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The place was clean and pretty. Some of the staff were really nice while others were pretty rude. The 24/7 gym was lacking drastically compared to the pictures. The water is very heavy in sulfur which I understand is normal for the area but leaves a slimy feel to your hair and skin. The bar and the breakfast both close about 15 minutes before their set time, so be sure to be early.
SAMANTHA
Stayed 2 nights in Apr 2024
Response from Management on 28 Apr 2024
We appreciate the feedback!
8/10 Good
Connie, Lamesa
Travelled with family, Travelled with family and small children
9 Apr 2024
Liked: Cleanliness, staff & service, amenities
West side of town, quiet and near plenty of chain restaurants. Room was just as pictured but starting to show its age a little bit. The layout was a bit unique - a separate "water closet" and literal bath room which is nice for letting someone else use the potty while another person is bathing. Worked well when traveling with kids. Mini fridge, microwave, coffeepot in the room, tv was plenty large and when we were in the room, it had plenty of programming for us to choose from. AC worked well which is very important for a Texas hotel. Breakfast was typical. Tea and coffee available also. As far as small maintenance issues I noticed, room 207 has a tile in the bathroom floor that needs repaired - it can pinch little feet if stepped on wrong. Caulk around the tile in the tub, a small corner of wallpaper peeling up in that bathroom and the carpet in the bedroom is pulling up and wrinkling in the middle - I can only assume from lots of vacuuming. We wouldn't hesitate to stay again. Everyone was friendly and courteous and things were clean. Those are most impt to us.
Connie
Stayed 2 nights in Apr 2024
Response from Management on 10 Apr 2024
We appreciate all your feedback. We hope you stay with us again soon.
This was a beautiful property with plenty of room for our family of 5 to stretch out. They beds were pretty hard. The breakfast was great and the staff was so friendly and above and beyond helpful!
Our Staff strives for greatness and with such high scores it looks like they have succeeded. Once again, I appreciate you taking the time to fill out your survey.
2/10 Terrible
Shelley
Travelled with family and small children, Business traveller
17 Feb 2024
Disliked: Staff & service
We had a reservation for a room with 2 Queen beds and a pull out couch. We we’re arriving late so we called on our way to tell them we’d need a late check in. The reception told me my reservation want guaranteed and they changed us to a room with a king sized bed. I said… we’ll that’s not okay. We have too many people and where will they sleep. She said that sounds like your problem not mine. We cancelled our reservation. We were hours away from home, coming in at midnight, for a contest the next day. Awful experience and disappointed by the sarcasm from the receptionist who obviously didn’t care we were not in a good situation. Hotel said it was 3rd party apps fault. I just can’t understand how you make a reservation and they can change it from underneath you with NO NOTICE! Terrible!
Shelley
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Apologize that there was an issue with your reservation. There must have been an unforeseen circumstance that occurred to have that happen.
Stayed a few days….. room door would not latch, huge safety issue. and had a huge gap at the bottom door jam. The maid service would not clean the room. They would only make the bed but leave the room dirty. Black mold on the bathroom mirror and behind the mirror.
Anthony
Stayed 4 nights in Jan 2024
Response from Management on 28 Jan 2024
Thank you for the feedback. We will address the issues.
Very clean, comfortable, friendly staff and close to my family! Breakfast was very nice, scrambled eggs, toast, bagels, yogurt, sausage, bacon waffles, muffins, etc.
Kristine M
Stayed 5 nights in Jan 2024
Response from Management on 24 Jan 2024
We appreciate the kind words and positive feedback.
8/10 Good
Kent
Business traveller
20 Jan 2024
Liked: Staff & service
Bed so hard
The linens are adequate but the bed was so hard!!! Also the ac/heat did not work and cold outside air was blowing through the hole. For a pricey hotel yall need to pay attention.
This is a very modern but comfortable hotel with everything you could ask for. It’s also near a variety of restaurants and shopping choices, but very quiet.
3 Different rooms because of maintenance issues. Small problems like lightbulbs out, flickering lights and thermostat didn’t work. Otherwise the rooms are a great size and have everything you need
ninochska
Stayed 1 night in Nov 2023
Response from Management on 4 Dec 2023
We appreciate you staying with us and bringing the issues to our attention. We hope you enjoyed your stay when you got settled in.
6/10 Okay
Kent
Business traveller, Travelled with partner
23 Nov 2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The Air conditioner in our room made crackling popping sounds all night.
Staying in a suite that sleeps 6. We go to take our showers and there’s only 2 bath towels. Ok, let’s call the desk and ask them to bring 5 more. Over an hour goes by and no towels. Sitting around waiting to get our day started. I call the desk back and ask again for some towels. I’m told they have been busy and the towels are still drying. First off, why would they only put 2 towels in the room and second, it would have been nice to get a update that there’s gonna be a delay. Someone finally delivers 2 more towels when I asked for 5. She was preterbed when I told her I still needed 2 more. If your gonna have a room that sleeps 6 then you should have the room prepared for 6 guests.
Cindy
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for the feedback! Definitely a ball drop on our housekeeping staff. We will get it corrected!
Only complaint was 1/3 of the parking lot was blocked off and commercial trucks were taking up 3 or more parking spaces in the main lot. They might be better parked behind the hotel or on empty lot next door.
Larry
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for the feedback. We did our best to explain our parking. I hope it did not inconvenience.
Wonderful stay. Pool was great for our kids, and the bar was relaxing for us that night. The only thing I would suggest, is to have the live sports games at the bar!
Cara
Stayed 1 night in Sep 2023
Response from Management on 13 Nov 2023
Thank you for the feedback! We are working on our bar experience.
Very nice hotel. Rooms were modern and spacious. Staff was helpful and friendly. Quiet and convenient to restaurants and free breakfast was a plus. Definitely would stay at this hotel again.
We thank you for the positive feedback! We appreciate you staying with us!
8/10 Good
Jack
4 Sept 2023
Jack
Stayed 1 night in Sep 2023
Response from Management on 6 Sept 2023
We appreciate the positive feedback!
2/10 Terrible
Shannon, Junction
Travelled with family
30 Aug 2023
Disliked: Staff & service
I had a two night stay. I didnt arrive the first night and they wouldn't let me check-in even though i paid for two nights. I am probably going to stop using Expedia.com because the hotels treat you like a 3rd class citizen
Shannon
Stayed 2 nights in Aug 2023
Response from Management on 31 Aug 2023
On behalf of the hotel we apologize for any inconvenience.