Breakfast, lunch, dinner served; Italian cuisine
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Reviews of The Westin Riverwalk, San Antonio

4 out of 5
The Westin Riverwalk, San Antonio
420 W Market St, San Antonio, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 655 out of 1053 reviews" "
Rating 8 - Good. 180 out of 1053 reviews" "
Rating 6 - Okay. 114 out of 1053 reviews" "
Rating 4 - Poor. 52 out of 1053 reviews" "
Rating 2 - Terrible. 52 out of 1053 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and best beds in the hotel industry
Stayed 4 nights in Apr 2024

10/10 Excellent

Piama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ruby Sison on 26 Apr 2024
Hello Piama, Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Damon, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Ruby Sison on 25 Apr 2024
Hello Damon,Thank you for your stay and we appreciate your feedback.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone very friendly!
Stayed 1 night in Apr 2024
Response from Ruby Sison on 24 Apr 2024
Hello Crystal, Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property So elegant and high class. Love the greeting from staff, Irene at front desk was So helpful and welcoming treated us like if we knew each other for ever , like family . Rooms are beautiful and comfy beds are so restful. Love the balcony and view to the riverwalk . The access to riverwalk and the tables at the riverwalk sidewalk so peaceful environment that we enjoyed our glass of wine and view . The bar inside the hotel is excellent. The front entrance is So elegant and adorable for pictures with glass windows view to the river.
Stayed 1 night in Apr 2024
Response from Ruby Sison on 22 Apr 2024
Hello Erica,Thank you for your stay and we greatly appreciate your awesome feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ruby Sison on 22 Apr 2024
Hello Stephen,Thank you for your stay and we appreciate your feedback!

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff but could have better room accommodations with regards to bathroom lighting so dim, better quality pillows, fabric softener on towels so not so stiff and crunchy.
Stayed 3 nights in Apr 2024
Response from Ruby Sison on 22 Apr 2024
Hello Sharon,Thank you for your stay and we appreciate your feedback.I will be sure to share with the appropriate leadership team, so we can resolve the issues you have noted.

8/10 Good

Rahil

Liked: Cleanliness, staff & service, property conditions & facilities
$50 parking valet!!! Was to much
Stayed 1 night in Apr 2024
Response from Ruby Sison on 19 Apr 2024
Hello Rahil,Thank you for your stay and we appreciate your feedback.I will be sure to share your concerns with regard to the valet charges with our. third party valet company.

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to riverwalk
Stayed 1 night in Apr 2024
Response from Ruby Sison on 18 Apr 2024
Hello Melinda,Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Annalyse

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Westin Riverwalk this past weekend. It was right on the river, super peaceful and staff was excellent. I wanted to specifically point out the cleanliness of the lobby area and how amazing it smelled as soon as you walk into the hotel.
Stayed 2 nights in Apr 2024
Response from Ruby Sison on 15 Apr 2024
Hello Annalyse, Thank you for your stay this past weekend and we appreciate your feedback!

8/10 Good

Susan

Stayed 2 nights in Apr 2024
Response from Ruby Sison on 11 Apr 2024
Hello Susan, Thank you for your stay and we appreciate your feedback!

8/10 Good

Ruchi

Stayed 4 nights in Mar 2024
Response from Ruby Sison on 26 Apr 2024
Hello Ruchi, Thank you for your stay and we appreciate your feedback!

2/10 Terrible

Tram

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The hotel located in a good area. Staffs are good. Generally it is good. However, you will have to watch out little hidden charges from the hotel. They are even worse than those sketchy hotels. They will charge you to use wifi and never tell you that, however they would advertise free wifi and Breakfast available but NOTHING COME WITH IT. FAULT ADVERTISING.
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 4 Apr 2024
Hello Tram,Thank you for your feedback.Please accept my sincere apologies that we did not meet your expectations.

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beds were super comfortable. Great location. Quiet. Beautiful hotel
Stayed 1 night in Mar 2024
Response from Ruby Sison on 3 Apr 2024
Hello Christopher,Thank you for your stay and we appreciate your feedback.

6/10 Okay

graham

Liked: Cleanliness
for a four star hotel, they were completely incapable of sending the most basic of things (e.g. mugs) to my room.
Stayed 1 night in Mar 2024
Response from Ruby Sison on 31 Mar 2024
Hello Graham,Thank you for your stay with us and we appreciate your feedback.Please accept my sincerest apologies that we failed to meet your expectations. I will share your concerns with the appropriate leadership team to ensure the issues do not occur again.

10/10 Excellent

Tonny

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Ruby Sison on 30 Mar 2024
Hello Tommy,Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Raymond K

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location directly on the riverwalk. Rooms were clean and spacious with a very accommodating staff.
Stayed 4 nights in Mar 2024
Response from Ruby Sison on 28 Mar 2024
Hello Raymond K,Thank you for your stay and we appreciate your feedback’s

6/10 Okay

Yohance

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The property was nice, but I had to call for two days in a row to get my room cleaned. The first day when I called at 4pm, I was asked if I had the do not disturb sign on my door. I said no, I didn't put the sign on the door. I thought that question was out of line. They simply missed my room and did not apologize for the question or them missing the room only that they would talk to the house cleaning manager. Luckily, 40 minutes later they sent someone up to clean the room. The second day I called, my family and I left the room at 9:15 only to return around 3 pm and once again the room has not been cleaned. So, once again I called housekeeping and the gentleman that answered the phone this time, apologized and said he would send someone up immediately. Someone did arrive and clean the room. The fact that my room was missed twice is inexcusable. I frequent Marriott often and have never had an experience like this.
Stayed 4 nights in Mar 2024
Response from Ruby Sison on 26 Mar 2024
Hello Yohance,Please accept my sincerest apologies that housekeeping missed your room for service during your stay.I will be sure to share your feedback to ensure the issue does not occur again.Thank you for your stay and we appreciate your feedback.

6/10 Okay

Randall, Frisco

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
restaurant staff very rude. room was not available until late in day but would not provide a late check out on following day.
Stayed 1 night in Mar 2024
Response from Ruby Sison on 25 Mar 2024
Hello Randall,Thank you for you stay with us.Please accept my sincerest apologies that our Zocca restaurant staff were not welcoming. I will be sure to share your concerns with the appropriate leadership team, so they can ensure the issues do not reoccur.

10/10 Excellent

Kirstie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Mar 2024
Response from Ruby Sison on 25 Mar 2024
Hello Kristie,Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
The location to the riverwalk is wonderful
Stayed 3 nights in Mar 2024
Response from Ruby Sison on 24 Mar 2024
Hello Douglas,Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Kirstie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant
Stayed 1 night in Mar 2024
Response from Ruby Sison on 23 Mar 2024
Hello Kirstie,Thank you for your stay and we appreciate your feedback.

8/10 Good

Justin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots to do!
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 22 Mar 2024
Hello Justin,Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024
Response from Ruby Sison on 10 Apr 2024
Hello Michael, Thank you for your stay and we appreciate your feedback!

10/10 Excellent

michael

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 21 Mar 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location
Stayed 1 night in Mar 2024
Response from Ruby Sison on 20 Mar 2024
Hello Carolyn, Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Gerardo

Stayed 4 nights in Dec 2023
Response from Ruby Sison on 9 Apr 2024
Thank you for you stay and we appreciate your feedback!

10/10 Excellent

Bianey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient area and parking. You are able to walk right to the riverwalk!
Stayed 1 night in Mar 2024
Response from Ruby Sison on 19 Mar 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming. Room was clean
Stayed 1 night in Mar 2024
Response from Ruby Sison on 18 Mar 2024
Thank you for your stay and we appreciate your feedback Carol!

10/10 Excellent

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff very knowledgeable and professional in providing services.
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 18 Mar 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Mariel

Stayed 1 night in Mar 2024
Response from Ruby Sison on 7 Apr 2024
Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 1 night in Mar 2024
Response from Ruby Sison on 17 Mar 2024
Thank you for your stay and we appreciate your feedback.

2/10 Terrible

Beatriz

Stayed 2 nights in Mar 2024
Response from Ruby Sison on 3 Apr 2024
Hello Beatriz,Thank you for your stay. Please accept my sincere apologies that we failed to meet your expectations.

10/10 Excellent

Harneem, Colleyville

Stayed 1 night in Mar 2024
Response from Ruby Sison on 1 Apr 2024
Thank you for your stay and we appreciate your feedback!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very nice and we loved it was off the riverwalk. Lots of people all over coming in and out of the hotel very hectic. We pulled up so I could go in and get us checked in. My husband asked if they provided valet parking and was told no. We found out a few hours on the way back to the property valet parking was available. The young lady at the desk didn’t greet me. She asked me my name and proceeded to check me in. That didn’t sit well with me at all but I finished checking in and my husband and I proceeded to our room. Overall our getaway was what we needed and the Westin didn’t disappoint!
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 12 Mar 2024
Hello Tiffany,Thank you for your recent stay with us and we appreciate your feedback.I will be sure to share your feedback with the front office tea, so we can focus on greeting our guests with a warm welcome.

10/10 Excellent

Rosemary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return!!!
Response from Ruby Sison on 11 Mar 2024
Hello Rosemary, Thank you for your stay and we appreciate your feedback.

6/10 Okay

Mark, Fort Worth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Original room near elevator - very loud appears like an elevator has a problem. Requested to be moved; next room was better but the elevator could still be heard. Westin should really get this checked out. We would not stay there again unless I read that they addressed the issue. The hotel is in a great location and the room was large and comfortable.
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 9 Mar 2024
Hello Mark,Please accept my sincerest apologies that we failed to meet your expectations due to the elevator issues.I will share your feedback with the appropriate leadership team to resolve the issue.

2/10 Terrible

Harley

This hotel was wonderful, great location. HOWEVER, we used valet parking and someone hit a curb in my vehicle. Pretty good too, that’s 12 inches of curb rash. Whoever did it KNEW they hit a curb but failed to admit it. We understand things happen, but you have to make it right. The manager was great. We filed a claim, but somehow that claim was denied…. This is completely unacceptable. And for this reason, we’d never go back nor recommend this hotel. Had things been made right, we would have a completely different opinion. Honesty and integrity goes a long ways.
Response from Ruby Sison on 9 Mar 2024
Hello Harley,Please accept my sincerest apologies with regard to the valet incident during your stay.I will share your feedback with the valet leadership team so they can reach out to you with regard to your concerns.

6/10 Okay

Samantha J

Travelled with partner
Liked: Cleanliness, staff & service, amenities
our room was not what we expected for the price we paid, mini fridge didnt work, water came out of every part of the shower but the shower head, but we didnt stay for the room so we didnt make it a big deal, we went for the riverwalk and the surrounding attractions.
Stayed 1 night in Mar 2024
Response from Ruby Sison on 9 Mar 2024
Hello Samantha,Thank you for your stay.I will share your feedback with the appropriate leadership team so they can fix the issue internally.

6/10 Okay

Janet L.

Travelled with partner
Liked: Staff & service, amenities
Classic lovely hotel in a very convenient location. Our room was not ready at 4:35 for a 4:00 checkin and we were offered a downgraded room but no conciliations were offered. A room that met the basic outline of our reservation was found but was dreadful, noisy, not clean and much less than expected. We luckily connected with the concierge, Petra, who helped us move to a better room later in the evening. Our second room had a terrific patio but unfortunately was loud at times due to elevator mechanical issues. Overall, the property could use an update, frayed carpeting noted in each of our rooms.
Stayed 2 nights in Mar 2024
Response from Ruby Sison on 8 Mar 2024
Thank you for your stay and we appreciate your feedback.I am so pleased that Petra was able to move you to a different room with a patio.

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Ruby Sison on 9 Mar 2024
Thank you for your stay and we appreciate your feedback.

6/10 Okay

JEFFREY

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Ruby Sison on 7 Mar 2024
Thank you for your stay and we appreciate your feedback,

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean and we like it plus great customer service!
Stayed 1 night in Mar 2024
Response from Ruby Sison on 3 Mar 2024
Thank you for staying with us and we appreciate your feedback.

10/10 Excellent

Landon

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Ruby Sison on 3 Mar 2024
Thank you for your stay with us and we appreciate your feedback.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Ruby Sison on 1 Mar 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying there will go back soon
Stayed 1 night in Feb 2024
Response from Ruby SISON on 28 Feb 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As we walked into this hotel, we were blown away with this wonderful aroma of goodness. This hotel smelled like no other hotel we have ever been in. The ambiance and setting in the hotel was very fine quality. The staff was AMAZINGGG each day !!!!We stayed a few nights to celebrate our 27th anniversary and when I tell you John the bellman made it such a special and wonderful experience. He went above and beyond and has such a great personality and kind spirit. We shared with him that it was our anniversary and the next day he told the concierge Phyliss of it and they delivered fresh handmade chocolate covered strawberries with champagne and the most sweetest note congratulating us on our anniversary. We can't wait to go back!!!!Thank you The Westin for making our weekend very special!!!!
Stayed 2 nights in Feb 2024
Response from Ruby Sison on 27 Feb 2024
Thank you for your wonderful feedback.John and Phyllis will be thrilled to know that they made your anniversary a memorable one!

8/10 Good

Ross W.N.

Travelled with family
Liked: Cleanliness
Really nice looking hotel in an excellent location right on the Riverwalk. Pool was small, gym was poor. We had to ask the front desk just to get our room made up after two days. Our room also backed on to the elevators which sounded like old pipes in January.
Stayed 5 nights in Feb 2024
Response from Ruby Sison on 2 Mar 2024
Thank you for staying with us and we appreciate your feedback.Please accept my sincerest apologies that your room was not serviced in a timely manner.I will be sure to share with the appropriate leadership team

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruby Sison on 27 Feb 2024
Thank you for your stay and we appreciate your feedback.

10/10 Excellent

Grady

Stayed 2 nights in Feb 2024
Response from Ruby Sison on 20 Mar 2024
Hello Grady, Thank you for your stay and we appreciate your feedback.