Saint-Mamert-du-Gard Holidays from £476

Même si j'avais spécifiquement demandé à l'accueil que la chambre soit faite juste avant de quitter l'hôtel début PM, rien n'avait fait été fait lorsque je suis revenu en fin de soirée. J'ai appelé à l'accueil pour au moins avoir des serviettes fraîches, le préposé m'a dit qu'il ne pouvait venir nous les porter, qu'il fallait se déplacer à la réception. Le lendemain, je demande à ce que la chambre soit faite avant de quitter, elle l'est à mon retour mais on a négligé d'apporter du papier hygiénique et des mouchoirs. De plus, l'air climatisé est très limité; on ne peut mettre la température de son choix. Pour compenser, on nous a proposé un ventilateur.

The property is in need of renovation, towels were very old and disintegrating, breakfast was good, but very slow service ,need more staff, I was surprised of the property condition considering it is five star. Will not recommend it. The location is great to explore Provence.

We had a wonderful and relaxing stay and recommend the hotel to anyone considering staying there. The staff were all very friendly and helpful. We especially loved being greeted by the hotel family dog, Petrus, whenever we traversed the lobby.

This was generally a good hotel but there was a significant building project just across the road from the hotel where work was starting very early and this did result in an early alarm call! The facilities were generally good but, with hindsight (and a lack of theme checking) were not really to my interests or liking although this should not be taken as a criticism particularly. The breakfast was generally good although if you took this in the last hour of it being available (7am - 10am) there were a few shortcomings in terms of availability and condition/warmth of the hot food. The room appeared to be clean,along with the bedding but there was a significant leaking of water under the shower doors leading to pooling in the bathroom which had to be mopped up.