Reception
Check availability

Reviews of The Black Lion Hotel

2.5 out of 5
The Black Lion Hotel
65 Chapel Street, Salford, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 62 out of 98 reviews" "
Rating 8 - Good. 22 out of 98 reviews" "
Rating 6 - Okay. 5 out of 98 reviews" "
Rating 4 - Poor. 3 out of 98 reviews" "
Rating 2 - Terrible. 6 out of 98 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for thé Arena
Stayed 1 night in Apr 2024

8/10 Good

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is really nice, new and well cleaned. The staff was nice and friendly. The hotel is very close to the city centre and Victoria Station. The breakfast was good.
Stayed 1 night in Mar 2024

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a little small for 2 people, couldn’t manoeuvre around the bed. No running water in the morning so couldn’t shower.
Stayed 1 night in Feb 2024

8/10 Good

Gary

Liked: Amenities
Very pleased with my night’s stay here - good check-in, drinks/food available and breakfast decent too. Inexpensive and good value for money.
Stayed 1 night in Jan 2024

10/10 Excellent

colin

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glad I found this hotel, will stay again
Great place to stay, convenient for center but the street was quiet. I had to work from there this morning and WIFI worked well. Nice friendly staff and they even extended check out a little to help me finish my conference call.
Stayed 1 night in Nov 2023

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2023

8/10 Good

Michael

Stayed 1 night in Nov 2023

8/10 Good

Phil

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were super friendly and happy to help , check in was super fast we got to are room and unfortunately the cleaners hadn't emptyed the bin from previous guests it was full and almost overflowing, we decided to have a later check out the day after , even with a do not disturb on the door handle the cleaners came into are room lucky we was fully clothed laying on the bed you are on a busy main road so please be mindful when booking if your a light sleeper make sure you close your windows, room is spacious bed was comfortable, your own heating thermostat for your room , at the bar guests get 15% off food and drink, in all I would stay at this hotel again easy to get to
Stayed 1 night in Nov 2023

8/10 Good

Victoria

Stayed 2 nights in Nov 2023

10/10 Excellent

Edward

Stayed 1 night in Oct 2023

8/10 Good

Mark

Stayed 1 night in Oct 2023

10/10 Excellent

Jayne

Stayed 1 night in Oct 2023

8/10 Good

Christopher

Stayed 1 night in Oct 2023

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, lovely clean room, and perfectly placed for our visit to New Century for our gig. Would definitely recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Lori

Stayed 2 nights in Sep 2023

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, walking distance to shops and arena
Stayed 1 night in Sep 2023

8/10 Good

I

Stayed 1 night in Sep 2023

10/10 Excellent

Erin

Stayed 1 night in Sep 2023

4/10 Poor

Peter

Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Very good location easy access to Manchester public transportation. Good staff as well.
Stayed 4 nights in Jul 2023

8/10 Good

Jacqualene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms if a little noisy at times
Stayed 2 nights in Jul 2023

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023

10/10 Excellent

kevin

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, lovely rooms.
A really lovely refurbishment and the staff are utterly fantastic! They are so friendly and welcoming - a massive asset! The rooms are spacious, clean and fresh. Lots of really nice touches, the beds are comfy and the hotel is centrally located. I was really happy with the bathroom in particular - this was a great size which is not always the case for a city centre hotel. Two things to be aware of...neither are things the owners have control over. Just things for visitors to be aware of. The first is that it's an older building so the stairs up to the rooms are a little bit steep. I should have realised this given the age and historic nature of the overall property but that was a bit of a trial at times because I have weak joints. I'd still stay there again because it's lovely when you get to the room! But I would just say to be aware of that. The second is that it's on a busy road so can be noisy. This is the trade off for staying centrally so is to be expected. And I found that being on 2nd floor reduced the noise. So next time I'd like to try a 1st floor room to see if the noise is significant there as this might be a way to manage the stairs. I would definitely stay here again. Thanks for making me so welcome.
Stayed 3 nights in Jun 2023

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay again
Me my Brother and Best Friend stayed here on the 09/06/23 was really impressed got 20% off at the bar for staying at the hotel rooms where definitely value for money very clean and tvs with everything YouTube Netflix etc toilets where clean in the room and good friendly staff would definitely re book in the future 10min walk in to the city centre
Stayed 1 night in Jun 2023

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel with large spacious rooms. Very comfy beds and I like the modern look of the room. The staff was very nice, friendly and welcoming. The only downside was I didn't get to enjoy the breakfast since it's served from 8 am and had to catch an early train. I did try and order breakfast but it was taking too long and I was running late. Just a friendly feedback here and have breakfast start earlier so guests can have time to eat and not be rushed.
Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023

2/10 Terrible

Lyndsey

Stayed 1 night in May 2023

10/10 Excellent

Caitlin

Stayed 1 night in May 2023

8/10 Good

Pam

Stayed 1 night in May 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying and enjoyed my stay again , the most comfortable bed so I had a really good night's sleep and a good breakfast- highly recommended
Stayed 1 night in May 2023

8/10 Good

Filip

Stayed 1 night in May 2023

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeding expectations
In business, I was always told that the best way to impress your superior is to exceed their expectations; turns out that the same thing can be said about how to impress a customer, exceed their expectations, which is exactly what our stay at the Black Lion managed to achieve. Our room was spotless, every single member of staff were a pleasure to deal with and the complementary breakfast was delicious - I had to double, if not triple check that the breakfast was actually complementary.
Stayed 1 night in May 2023

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast!
It was spotlessly clean upon arrival, however our room didn’t have much of a clean during our stay. There were marks on the bathroom sink that were there for the full three days as well as some bits on the carpet in the bedroom that didn’t get hoovered. When we pulled back the quilt to get in bed, the bottom sheet was rumpled and had bits on it. However, these were very minor observations and we would definitely return. There were fresh towels and toiletries daily which was not really necessary, most hotels now only replace towels if you indicate that you require so by placing the used ones on the floor in the shower. The location was excellent for the centre of Manchester and within walking distance of most of the sights. The breakfast was plentiful and excellent each morning.
Stayed 3 nights in Apr 2023

10/10 Excellent

Kyle

Stayed 1 night in Apr 2023

4/10 Poor

Hiranya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but lots of noise from pub and late-arriving guests on a saturday night meant very disturbed sleep.
Stayed 1 night in Mar 2023

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2023

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, lovely spacious room, lovely shower. No noise from the pub at all, very peaceful & better than the premier inn and travelodge up the road.
Stayed 2 nights in Mar 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in friendly staff nice warm room ,comfy bed and a good TV plus a great location near to Victoria station
Stayed 1 night in Mar 2023

10/10 Excellent

Guilherme

Stayed 3 nights in Feb 2023

10/10 Excellent

Lisa

Stayed 1 night in Feb 2023

10/10 Excellent

DIK FAN

Stayed 3 nights in Feb 2023
Response from Mollie on 4 Mar 2023
Good morning, Thank you for taking the time to leave this high rated review. We are pleased to hear you would rate your stay with us so highly. We do hope to see you again. Many thanks, Mollie The Mitre Hotel

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning and beautiful place to stay
Absolutely love our stays here, staff very friendly and welcoming, breakfast is delicious always
Stayed 1 night in Feb 2023
Response from Mollie on 4 Mar 2023
Good morning Sandra, Thank you very much for taking the time to leave this positive review. We are thrilled to hear you are a returning guest and always enjoy the breakfast and you stay. We will be sure to pass these positive comments on to the staff. We do hope to see you again!Many thanks, Mollie The Mitre Hotel

2/10 Terrible

Philip

Stayed 1 night in Feb 2023
Response from Mollie on 4 Mar 2023
Good morning Philip, We are truly sorry to hear you didn't enjoy your stay. After looking up your name, I can see you were charged a cancellation fee as you didn't show up for your reservation. I'm afraid we cannot amend this as it was a non-refundable booking. If this however wasn't the only issue, please do call us on 01618344128 and we can assist you with any issues you had. Many thanks, Mollie The Mitre Hotel

10/10 Excellent

Tafadzwa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money small hotel.
I stayed on the second floor and found the place to be very quite despite a loud pub quiz going on the ground floor. The room was nicely decorated and the bathroom was spotless. The room was nicely warm when we got in. It was also not too big but ok. A couple selection of coffees and teas that we drink at home everyday were on. Slept well, no sound from outside or next rooms. The complimentary breakfast was one of the best I've had so far. From the breakfast menu I chose a full english which had nice crispy bacon, heavenly hash browns, mouthwatering succulent sausages, a scrumptious egg, tasty beans, flavoursome mushrooms and 2 slices of toast. For the price of the room, it was well worth it. If I could suggest 1 improvement needed, the pillows. The ones in our room looked tired and underfilled.
Stayed 1 night in Feb 2023