3.9/5Good! (3,587 reviews)
Location was great - VERY close to Times Square!
Six friends stayed in family suite. Room with 2 beds was fairly small but most hotels I've stayed at in NY are.
None of the pillows had pillow cases when we arrived and we had 4 towels for 6 people. It took 8 phone calls and a trip down to the desk in pajamas before we finally got everything we were missing and that was not until the next morning! Which meant sleeping on hotel pillows with no pillow cases. Gross!
The free breakfast - they were nice enough to give us 6 coupons when the room only came with 4. Definitely expect a line at both restaurants inside the hotel.
Ate at Bond 45 and our server was great! Other than her, the service was not so good. Friedman's was much better! The free breakfast had a special limited menu and did not include items on the regular menu. Bond 45 did not let us order regular menu items and pay instead, but Friedman's said we could.
Other than our first night, staff was mostly friendly and helpful. Housekeeping on our floor, concierge, and security desk when you enter all were great!
Reviewed on 23 Jul 2021