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Splendid helpful & professional staff. Breakfast buffet was amazing. Wonderful service & lots of delicious options.
Dan
Stayed 2 nights in May 2024
Response from Marianna - Front Desk on 4 May 2024
Thank you for the review Dan, we greatly appreciate your comment and are glad you shared your experience with other travellers! Hope to welcome you again. Regards.
This hotel was a pleasant surprise, great location, close to transportation , a lot of restaurants and shopping, clean, nice breakfast, staff was great. Stayed an extra night.
Tara
8/10 Good
Kenneth L, Port Hope
5 Nov 2023
Kenneth L
Stayed 1 night in Oct 2023
10/10 Excellent
Brian
30 Oct 2023
Liked: Amenities
Nice place. Just what your looking for. Some style, great location, helpful staff and pretty quiet. Nice.
Brian
Stayed 2 nights in Oct 2023
Response from Marianna - Front Desk on 31 Oct 2023
Hello Brian, thank you for your positive review, we are glad to read you enjoyed your stay thoroughly.We hope to welcome you again in the future,regards
Centrally located Sorrento hotel near restaurants and tours, and walkable to all the shopping. Modern and well appointed hotel with a sumptuous breakfast of delicious foods. Roof top pool with beautiful views.
Donna
Stayed 5 nights in Oct 2023
Response from Marianna - Front Desk on 22 Oct 2023
Dear Donna,thank you for the top rating and the nice review. We are happy that you enjoyed your stay, especially the rich breakfast and the central location. We hope to welcome you again in the future.Regards
10/10 Excellent
Joachim
18 Oct 2023
Joachim
Stayed 4 nights in Oct 2023
Response from Marianna - Front Desk on 7 Nov 2023
Thank you for your review Joachim,happy that you had a good stay, we hope to welcome you again in the future!Kind regards
Accessibility was excellent from the train station and handicap accessible at the plaza itself. Reception staff extended a warm welcome and were very helpful with any questions. Breakfast fare was delicious and abundant.
Lorraine
Stayed 2 nights in Oct 2023
Response from Marianna - Front Desk on 17 Oct 2023
Dear Lorraine, thank you for the review, we are very happy to read you had a lovely stay. Thank you for mentioning the great breakfast and the kindness of the Reception staff. We hope to welcome you again in the future, kind regards!
Hello Brittany, thank you for the review and for assigning the top rating! Happy you enjoyed your stay, we hope to welcome you again in the future. Best Regards
10/10 Excellent
Kyung B
16 Sept 2023
Kyung B
Stayed 4 nights in Sep 2023
Response from Marianna - Front Desk on 6 Oct 2023
Good evening Kyung, thank you for rewiving our hotel, assigning the best rating! Happy you enjoyed your stay!
10/10 Excellent
Daniel, Rancho SM
14 Sept 2023
Daniel
Stayed 1 night in Sep 2023
Response from Marianna - Front Desk on 6 Oct 2023
Good evening Daniel, thank you for rewiving our hotel, assigning the best rating! Happy you enjoyed your stay!
Lovely hotel right in the centre of Sorrento. We had a room at the back of the hotel on the first floor so it was a little dark and hadn’t got the greatest view but was nice and quiet. Rooftop bar and pool were great with fantastic views. All the staff were so friendly. We were spoilt for choice at breakfast and my husband also enjoyed a couple of sessions in the gym. Would definitely stay here again.
Susan
Stayed 5 nights in Aug 2023
Response from Marianna - Front Desk on 13 Aug 2023
Hello Susan, thank you for the review, we're happy to read you enjoyed your stay, in particular the roof top bar and the gym. We are located in the heart of the town and due to the central location we're surrounded by other buildings. For a next stay we suggest to book a Comfort balcony or a Superior balcony at the front of the hotel which offer different views. Kind regards.
10/10 Excellent
Jose, Palmetto Bay
10 Aug 2023
Liked: Property conditions & facilities
Jose
Stayed 2 nights in Aug 2023
Response from Marianna - Front Desk on 13 Aug 2023
Good morning Jose, thank you for the positive rating. Happy that you enjoyed your stay we hope to welcome you again in the future. Kind Regards.
We had a very nice stay at the hotel. My son really enjoyed the rooftop pool. It isn’t huge, but we happened to be there when it wasn’t busy, so he had plenty of room to enjoy the pool. The view from the roof was fabulous. It is a short walk to the train station. There is plenty to walk to-shops, gelato, and restaurants.
Jennifer
Stayed 2 nights in Jul 2023
Response from Francesca on 18 Jul 2023
Dear Guest,Thank you for the kind words describing your experience at the Plaza Hotel in Sorrento.We are very pleased that you appreciated the panoramic rooftop terrace with the SKY bar and the infinity pool.We hope you will come back to visit us as soon as possible, Kind regards.
Central location, excellent breakfast, small but good gym and a very welcoming staff.
Gadi
Stayed 3 nights in Jul 2023
Response from Marianna - Front Desk on 7 Jul 2023
Hello Gadi, thank you for your kind review, we are happy you shared your positive experience at the Plaza Hotel with other travellers and truly hope to welcome you again in the future. Kind regards, Marianna.
Perfect place to stay!! Everyone was wonderful! Breakfast was great, roof top bar was fabulous. House keeping cleaned daily & always had fresh towels. Would highly recommend.
Kelly
Stayed 5 nights in Jun 2023
Response from Marianna - Front Desk on 6 Jul 2023
Hi Kelly, thank you for the kind review, happy to read you enjoyed your stay with us and that you recommend our hotel! We hope to welcome you again soon! Best Regards
Our third stay at Hotel Plaza and as always it was fantastic. The staff are amazing and incredibly friendly. The rooftop pool with views and the location is the main draw. Will definitely be going back!
Sarah
Stayed 6 nights in Jun 2023
Response from Marianna - Front Desk on 1 Jul 2023
Dear Sarah, thank you for choosing the Plaza Hotel once again, so proud! We are happy you enjoyed your time here with us and hope to welcome you back once again!Best Regards!
10/10 Excellent
Joseph
27 Jun 2023
Joseph
Stayed 3 nights in Jun 2023
Response from Francesca on 18 Jul 2023
Dear Guest,Thank you for your kind review and for giving our hotel the best rating!We hope to welcome you again and send kind regards
Amazing staff, lovely Skybar and great breakfast each morning!
would stay there again and again!!
susan
Stayed 7 nights in May 2023
Response from Francesca on 4 Jun 2023
Dear Guest,Thank you for taking time reviewing your stay at the Plaza Hotel in Sorrento.We are very pleased that you appreciated the customized service that our staff offers, our breakfast that we consider a point of strength and the panoramic rooftop terrace with the SKY bar.We hope you will come back to visit us as soon as possible.Kind regards
Thin walls where you can here the entire floor talking in their rooms, smelly room that did not go away even when opening windows, small room and extremely low water pressure!!
Verified traveller
Stayed 2 nights in Apr 2023
Response from GR on 6 May 2023
Thank you for your feedback about your stay with us. We are really sorry you have been not fully satisfied about your experience; some renovation works are planned, and we will take in consideration your comments. Kind regards
This was our second stay at The Plaza. The hotel's public areas are comfortable, clean and very nice. Breakfast was tasty and fresh with excellent service from the staff. To make your stay the best it can be ask for a room with a balcony. We had one on our first visit and it does add an extra amenity. We didnt have one for our second visit and our stay was poorer for that.
We stayed in April and the pool area was open but the pool itself was freezing and unusable. That said the roof top pool area and sky bar with its stunning view across to Vesuvius is undeniably a huge plus for this hotel.
The location is less than a minute's walk from the central piazza so a brilliant location.
All in all fabulous and well worth choosing for your stay in Sorrento.
Debra
Stayed 2 nights in Apr 2023
Response from Francesca on 2 May 2023
Dear Debra,Thank you for the review! Happy to read you enjoyed your stay, we hope to welcome you again! Kind Regards
LOVED everything about this hotel - the Staff, the breakfast in the morning had great selections, the whole hotel is modern and updated, the location is perfect and walking distance to the train and bus station, the room was clean & comfortable. I would definitely stay here again during my next visit to Sorrento.
KIM
Stayed 4 nights in Apr 2023
Response from Francesca on 27 Apr 2023
Dear Kim, Thank you for your kind review and giving our hotel the best rating! We are glad to read your appreciation for the good job of our professional staff. Thanks for mentioning the comfort and the style or the rooms; the central position of the hotel, near the square, very close to the train and bus station, is definitely one of our point of strength! We hope to welcome you again,Kind regards
Excellent property, great breakfast, friendly and helpful staff, great location. We had a wonderful stay.
Anand
Stayed 1 night in Apr 2023
Response from Francesca on 16 Apr 2023
Dear Mr. Anand,Thank you for the positive rating.We are really happy you enjoyed your stay.Hope to welcome you and your family in the future,Kind regards.
The property is in a great location, friendly and welcoming staff. Facilities were great too. Would definetly come again.
Thomas
Stayed 4 nights in Mar 2023
Response from Francesca on 16 Apr 2023
Hello Thomas,Thank you for your review and for having appreciated and mentioned how the hotel staff were prompt to assist you. We are so happy to read you enjoyed your stay and hope to welcome you again!Kind Regards
This is a perfect hotel to stay in Sorrento. The location cannot be better. 100yards to the main square. Everything about the hotel is perfect. The only negative is if you want an omelette / poach eggs or a fried egg they charge you extra on top of your breakfast .
Andrew James Thomson
Stayed 5 nights in Mar 2023
Response from Francesca on 16 Apr 2023
Dear Mr. Thomson,Thank you for your review! It looks you enjoyed your stay thoroughly and we can't be happy enough to read each word you wrote! We hope to welcome you again for a future stay and send our kindest regards.
Response from Marianna - Front Desk on 27 Mar 2023
Dear Preeti,thank you for your review! Happy you appreciated the central location and the cleanliness of the hotel.Hope to welcome you again in the future!Kind regards
10/10 Excellent
Guido
31 Dec 2022
Guido
Stayed 4 nights in Dec 2022
Response from Marianna - Ricevimento on 1 Jan 2023
Dear Mr Perdomo, thank you for the positive rating! We are really happy you enjoyed your stay! Hope to welcome you and your family in the future, kind regards!
What a find ! Intimate hotel with Lobby Bar -ask for Carlo the man knows his bitters! Reception team too servixe , breakfasts with huge assortment and free flowing Prosecco . The rooms were spacious and immaculate . I was so pleasantly surprised, Will 100% return on our next trip to Sorrento .
Lisa
Stayed 2 nights in Dec 2022
Response from Marianna - Ricevimento on 17 Dec 2022
Dear Lisa, your comment makes us so proud of the work done so far, from the cleanliness to the rich varied breakfast and the attentive staff you mentioned our best strong points and we'd be happy to welcome you again in the future! Kindest Regards.
10/10 Excellent
Shawn
27 Nov 2022
Shawn
Stayed 3 nights in Nov 2022
Response from GR on 29 Nov 2022
Thanks for your appretiation! We hope to welcome you again.Kind regards
Positive: The staff is super friendly. The hotel looks modern and the breakfast is good. It is close to a lot of restaurants, shopping, and other things. They offer you the option to choose your type of pillow which is nice.
Con: The room was not comfortable. It was small and not well designed. The bathroom does not have a connection for my hair iron for example.
Karen
Stayed 1 night in Nov 2022
Response from GR on 21 Nov 2022
Thank you very much for sharing your experience. We hope to welcome you again.Kind regar
The hotel was centrally located and an easy walk to anything Sorrento. The staff was helpful and friendly. The sky bar was amazing. If I had a complaint it would be that the rooms could be a little larger
Juergen
Stayed 4 nights in Oct 2022
Response from Marianna - Ricevimento on 15 Oct 2022
Dear Juergen, thank you for the kind review, we appreciate you shared your experience with other travelers/guests. We are happy to read you loved the central location, the professional and attentive staff and the sky bar terrace. Regarding the rooms, if you think that Classic rooms are small, for a next stay we suggest to reserve a Comfort or a Superior rooms which are definitely larger. Hope to welcome you again, kindest regards!
Great location close to the train and all sites in Sorrento. There was a small water leak in our room and they dealt with it quickly and let us use another room while they completed repairs. The included breakfast is an excellent value, with a wide range of options including house-made pastries and marmalade.
Lenore
Stayed 4 nights in Oct 2022
Response from Marianna - Ricevimento on 15 Oct 2022
Dear Lenore, thank you for the review and the rating! We appreciate that you mentioned the promptness of our staff to help and solve quickly and of course the great variety offered for breakfast. We hope to welcome you again in the future, kindest regards!
Small room (especially the bathroom), but clean and comfortable. Great location.
Verified traveller
Stayed 1 night in Sep 2022
Response from Marianna - Ricevimento on 15 Oct 2022
Good evening, thank you for rating our hotel and your stay. From your comment we understand that you enjoyed your stay thoroughly with exception for the space in the room. Being this review anonymous we cannot know which the room category you have stayed in is, but, for a future stay we suggest a Comfort or a Superior room. We appreciate you mentioned the central location, the cleanness and the comfort. Kindest Regards.
Only 10 minutes walk from the train station. I like modern and clean atmosphere. I booked two rooms for my family. one of the room has some issues but THANKs to Expedia and hotel staffs. They were kind enough to upgrade the room.
Breakfast was very delicious. We enjoyed staying at Plaza.
Christina
Stayed 3 nights in Sep 2022
Response from Marianna - Ricevimento on 6 Oct 2022
Hello Christina, thank you for your review and for having appreciated and mentioned how the hotel staff were prompt to assist you. We are so happy to read you enjoyed your stay and hope to welcome you again! Kind Regards
Modern, comfortable hotel with a great rooftop bar and pool. Comfortable beds, well equipped rooms. Great location on a quiet street but 2 minutes from the heart of Sorrento with numerous shops and restaurants. Extensive and delicious buffet breakfast included in the room.
Richard
Stayed 3 nights in Sep 2022
Response from Marianna - Ricevimento on 27 Sept 2022
Dear Richard, thank you for your review! It looks you enjoyed your stay thoroughly and we can't be happy enough to read each word you wrote! We hope to welcome you again for a future stay and send our kindest regards.
Most modern and clean hotel of our Italy tour so far
Gerard W
Stayed 2 nights in Sep 2022
Response from Marianna - Ricevimento on 23 Sept 2022
Dear Gerard, thank you for the review and the top rate assigned. We are glad to be evaluated as the most modern and clean hotel of your Italy tour! We hope to welcome you again! Kind regards
Response from Marianna - Ricevimento on 22 Sept 2022
Dear Barbara, thank you for the review and for mentioning our professional staff! We are glad you enjoyed your stay and hope to welcome you again! Kind Regards