Ratings based on 305 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Manchester UK

Great hotel...brief walk into old town....

Posted 21-Sep-2017
South of the city on a main road but set back....the hotel was a pleasant surprise. Reception staff made checking in a brief experience. Buses 3 / 8 / 170 all make travelling into town easy...buy 24/36/48 hr tickets...suprising how far you travel on the excellent service. Didn't eat in the hotel but" Salieri" looked good. We have stayed in a few hotels in Salzburg over the years....we will go back and stay for this year's Xmas Markets...cant be bad!!
2 out of 5
by A verified traveller

Clean, friendly, but no AC!

Posted 17-Jul-2017
they need to highlight the fact that there is no AC specially when air circulation is bad and it is 90 degrees outside. I would give them all 4s if they had AC.
Comment from Hotel Management
21-Jul-2017 by Desirée Lukesch, Hotel Management
Dear guest, thank you for taking the time to review Arcotel Castellani. I'm sorry to read that you didn't enjoy some aspects of your stay with us. All feedback is used as a training tool as we are continually striving to improve the service we provide to all of our guests. I appreciate your feedback, and apologise that you had a room with no AC. Once again, thank you for sharing your experience regarding your stay at our hotel and we look forward to welcoming you back to the hotel in the future. The Arcotel Castellani Team
5 out of 5
by A verified traveller

Salzburg mini break

Posted 01-Jun-2017 on Hotels
Great hotel with garden. Breakfast buffet everything you would want. Bus 2 minutes from hotel and walking to town centre about 20 minutes. Free wifi. Friendly staff. This hotel is highly recommended.
Comment from Hotel Management
27-Jul-2017
Dear Guest, thank you very much for this great Feedback. We are delighted that you enjoyed your stay in ARCOTEL Castellani. We would be happy to welcome you back for another stay at our Hotel. Kind regards, Emilia Schwab, Front office
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Posted 23-May-2017
Worth every penny, handy location away from the bustle and yet close enough of you wanted it. Attentive staff, great overall environment
Comment from Hotel Management
27-Jun-2017 by Emilia Schwab, Front Office, Hotel Management
Dear Guest, Thanks for the fabulous review! I have passed your compliments onto our staff, I'm pleased you enjoyed our hospitality. We look forward to seeing you back again in the near future. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice, but ....

Posted 21-Apr-2017
Overall, the hotel was very good. Friendly staff, clean well appointed rooms, and a lovely exterior. However, we were very surprised that the buffet breakfast cost 18 Euros per person. We were not told ahead of time there was a charge and only found out when we checked out. Kind of sneaky.
5 out of 5
Recommended
for Everyone
by A verified traveller from UK

Nice hotel, 20 minute walk from the centre.

Posted 17-Apr-2017
Pros: Excellent food and service.
Cons: We enjoyed the room service menu and thought that it could be offered in the small dining room in the evenings as a option for guests.
Location: A 20 minute walk out of Salzburg centre, but a pleasant walk by the river immediately across the road from the hotel. Buses and taxis easily available
We thoroughly enjoyed our stay at the Arcotel Castellani. The staff were professional and friendly. The room was a good size, clean and pleasant. Although cleaned daily, optional change of towels and linen helps save bees by reducing environmental impact.The food was excellent. Excellent choice at breakfast, very attentive staff, offering soy lattes or cappuccinos a desired. We also ate in the Restaurant Salieri and although a limited menu, the food was very good indeed, presented beautifully. We also ordered room service one evening and the food again was exceptionally good and reasonably priced. The club sandwich was excellent, as were the veggie and beef burgers. It was a pleasure staying in such a good hotel, where quality obviously matters and the staff appear to enjoy their jobs.
Comment from Hotel Management
19-Apr-2017 by Desirée , Hotel Management
Dear Guest, Thank you very much for the the great review! I'm very pleased you enjoyed your stay with us at ARCOTEL Castellani Salzburg. I have passed your positive feedback on to our team here about the great service you received. We look forward to seeing you back soon. Kind regards Desirée Lukesch Ass. Front Office Manager
5 out of 5
by Kushal

A very good Choice!!!

Posted 12-Jan-2017 on Hotels
We enjoyed our stay!!
Comment from Hotel Management
03-Feb-2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for the the great review! I'm very pleased you enjoyed your stay with us at ARCOTEL Castellani Salzburg. We look forward to seeing you back soon. Kind regards Sabrina Retzlaff Front Office Manager
4 out of 5
by John

Clean and Comfortable hotel

Posted 06-Jan-2017 on Hotels
The hotel was fine and bed comfortable. The hotel is located a bit out of the center and it is about a 20 min walk to the city center. Overall happy with the hotel and the staff were helpful.
Comment from Hotel Management
09-Jan-2017 by General Manager, Hotel Management
Dear Guest, Thank you very much for your lovely feedback. I'm pleased to read that you had a comfortable stay with us and we look forward to welcoming you back soon at ARCOTEL Castellani Salzburg. Kind regards Sabrina Retzlaff Front Office Manager
5 out of 5
by graham

Lovely hotel

Posted 05-Jan-2017 on Hotels
Lovely place you could walk into town bus service over the road Only thing missing kettle in the room otherwise fab place to stay xxx
Comment from Hotel Management
09-Jan-2017 by General Manager, Hotel Management
Thank you for your lovely review. I'm pleased to see you enjoyed your stay with us here in Salzburg. We look forward to seeing you back again in the near future! Kind Regards, Sabrina Retzlaff Front Office Manager
5 out of 5
by Anne

Recommended!

Posted 22-Dec-2016 on Hotels
It was a great stay and enjoyed it immensely. The only thing i could fault would be that my daughter and I got quite ill from food poisoning unfortunately after eating Street food at the Xmas markets and after midnight tried several times to call the reception for an doctor however no one answered. Fortunately I was able to ring out myself for an ambulance as the number was conveniently located on the phone list.