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Reviews of PortAventura Hotel El Paso - Theme Park Tickets Included

4 out of 5
PortAventura Hotel El Paso - Theme Park Tickets Included
Rambla Del Parc s/n, Salou

Reviews

8.2

Very good

Rating 10 - Excellent. 133 out of 367 reviews" "
Rating 8 - Good. 153 out of 367 reviews" "
Rating 6 - Okay. 47 out of 367 reviews" "
Rating 4 - Poor. 25 out of 367 reviews" "
Rating 2 - Terrible. 9 out of 367 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

ROBERT

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect staying
Stayed 1 night in Apr 2024
Response from Customer Care on 17 Apr 2024
Your time and opinion are very important; thank you for sharing them with us.

10/10 Excellent

Michele

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roller Coaster Holiday
Lovely time and parks were amazing
Stayed 3 nights in Sep 2023

6/10 Okay

hayley

Liked: Staff & service
Disliked: Amenities
Pool was lovely No entertainment at night ( apart from a dancing woodpecker,) which is very poor as 20 minutes away from Salou centre. No need to stay there for more than 4 nights
Stayed 5 nights in Aug 2023

8/10 Good

Tony

Travelled with family
Liked: Staff & service, amenities
Toilets down in main reception where the biggest let down..bit of fresh paint around the place would do no harm..couldn't fault it other than that
Stayed 5 nights in Aug 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel. Great location to the parks. Friendly, helpful staff. Lovely food. Nice rooms. Could have been a bit more entertaining in the evenings but I guess the park itself compensates for that
Stayed 3 nights in Aug 2022

4/10 Poor

Alex

Travelled with family
Disliked: Staff & service
The property is well situated for the theme park and it is also easy to walk to the beach. Parking was no trouble too. It feels like there are too many visitors staying in the hotel for the number of staff and the facilities offered and both at the theme park and in the hotel, the few staff are completely overwhelmed and not trained in crowd management. It was a holiday of queuing and queuing and queuing surrounded by hot tired people in shabby surroundings. Certainly not 4 stars in my opinion and never to be repeated
Stayed 3 nights in Jul 2022

10/10 Excellent

Mr m t hannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family holiday
We had a excellent family holiday, room, pool and food excellent, snack bar food by the pool was so good! Only thing missing is entertainment on a night time, but overall we loved our stay.
Stayed 7 nights in Jul 2022

10/10 Excellent

ELVINAS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the fact that on the check in and check out days there were only 1-2 people manning the reception. This has resulted in 30-40mins wait on check in and check out days. Also, people were just cutting the queue for simple questions or problems about their room but staff didn’t seem to be too bothered which made the wait even longer. Nonetheless, really good food, extremely friendly staff and really good proximity to the park. Can’t go wrong with that! Also you get free park entry on all days you are day - even on your check out day!!
Stayed 3 nights in Jun 2022

4/10 Poor

Andrea

Stayed 1 night in Jul 2022

10/10 Excellent

Anthony

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
As always we love the pool, we love the buffet. Plus near to park and the inclusive tickets. It's great value.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Efficient check in. Good amenities
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
El Paso
Stayed at the hotel previously when all inclusive, rang hotel who advised I could upgrade on arrival to all inc as recently had hotel cancelled but then wouldn’t let me upgrade upon arrival! Although other pre arranged were allowed. We did enjoy our break away and made the most of the hotel/weather
Stayed 7 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Maybe not the best time to go...
What was good: parking, space in the room, staff (especially the cleaning staff and those over the reception), the park, the pool, great breakfast. Not so great: we had to change rooms since the sink was broken, and it was great that we changed but I would have expected an apology for that and maybe some help with the moving. Most restaurants were closed and the options were few - and then the restaurant staff would keep asking you to leave after an hour.
Stayed 3 nights in Jul 2021

6/10 Okay

Lee

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Expected a bit more for the price
Just OK for the price, room is nice and big and pool area is lovely. As others have said, rooms really miss having a small fridge meaning you have to keep buying really expensive water unless you walk the 1km to Salou. Lacked any sort of personal touch for a 4 star hotel. Huge queues at check in and allocated breakfast time slots.
Stayed 2 nights in Jul 2021

6/10 Okay

Marc De Wett

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Nice stay
Was nice stay but can imagine during tourist this hotel will collapse totally Expect 10 min on each order by pool super nice staff just absolutely inexperienced Rooms were really humid and all our clothing was “wet” after short time They should redo their interior from cheap wood to hard wood not to get doors that can’t close properly etc Ooooh beer draft wasn’t cleaned so serviced dirty beers !!!! Clean your taps after covid !!!! Beers get fermented All you may guessed I’m in same industry But hey rest was ok 👌
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Amenities, property conditions & facilities
Hotel room was fine although no tea or coffee making facilities. Buffet dinner and breakfast repetitive with little variation throughout the week. Theme park very busy and Express tickets worthless as so many people have them. Good option to have dinner at other hotels and restaurants in the park.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Amenities
The location is ideal for the theme park. The facilities are very good. The setings and layout of the hotel is fantstic. The food is good, very good in parts, poor in others. The rooms disapoint. The walls are so thin you can hear everything next door. The pillows are hard. The floors were dirty. And we were covered in bites at the end of our holiday, which we suspect was bed bugs, as this has been noted in reviews previously. Its a great shame because with more effort from the hotel, staff and cleaners, it could be so much more. This hotel, as other on the site are worth the money if just the theme parks are your thing as your hotel room card is your pass into the park. If the theme park is not your thing, I would choose other better priced and better quality hotels in Salou. Although it sounds harsh in parts, because there is a lot of things they get right, it's just some basic stuff they miss out on which better managed would bring this hotel up a notch.
Stayed 7 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Really lovely. Helpful staff. Will return again soon. Very good value for money.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Vid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was good, the check in was good and they spoke in English which was good. Had kids activity such as face painting. The rooms were good and beds were very comfortable. We choose half board, the breakfast had many options to choose for, even for vegetarian. The diner however was good for people who eat meat but not for vegetarian. The theme was Asian night with only 5 vegetarian hot main out of 20 they offered. These 5 were all entere but no main meal. When I asked the chef which ones were vegetarian, they said to look at the card, and the card was very non-informative such as saying spring roll, but nothing about what’s inside. The chefs were not friendly and did not offer to cook veg fried rice or noodles. Most other hotels I have been the chefs always look after veg people even if there is nothing in buffet diner, they make it to my choice. However the other staff were ok.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to theme park but it does not have direct access like the portaventura where we have previously stayed. Pedestrian gate was locked at night once so we could not get in. Had to climb the railings
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the theme and the pools were wonderful but didn't have time to use them. The lady on reception was very helpful
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel, great pool, theme parks and water park are excellent as u get port aventura theme park included in ur stay and 1 visit to Ferrari land. Food was decent with good choice. The cleaning of the rooms was shocking. Dust and bits under the bed tjays months old. It just gets a quick wipe down and bed made
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organised, easy to obtain park tickets and checkin staff are very friendly and happy to help! However if you are checkin after break and not all inclusive or half board it is hard to buy food in the morning as they have set times for certain bars. Park was amazing great shows and fireworks.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the access to Portadventura theme park and Ferrariland. And only a short walk Salou. Room was a bit basic, but only really needed it to sleep in, so was ok and very clean as maid service daily. Great sized swimming pool, so even when busy it didn't really feel like it was!
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All inclusive was great value for money Pool was clean and lifeguards were alert Close to theme parks and great early evening entertainment
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great choice of food. Really nice holiday
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 8 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location for PortAventura parks and within reasonable walking distance to Salou. Food was good, fresh and good variety. Rooms kept very clean and serviced everyday.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 7 nights in Jun 2019

8/10 Good

Chams

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back next year but for longer :-)
Great place for a fews days at the amusement park and water park. The hotel is well designed for loads of people. For as many kids as there were, it was dead silent at night. Get to breakfast early for no wait time. The hotel is close enough to the park so that you can come back to the room for a break before going back out-it felt like we got two days at the park in one. They just text you your room number and your pass to the park works as your key-v nice. The pool is ok, but I don’t think anybody goes there for the pool anyway. It was likely my kid’s best day of her life.
Stayed 1 night in Jun 2019

8/10 Good

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for PortoVentura
Very clean, modern, and perfect for PortoVentura
Stayed 1 night in Jun 2019

6/10 Okay

Shaun, Kent

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
All inclusive June 2019. Good points: Food was excellent at the hotel buffet and an excellent selection of snacks and ice creams at the 2 poolside bars. Facilities were great and really close to the parks. Meal vouchers can be used in the parks at specific restaurants for lunch on all inclusive (you get a lot of food which is great value). Lots of character meet and greets in the hotel. Towel rental available at reception. You can purchase tickets for the parks at reception rather than queuing at the box office at the park. Bad Points: Staff need cheering up they look miserable. At peak times the buffet restaurant can be extremely busy. Large groups of school children on trips at this time of year, running around like herds of elephants who've been injected with Red Bull. Not enough towels in rooms for amount of guests in that room (had to complain to reception). 1 day toilet roll wasn't replenished. Not sure the floor had seen a mop all week. Bins weren't emptied. Large queue's at 1 of the bars when the entertainment is on. Very strict rules at the Swimming pool (No hats, sunglasses, t-shirts to be worn in the pool). The swimming pools were absolute freezing at all times of the day regardless of the high temperatures. Large Queues at reception in the mornings. Overall we did enjoy our holiday but I think this hotel is more of a 3* than the advertised 4*. We liked staying on resort but if we go at this time of year again we will look at the other hotels.
Stayed 7 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Way too long in que for desk. To ask questions waiting time could be 20min +. No times giving on food for breakfast times. You get a text to say go to your room but if you don’t know the hotel you be looking all day unless you stand back in the que for another 20min +. This should be all put in the text message
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great with only a 5 minute walk to the parks. Downside is the queues for drinks in the evening. Queues for the restaurant was big at certain times and staff were very forgetful with the drink order at your table, it was a lottery as to whether you got it or not. Evening entertainment (yes for kids) however it was very loud and poor. Coach loads of Spanish children staying the night were left to run riot throughout the night and very noisy in the corridors. Cleaners do not take dirty cups or glasses and are left for you to take back to the bar area.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean hotel. Staff were lovely and helpful. Everything was run incredibly well. The hotel exceeded my expectations and I will return.
Stayed 3 nights in May 2019

10/10 Excellent

Helen, North Wales, gb

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent srvice, helpful staff, great food, good entertinment for the children. No complaints
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness
Nice theme. But the staff did not go out of there way to make the stay pleasant.
Stayed 5 nights in Apr 2019

10/10 Excellent

Stanislav

Perfect for a theme park visit with kids.
The hotel itself is not exactly what one would expect from a 4 star hotel: towels and linen are a bit old, too noisy (lots of children playing everywhere), crowded canteens with self-service, however it is located within a very short walk of the theme park and perfectly suits the purpos of a trip with children. Adults may be disappointed by the bar closing before midnight and no snack available after 11pm, but the beachside town of Salou with its nightlife is within a 5 minute drive. The children were quite happy. Another convenient option: the theme park tickets included in the package actually give you the right to use the park on the checkin day - until midnight and all the day on checkout. Also: there is a very nice pool for younger kids in the hotel with a pirates' ship they enjoyed.
Stayed 1 night in Aug 2018

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel on every level.
I can honestly say my time at El Paso was fantastic. As per many reviews for this hotel, I was a little concerned having read other comments, but I can whole heartedly say my experience was nothing short of excellent. The location is unbelievably, with access to Portaventura, Caribe (the water park) and Ferrari Land literally 2 to 3 minutes walk along a pedestrianised route....Such a superb locations. The hotel had every facility I could have needed for the purpose of my visit. There was no fridge in the room or tea bags etc,... but this didn't deter from my experience as we went All Inclusive and had access to anything we needed constantly, such as fabulous free ice creams from the bar or fresh snacks all day long. Check in was seamless for me. There were 5 people manning the desk, and they quickly dispatched the 2 couple infront of us and courteously dealt with me and my family. They advised the room wouldn't be ready until 3pm, but stated we could still enjoy the hotel and its facilities immediately and to place our bags in the secure luggage room. They said I would get a text to my mobile at around 3pm to let me know the room number I would be in & gave me the key cards that would be assigned to it when ready. I actually got a text at 2:15pm with my room number on. I went straight there and found the room to be clean & welcoming. I then collected my cases from the luggage room and checked in. The place was flawless for me, & we will definitely return.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is only 5 mins away from all the parks so great if thats what your there for . Staff were very friendly and helpful .
Stayed 6 nights in Jul 2018

6/10 Okay

s, Forfar

Liked: Staff & service
Disliked: Room comfort
Close to Potaventura park
Hotel close to Potaventura Park but not close to anything else, 8 to 10 Euros taxi into Salou. Rooms basic but air con smells very mouldy. Only BBC World News on TV so not great for time out in room. We got a a pink (what you would imagine was like an all inclusive) wrist band but we were room only and that's what we had paid for so no idea why we had to wear one. Key cards for room worked as your park entries to park and Ferrari Land. Pool big and clean but Lifeguards are bit strict - cannot even wear sunglasses unless they have strap on them!!!
Stayed 3 nights in Jul 2018