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Staff was nice. Room was filthy. Greeted in my room by 3 roaches. Had to bring my own broom and mop. Loved that it was pet friendly. The stay itself was acceptable. Only complaint is the filthy room we got.
Well the restoom bathroom door in 131 was broken. The door sumoly did not close. The room looked too antiquated with minimum upkeep. I would not say this is 3 stars hotel, but 2. Overall, the price was competitive, but i would not stay there again.
Kevin
Stayed 3 nights in Mar 2024
Response from Desk on 4 Apr 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
The bathroom door was kicked in, there was no TP, no bodywash, or shampoo at all. It was all dirty. I went to the front desk to get a refund they changed my room instead. It was better but would not stay here again.
Noemi
Stayed 1 night in Feb 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Spend your money elsewhere. This establishment was unclean, the cockroaches will attest to that. The only good feature was that the door locked.
Wayne
Stayed 2 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
4/10 Poor
William
23 Jan 2024
William
Stayed 7 nights in Dec 2023
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
8/10 Good
V.LaNeal
15 Jan 2024
V.LaNeal
Stayed 7 nights in Jan 2024
Response from Desk on 5 Mar 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
This hotel is mainly for people that are between housing and not for vacationers like we were. Yes the kitchen area was very nice. But not if you are traveling for vacation.
Ashley
Stayed 8 nights in Dec 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
4/10 Poor
Jhavae
Travelled with family and small children
19 Dec 2023
Metal beds not queen size, clean hallway, to many roaches
Jhavae
Stayed 7 nights in Dec 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Asked for clean sheets and towels and never got them, internet never worked, and the beds where messed up and seemed to barely be holding together
Quinton
Stayed 8 nights in Nov 2023
Response from Front Desk on 4 Jan 2024
Thank you for taking the time to write a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. On behalf of our entire team. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
Thank you for taking the time to write a review. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely Management
DO NOT stay here. Nothing like photos, completwly unsanitary, cockroaches everywhhere. Left immediately and manager kept hanging up when hotels.com called them.
Rude Manager, smelly everywhere, so much ghetto people that why the standards are you. Just awful. Also roach infestation this place need to be closed down.
DO NOT STAY HERE! When checking in, the staff was completely rude, asking me to stand in the hall and wait, not very friendly, and closing the window in my face. The first room we had was so infested with roaches that we left and stayed at my moms house for the night. There were also roaches in the bed. The A/C did not work, neither did the microwave. The wifi does not work. There were stains and hair on the bedding. It took 2 days to get replacement linen. I changed the sheets myself. When the problems were told to the front desk, the lady told me she was the only one there and would take care of it and I never heard from her until I called back. There was dog poop in the hallway. The room key deactivated every single day and there is never anyone at the front desk. The power went out and it took management 5 hours to move our room. The second room was better but this was THE WORST EXPERIENCE I have ever had with a hotel.
TaNisha
Stayed 4 nights in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.
The front desk person was friendly. Upon checking there was police outside escorting people out of the building as well as there items. After checking in walking through middle entrance had a bad smell. The room itself was infested with cockroaches. In the bathroom on the floors and coming out of cracks in the wall. In the middle of the night a guest was screaming for about an hour in the hallway and then was later escorted out on a gurney strapped down. Definitely not a family friendly place. My daughter was horrified. The only reason we didnt leave in tbe middle of the night was because i was afraid to leave the room. Loud music was played in the parking lot all night and people were going in and out all night.
Ramon
Stayed 1 night in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.
My daughter (9) and I had what I would call an almost traumatizing experience for me and definitely left her traumatized. The manager was extremely verbally aggressive on two different occasions and physically on the second. The issue? We requested to exchange dirty towels for clean ones and toilet paper. I was told that clean linen and toilet paper were only if we paid for the "upgrade". The second time when the manager became both verbally and physically aggressive was when I requested a roll of toilet paper. My daughter and I were locked in the elevator until another guest was needing to go up! I made two separate complaints with Homewood Suites but due to there being no name, address, or phone number listed for complaints to the franchise owner aside from sending the complaints to the manager (who was the manager the complaints were against) there wasn't much else to be done.
Kelli
Stayed 10 nights in Sep 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.
Was horrible. Didnt even stay 15 minutes.
Took 45 mins for front desk to get off her phone.
Then i got a room wirh no shower curtian
Bar of soap in the tub.
Poop on the toilet wall.
There was small roaches all over and under the desk. I got no help. No refund. I regret. Rushing out and not takijg pictures. Wife dint want me going to jail on are vacation
Edgar
Stayed 3 nights in Aug 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.
Had to wait for front desk to come back from cleaning rooms before being able to check in. That was a good 15 minute wait. Front desk did not have a drop box to drop off keys when I left with front desk being closed.
Randy
Stayed 2 nights in Aug 2023
6/10 Okay
Priscilla
19 Aug 2023
Disliked: Cleanliness, amenities
It was to dark outside so i didn't feel safe when i have to go some where
Staying in the woods would have been better. I felt like I was in an halfway house. I saw roaches in the bathroom. The tv remote only had one battery in it. The room smelled like old Smokey clothes that was left in the heat overall a really terrible place to stay in.
Original
Stayed 2 nights in Jul 2023
Response from Desk on 5 Oct 2023
Thanks you for taking the time to leave feedback. We strive to improve our services based off your feedback.
6/10 Okay
Fred
Business traveller
27 Jul 2023
near my work
Fred
Stayed 1 night in Jul 2023
2/10 Terrible
Christopher
Travelled with family, Travelled with family and small children