Café

Reviews of Bristol Hotel Salzburg

5 out of 5
Bristol Hotel Salzburg
Makartplatz 4, Salzburg, Salzburg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 298 out of 423 reviews" "
Rating 8 - Good. 96 out of 423 reviews" "
Rating 6 - Okay. 18 out of 423 reviews" "
Rating 4 - Poor. 5 out of 423 reviews" "
Rating 2 - Terrible. 6 out of 423 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Glenn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel was extremely charming. It had an old-time feel with a modern touch. The rooms were very comfortable and spacious. The restaurant within the hotel was also first rate The location of the hotel in regards to the city was perfect and it was a very beautiful hotel. The only distraction was the staff was not the most courteous that we have experienced on our own travels.
Stayed 2 nights in Dec 2023

2/10 Terrible

Ilan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not much to say. Very disappointing. The hotel unfortunately has gone down since previous years and is not what it used to be.
Stayed 1 night in Dec 2023

10/10 Excellent

michael, Wilmette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved all of the staff, very welcoming and professional. Gorgeous hotel, delicious dining and so close to old town and shopping. Loved it!
Stayed 1 night in Oct 2023
Response from reservations on 24 Oct 2023
Dear Michael, Thank you for your recent stay and your lovely review! We are more than happy to hear that you enjoyed the time with us to the fullest. Hopefully, we get the chance to welcoming you back someday.All the best and kindest regards from the entire Bristol-Team

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Especially liked the historical context it provided. All personnel were friendly and very helpful. Breakfast was great!
Stayed 5 nights in Oct 2023
Response from reservations on 24 Oct 2023
Dear Tom, Thank you for staying at the "Bristol" and for writing such a positive review. We are glad to hear that you had a good time with us. We will pass on your message to our team!Kindest regards from Salzburg

10/10 Excellent

John

Stayed 3 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the senior traveler!
Stayed 2 nights in Oct 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
This hotel is located in an ideal location for visitors to Salzburg Austria. The only issue is that the bathtub does not have a shower curtain and it has a narrow vertical glass partition which does not stop water spilling over to the bathroom floor. It is not possible to take a normal shower where I have to position myself corner of the bathtub to minimize water spilling. I would highly recommend that the hotel should consider installing shower curtains,
Stayed 2 nights in Oct 2023
Response from reservations on 24 Oct 2023
Dear Steven, Thank you so much for your stay with us at the beginning of October and for taking the time to write a short review. We truly appreciate your honest feedback regarding the shower curtain. We take all feedback seriously, and it helps us to improve.Happy to hear that you liked the location of our hotel, which allows to visit most of the sights by walk. We would be glad to welcoming you back someday.Yours sincerely

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views & fantastic location near Mirabell
Great location next to the Mirabell palace & gardens. Lovely amenities. Breakfast was delicious. Helpful staff. Individually decorated rooms with beautiful views!
Stayed 1 night in Sep 2023
Response from reservations on 24 Oct 2023
Dear Robin, Thank you so much for your kind words about your recent stay at the "Bristol". It was our pleasure having you as our guests, and we are so happy that you had a great time in the beautiful city of Mozart!We would be more than delighted to welcoming you back in (near) future.Stay safe and healthy!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Property conditions & facilities
We loved the breakfast buffet and the restaurant. The hotel is charming and traditional. The staff were incredibly helpful and treated us so well. We enjoyed our stay at the hotel!
Stayed 3 nights in Sep 2023
Response from reservations on 24 Oct 2023
Dear Cheryl, We thank you for choosing the "Bristol" for your vacation in the beautiful city of Mozart. It was our pleasure to having you with us!Your kind words about the hotel and our staff are highly appreciated. It's always motivating to receive feedback like yours. Whenever your travel plans will bring you back to Salzburg, feel free to contact us!All the best

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
phenomenal hotel
Bristol Hotel was amazing, and the staff was phenomenal. Also the breakfast was to die for! Great location, very clean, good sized room and super comfortable. Would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from reservations on 24 Oct 2023
Dear Jennifer, This is to say THANK YOU for your friendly words about your recent stay at the "Bristol". It makes us proud that your stay will last in your good memories, and all was to your satisfaction. Also, we would be delighted to welcoming you back someday.Kind regards from Austria

10/10 Excellent

Ellen

Liked: Staff & service, property conditions & facilities
1st class elegance! Perfection!
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Amenities
The old hotel has such an old world charm and the location is absolutely perfect for exploring the city! The train station is only a 15 minute walk from the hotel making it easy to take day trips by rail. There is a park just across from the hotel front door where you can sit and watch everyone moving about. Plenty of cafes and restaurants all around. You’re right in the middle of everything you need. Very helpful staff!
Stayed 3 nights in Sep 2023
Response from reservations on 24 Oct 2023
Dear David, Thanks a lot for taking the time to write a short review of your stay at the HÔTEL BRISTOL SALZBURG. We are glad that you enjoyed the time with us. You are totally right that our hotel is in one of the best locations to discover the beautiful city of Mozart (by walk). Also, we appreciate your positive comment about our staff, as they do every day their best to fulfill our guests wishes. We would be delighted to welcoming you back someday.Best regards to the United States

10/10 Excellent

Maureen

Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Bristol Hotel is an elegant property right next to the Mirabel Gardens and Palace, and no more than a 5 minute walk from the Old Town. Convenient parking a few minutes away at the Mirabel Congress Parking Garage, with a hotel discount. Wonderful service, good though not elaborate breakfast.
Stayed 3 nights in Sep 2023
Response from reservations on 24 Oct 2023
Dear Michael, We would like to take the chance to say THANK YOU for being our guest past month. It makes us happy that you had a great and unforgettable time at the "Bristol" and in Salzburg. Whenever you are thinking of returning for another vacation to Salzburg, do not hesitate to contact us!Kind regards from Austria

8/10 Good

TRANG, SCOTTS VALLEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stay here when coming to Salzburg!!
Stayed 1 night in Sep 2023

10/10 Excellent

D. Elliott

Stayed 1 night in Aug 2023

10/10 Excellent

Wally, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a classic, beautiful hotel, with an excellent location. It is an easy walk to all the wonderful sights in Salzburg. The staff were very helpful and friendly. The room was spacious, very clean, and also beautiful. I highly recommend this hotel!
Stayed 2 nights in Jul 2023

10/10 Excellent

Francine, toronto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and comfortable stay at this hotel. The staff are very professional and friendly. They went above and beyond to help in any request. The hotel is located near a lot of attractions and it is safe and walkable
Stayed 1 night in Jul 2023

10/10 Excellent

James, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Superb hotel in the heart of the city. Amazing, quiet dining room.
Stayed 1 night in Jul 2023

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Siamack

Stayed 1 night in Jun 2023

10/10 Excellent

michael

Travelled with partner
We LOVED it ALL..amazing staff..breakfast was delish!! Cheers to our concierge..he made our trip a 10 star!!! Prime location.
Stayed 3 nights in Jun 2023
Response from reservations on 6 Jul 2023
Dear Michael, Thank you so much for your recent stay and your lovely words about your holiday in Salzburg. We are glad to hear that you had an unforgettable stay and would be pleased to welcoming you back someday!Kindest regards from the entire Bristol-Team

10/10 Excellent

Eric

Stayed 2 nights in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here in Salzburg
Very friendly hotel staff that spoke great English and were willing to help us find our way around the City. The location of the hotel is great, walking distance to many restaurants that are open late. The views from our fourth floor room were amazing. Would definitely recommend.
Stayed 2 nights in May 2023
Response from reservations on 19 Jun 2023
Dear James, Thank you so much for your recent stay at the "Bristol" and your positive feedback, which we really appreciate. We are happy to hear that you enjoyed the time with us to the fullest and would be glad to welcoming you back in (near) future!All the bestthe entire Bristol-team

10/10 Excellent

satnam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great Location, very friendly satff, very clean rooms, great service and awesome Breakfast.
Stayed 2 nights in Jun 2023
Response from reservations on 9 Jun 2023
Dear Satnam, Thank you so for your recent stay at the "Bristol" and your top ranking. We are glad to hear that you enjoyed the time with us to the fullest!Hope to see you again in (near) future.Kindest regards, HOTEL BRISTOL SALZBURG

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, views across were excellent. Great staff service in every area, breakfast a real treat.
Stayed 2 nights in May 2023
Response from reservations on 23 May 2023
Dear Julian, Thank you so much for your positive feedback about your recent stay at the HOTEL BRISTOL SALZBURG. It's always motivating for the entire team to hear that you enjoyed your time with us to the fullest. Hope, we may see each other in (near) future.Best regards

10/10 Excellent

Ilan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely lovely people. From start to finish the most caring employees I have ever seen in a hotel. The front desk clerk was incredible, the room was incredible and most of all Salzburg was amazing.
Stayed 1 night in Dec 2022
Response from reservations on 16 Jan 2023
Dear Ilan, Thank you so much for your positive review about your recent stay and the lovely words regarding our staff!Hope to welcoming you back in (near) future.

2/10 Terrible

Vasil

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Not recommended
Response from reservations on 16 Jan 2023
Dear Vasil, Thanks for your comment, which we do regret to hear. We would be happy to welcoming you back someday in order to show that we can do better. Please let us know what made you feel bad about your hotel stay and explain your expierence with us. Yours sincerely, HÔTEL BRISTOL SALZBURG

10/10 Excellent

David, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very traditional classy hotel. Definitely five star. Excellent breakfast provided as well.
Stayed 2 nights in Dec 2022
Response from reservations on 16 Jan 2023
Dear David, We are glad to hear that you enjoyed the time at the "Bristol" to the fullest. Whenever your travel plans may bring you back to Salzburg, feel free to contact us for any reservation.Kindest regards from beautiful city of Mozart

10/10 Excellent

Rachhpal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so friendly and nothing was too much for them.
Response from reservations on 16 Jan 2023
Dear Rachhpal, Thank you for your top ranking of HÔTEL BRISTOL SALZBURG. We are very delighted that you had an unforgettable stay. Hope to welcoming you back someday.

6/10 Okay

YOAV

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointment as a 5 star hotel.
The staff are nice but this is not a 5 stars hotel. There is no spa or pool and the price is high per night. Should be a 3 star hotel.
Stayed 2 nights in Nov 2022
Response from reservations on 23 Jan 2023
Dear Yoav, Thank you for your kind message and for letting us know about your experience at the "Bristol". We do regret to hear that you were expecting a spa area at our hotel. As this is not mentioned in any description of our traditional 5-star hotel, we feel sorry about any misunderstanding. Please get in contact with the hotel prior to arrival in order to clarify your questions. We highly recommend the close by Paracelsusbad, which is a modern swimming and sauna location with view to the Forteress Hohensalzburg and just 5 minutes by walk from the hotel. Sending best regards HÔTEL BRISTOL SALZBURG

6/10 Okay

Bayani

Travelled with family
Liked: Cleanliness, staff & service
Salzburg Bristol Hotel
The hotel is too old and floor was squeaky. The room heater didn’t work as we wanted. Otherwise the staff is great!
 Bristol Hotel Salzburg, Austria
Stayed 1 night in Nov 2022
Response from reservations on 23 Jan 2023
Dear Bayani, Thank you for your kind review about your hotel stay and for your comments about the hotel itself. We are very pround to be one of the oldest hotels in Salzburg with lots of history and do regret that you did not enjoy your stay to the fullest. We believe that we can show you better the next time and would appreciate to welcoming you back in (near) future. Kindest regardsHÔTEL BRISTOL SALZBURG

10/10 Excellent

Gregory, Cape Canaveral

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were welcomed warmly from the moment we stepped out of the taxi! The care and attention to our comfort was exceptional. The surroundings were elegant. The front desk staff always greeted us with a smile and offered suggestions for our stay no matter what time we walked passed the desk. The room was beautifully decorated with excellent bedding. It was quite and peaceful even though we were in the heart of the city. It is the oldest hotel in town but nothing felt out of date or worn. It is a well cared for property.
Stayed 2 nights in Nov 2022

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a gorgeous hotel. Truly special. The staff are amazing. We will be back!
Stayed 1 night in Oct 2022

10/10 Excellent

Jose, Redmond

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Oct 2022

10/10 Excellent

Markus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely historical place friendly people amazing city
Stayed 1 night in Sep 2022

10/10 Excellent

Edward

Stayed 3 nights in Sep 2022

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband an I stayed here for 3 days. The staff are so friendly and helpful. We stayed in the Atrium yellow Shakesphere room. We had a view of the castle, city, love lock bridge and Mirabel gardens from our terrace. The buses stop right in front of the hotel and shopping and restaurants are close by within walking distance. We really e joyed our stay at this quaint hotel. The only negative is the bed was a little too firm for me and they only give you one room key which is required to lock the room. It makes it difficult when one person wants to stay and one wants to go shopping.
Stayed 3 nights in Aug 2022

10/10 Excellent

Christa

Stayed 1 night in Aug 2022

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is brilliant
Stayed 2 nights in Jul 2022

10/10 Excellent

ANNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent concierge, very kind and helpful!!! Magnificent historical building, clean and in an excellent location!!! Highly recommend!!!! Anna Efthymiou- Switzerland
Stayed 1 night in Jul 2022

10/10 Excellent

Ian

Liked: Staff & service
Very friendly and helpful staff. The restaurant head waiter was fantastic. Beautifully decorated hotel in a traditional style.
Stayed 1 night in Jul 2022

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service
The property is 5 min walk from the old city.perfect location!The restaurant for the breakfast looks like a royal palace!The staff is very kind and helpful!
Stayed 2 nights in Jun 2022

10/10 Excellent

katsuki, Minato-ku, tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2022

6/10 Okay

Derek

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exudes an incredible old world charm as one of the few last family owned hotels. You often see the owner in the lobby or restaurant.
Stayed 6 nights in Oct 2021
Response from reservations on 16 Nov 2021
Dear Vivek, thank you for your recent hotel stay at the "Bristol" and for your positive feedback! Hope to welcoming you back in (near) future! Yours sincerely HÔTEL BRISTOL SALZBURG