San Agustin Holidays from £278

Very comfortable and quiet room even though it was overlooking the pool area. Enormous comfortable bed. Air conditioning was good and easy to control. Bathroom was excellent with walk in shower. Very good hot and cold buffet breakfast.

I want to make this review fair. I don't believe the photos show an accurate description of the property. The rooms are bare and basic, a foam mattress and sheets. The air conditioning is antiquated and slow to cool. The pool and bar area are nice. But if you aren't ready for it, the hotel is on a wild party street full of bars and intoxicated young people. It could be great if that is what you are looking for. It was over a three hundred dollar hotel including fees and taxes with 10/10 positive reviews, which made it sound and look like a more high-end hotel. I arrived with heavy luggage to a non working luggage elevator to get in the building. I am not young, and it was not easy pulling bags up the stairs. The desk personnel were kind and nice, but then getting on the elevator to my room, a drunk young man knocked my suitcase and bag onto the floor and broke a jar of honey...inside my bag. That was an hour cleanup of my books, computer, Ipad etc. The worst part was the cleaning chemical smell in the room. I tried to air the room out with no luck, but when I opened the closet, the smell was really quite horrible. This is room 310. Management needs to attend to this. I don't believe it is safe. Requesting a refund, I did not receive one but still, I checked out of the hotel an hour later. Again, if you're there for the party street, the pool, etc, and you're young and ready to roll, it could be the perfect spot.

Room was cleaned daily and faultless. However the rest of the hotel was tired and lacked attention. The staff looked uninterested. The pool was oily and dirty. There was a bad smell of cooked fat and onions coming from either the restaurant or the nearby Burger King. We expected better and felt our holiday was spoiled. I would like to receive some form of compensation for this. Not impressed at all.

The staff were very hardworking and attentive. The design of the room incorporates modern elements with the roots of the building beautifully. We can’t wait to come back.