visiting San Antonio. Excellent location to walk to most of the sights including the River Walk, the Alamo, the Tower of the Americas, Market Square, etc. Fabulous breakfast with hot options daily plus cereals, toast, muffins, fresh fruit. Very comfortable bed, big shower, soft towels, plus fridge, cooktop, microwave, dishwasher. Definitely recommend staying here!
Stayed 8 nights in Mar 2024
Response from GM on 14 Mar 2024
Dear Erna, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our great location and amenities. It's encouraging to hear that our hard work affects the guest experience. We appreciate your recommendation and look forward to your return. Best, Chaitan Mugili, GM

2/10 Terrible

Paola

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 13 Mar 2024
Dear Paola, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Chaitan Mugili, GM

8/10 Good

Quenshelle

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Quenshelle, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Chaitan Mugili, GM

10/10 Excellent

Lyndon

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Lyndon, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chaitan Mugili, GM

10/10 Excellent

Adelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unsafe neighborhood
Stayed 1 night in Mar 2024
Response from GM on 11 Mar 2024
Dear Adelita, Thank you for staying with us. We live and work in the area and find it to be very safe overall. We appreciate your feedback and hope to host you again. Best, Chaitan Mugili, GM

8/10 Good

Yucheng, Katy

Stayed 1 night in Mar 2024
Response from GM on 31 Mar 2024
Dear Yucheng, Thank you for your time in sharing your kind review, and please visit us again. Best, Chaitan Mugili, GM

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 9 Mar 2024
Dear Charlotte, Thank you for taking the time to share a five-star review of your experience with us. We appreciate your support and look forward to serving you again. Best, Chaitan Mugili, GM

10/10 Excellent

Michael Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had some billing issues from pre-booking with third-party. However, they were quick to resolve. Nice hotel convenient location, Riverwalk, right across the street.
Stayed 5 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear Michael Robert, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and one area for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Chaitan Mugili, GM

10/10 Excellent

Jose, Caguas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, breakfast & friendly staff. Great breakfast variety. Super walkable to Riverwalk & most attractions.
Stayed 7 nights in Feb 2024
Response from GM on 5 Mar 2024
Dear Jose, We are happy to hear from you and value your kind review. It is lovely to hear that our location, cheerful service, and breakfast all helped make your Riverwalk visit a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the San Antonio area. Best, Chaitan Mugili, GM

10/10 Excellent

Thuta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Dear Thuta, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chaitan Mugili, GM

4/10 Poor

eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Omg we are on the 11th floor all I can hear all day and night is the elevator going up and down. It’s so hard to sleep. Then outside you hear all the street noises people reviving there engine, loud music, horns, I expected way better quality
Response from GM on 25 Feb 2024
Dear eric, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Chaitan Mugili, GM

8/10 Good

Deo Gene Delos Reyes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough sitting, we were not able to have breakfast on our check out day
Stayed 2 nights in Feb 2024
Response from GM on 25 Feb 2024
Dear Deo Gene Delos Reyes, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about the lack of seating at breakfast. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Sincerely, Chaitan Mugili, GM

10/10 Excellent

Sang Wook

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 18 Feb 2024
Dear Sang Wook, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chaitan Mugili, GM

10/10 Excellent

Librian Goodie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful getting our bags when we first arrived, we paid for valet when we booked which I highly recommend. The place was very clean, and I was very impressed with the room. The breakfast was nice and had a nice variety. Great location for what we needed because everything was walking distance. We will be back!
Stayed 2 nights in Feb 2024
Response from GM on 15 Feb 2024
Dear Librian Goodie, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Chaitan Mugili, GM

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, real close to lots of dining options.
Stayed 1 night in Dec 2023
Response from GM on 14 Mar 2024
Dear Ruben, We are so glad you enjoyed our hotel and its' convenient location. Thank you for your patronage, and we hope to host you again. Best, Chaitan Mugili, GM

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper clean, efficient service, and conveniently located.
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Dear Yesenia,It is wonderful to hear you enjoyed your stay at our Element Hotel. Our location, professional staff, and clean accommodations are typically the most celebrated aspects of the hotel in our guests' reviews, so it is great that you agree. On behalf of the entire team, thank you for your business, and please come back soon.Best,Chaitan MugiliGeneral Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Kathleen,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Chaitan MugiliGeneral Manager

6/10 Okay

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The rooms are nice, the staff is friendly and its a stones throw from the San Antonio Riverwalk. Expedia listing said the parking would be free if we selected the $10/night extra option at checkout (on Expedia) but when we got there the Front Desk said they didnt have a record of it and the charge is $45/night for Valet parking. There is a parking garage next door that allows you to overnight for $30/night. I was able to contact support and they were able to get with the Hotel and give it to us for what we were told but the Front Desk stafd told me thats not usuL. If give more stars but the internnet was out all day Saturday and Sunday morning before we checked out. So no TV or wireless while there.
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Adam,We try to be as transparent as possible regarding all our charges, so I'm very sorry for the confusion over parking. Even though we thoroughly prepare to deliver a great stay to every Guest, sometimes it just doesn't go the way we planned. We hope to redeem ourselves to you on a future visit. Thank you for staying with us.Sincerely,Chaitan MugiliGeneral Manager

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 24 Jan 2024
Dear Danielle,I am sorry to hear that several issues during your stay impacted your satisfaction with our hotel. We appreciate you taking the time to share your feedback as it helps us make improvements as we move forward. Thank you for staying with us.Sincerely,Chaitan MugiliGeneral Manager

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!
Stayed 2 nights in Jan 2024
Response from GM on 20 Jan 2024
Dear Jackie, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chaitan Mugili, GM

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Best hotel on the riverwalk!
it was better than other 5star hotels priced much higher. beds were amazing. the stairs to the riverwalk were right accross the street. iron cactus (the closest riverwalk restaurant) was the best. we come every year and this was our best stay yet. my husband dropped his credit card down the elevator shaft getting on, maintenance (eric) when above and beyond to get it back for us! also breakfast had GF options! my kid has celiac so it was nice to have more options. breakfast was amazing and FREE! we felt very safe knowing you had to ha e a room card to go up elevators. nice kitchenette in every room and big windows. I woke up early and brought breakfast back to the room for my husband and child, Lina one of the hostes has seen me struggling and brought me lids, drink carriers and a bag! service was immaculate! worth every penny
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
Dear Joseph,On behalf of our entire team, thank you for your kind review. It's wonderful to know that your family's stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best,Chaitan MugiliGeneral Manager