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Reviews of Golden Tulip Saint Malo - Le Grand Bé

4 out of 5
Golden Tulip Saint Malo - Le Grand Bé
1 Place Des Freres Lamennais, Intra Muros, Saint-Malo, Ille-et-Vilaine

Reviews

9.2

Wonderful

Rating 10 - Excellent. 213 out of 307 reviews" "
Rating 8 - Good. 74 out of 307 reviews" "
Rating 6 - Okay. 12 out of 307 reviews" "
Rating 4 - Poor. 5 out of 307 reviews" "
Rating 2 - Terrible. 3 out of 307 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Despite my late arrival .. rapid access to wonderful room with excellent facilities … slept peacefully in very comfortable bed
Stayed 1 night in Mar 2024
Response from Anaïs - Première de Réception on 6 Mar 2024
Dear,Thank you very much for your feedback concerning your stay with us.We are very happy to see that our welcome was rapid and friendly despite the late time. We also thank you about your feedback concerning our rooms and our beds.We hope see you again in Saint Malo.Best Regards

8/10 Good

Arian, Clearwater

Liked: Cleanliness, staff & service
The only negative thing was the internet service . Very poor .
Stayed 2 nights in Feb 2024
Response from Anaïs - Première de Réception on 28 Feb 2024
Dear Sir, The entire team at the Hotel Le Grand Bé would like to thank you for your kind words following your stay with us. We are very sorry for the problem of wifi connection we are doing our best to improve our signal.We look forward to seeing you again at the Hotel Le Grand Bé.

8/10 Good

Meng

Liked: Cleanliness, staff & service, property conditions & facilities
Place and area was so clean and close
Stayed 2 nights in Feb 2024
Response from Alexis, Front Desk Manager on 18 Feb 2024
Dear,We thank you for your feedback and generous review.Looking forward to welcoming you once again.Regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Ultra modern Hotel in a great location
Ultra modern hotel in a great location in city centre. Very friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Alexis Front Desk Manager on 4 Feb 2024
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience. The noise from adjacent rooms was a little annoying and went on well past 11PM but otherwise great hotel
Stayed 1 night in Jan 2024
Response from Alexis Front Desk Manager on 4 Feb 2024
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Alexis Front Desk Manager on 4 Feb 2024
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

6/10 Okay

IAIN

Stayed 1 night in Dec 2023
Response from Alexis, Front Desk Manager on 12 Dec 2023
Dear,We thank you for your review.We regret to receive such a low score without further explanation regarding your stay.You did not complain to the staff and we have no history of an incident concerning your room.We urge you to consider giving more details so we can propose solutions.Regards,

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Alexis, Chef de Réception on 12 Dec 2023
Bonjour,L'ensemble de l'équipe vous remercie pour ce chaleureux retour d'expérience et généreuse notation.Dans l'attente du plaisir de vous retrouver.Cordialement,

10/10 Excellent

Philo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful, and the location is close to the ramparts (a great walk).
Stayed 1 night in Nov 2023
Response from Alexis, Front Desk Manager on 2 Dec 2023
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

10/10 Excellent

SEAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a wonderful area. Enjoyed a few days at the hotel while in St. Malo. The staff are really friendly and professional. The food is fantastic and well worth the money.
Stayed 1 night in Oct 2023
Response from Alexis, Front Desk Manager on 22 Oct 2023
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Golden Tulip was a beautiful hotel located right in the center of old St Malo. The room was very nice, the staff was very helpful and even gave us a restaurant recommendation that was the best meal we had in France. It was also right next to the old walls of the city which provided for a wonderful evening walk.
Stayed 1 night in Oct 2023
Response from Alexis Front Desk Manager on 10 Oct 2023
Dear,The team would like to thank you for your warm feedback and generous review.We look forward to welcoming you once again.Regards,

10/10 Excellent

SEBASTIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toujours un très bon accueil et service. Les chambres sont propres et on y dort très bien.
Stayed 2 nights in Sep 2023
Response from Alexis Chef de Réception on 10 Oct 2023
Bonjour,L'ensemble de l'équipe vous remercie pour ce chaleureux retour d'expérience et généreuse notation.Dans l'attente du plaisir de vous retrouver.Cordialement,

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel within the historic walled portion of St Malo was a great place to start our Brittany vacation. Relatively large rooms, very comfortable beds, and nice bathrooms. Walking within the walled city is hilly and over cobblestone streets so those with limited mobility would struggle. Would definitely recommend for those who don’t have physical limitations.
Stayed 1 night in Sep 2023
Response from Alexis, Front Desk Manager on 26 Sept 2023
Dear,We thank you for your heartwarming comment and generous review.Looking forward to your next stay in Saint Malo.Regards,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Anaïs - Première de Réception on 23 Sept 2023
Madame, Monsieur, Toute l’équipe de l’hôtel Le Grand Bé vous remercie chaleureusement pour votre retour d'expérience suite à votre séjour parmi nous.Cordialement,

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful surprise
I had never stayed in a golden tulip hotel before, and I was so pleasantly surprised to find such a clean, comfortable, architecturally, pleasant new hotel. The rooms are done very smartly. No carpet beds can be raised by the housekeeper easily to clean under them, the fixtures in the room and furniture allow you to store your items easily And the rooms were bright and cheerful
Stayed 2 nights in Aug 2023
Response from Anaïs - Première de Réception on 23 Sept 2023
Madam, What a pleasure to read your comment following your stay at the hotel Le Grand Bé. We are delighted to have contributed to your satisfaction and to read that our services lived up to your expectations. We look forward to seeing you again for your next Malouine getaway,Best Regards,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Alexis, Chef de Réception on 20 Aug 2023
Bonjour,Nous vous remercions pour votre retour d'expérience.Cordialement,

10/10 Excellent

SOPHIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right in the centre
Stayed 1 night in Aug 2023
Response from Alexis, Front Desk Manager on 9 Aug 2023
We thank you for your review.Regards,

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel in the centre of San Marlo and it’s many shops, restaurants and cafes. If driving you have to book one of their car parking spaces as parking is very limited in the area. Highly recommend this hotel.
Stayed 2 nights in Aug 2023
Response from Alexis, Front Desk Manager on 9 Aug 2023
We thank you for your review.Regards,

10/10 Excellent

Cherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel was great! Check-in was smooth. Reception staff was very detailed and personally helped opened the car park gate when we had difficulty finding the keypad. Room was clean and comfortable!
Stayed 1 night in Jun 2023
Response from Alexis, Front Desk Manager on 28 Jun 2023
Dear,We thank you for your review.We are thrilled to read you appreciated our welcoming and bedroom.We trust to have the pleasure to welcome you once more.Regards,

8/10 Good

James

Stayed 6 nights in Jun 2023
Response from Alexis, Chef de Réception on 28 Jun 2023
Bonjour,Nous vous remercions pour votre retour d'expérience.Cordialement,

10/10 Excellent

JOONHYUN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Alexis, Chef de Réception on 8 Jun 2023
Bonjour,L'ensemble de la réception vous remercie pour votre retour d'expérience et espère avoir le plaisir de vous retrouver.Cordialement,

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved all aspects of stay. Location perfect! Food excellent. Wonderful and welcoming staff!
Stayed 1 night in May 2023
Response from Anaïs - Première de Réception on 24 May 2023
Dear, We thank you for your stay. We are looking forward to welcoming you once again. Regards,

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Anaïs - Première de Réception on 24 May 2023
Bonjour, Merci pour votre retour d'expérience. Au plaisir de vous retrouver pour une prochaine escale corsaire. Cordialement,

8/10 Good

Adrian

Stayed 1 night in Apr 2023
Response from Anaïs - Première de Réception on 24 May 2023
Bonjour, Merci pour votre retour d'expérience. Au plaisir de vous retrouver pour une prochaine escale corsaire. Cordialement,

10/10 Excellent

Veselin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and exceptionally helpful staff.
Stayed 1 night in Apr 2023
Response from Anaïs - Première de Réception on 3 May 2023
Madam, Sir, The whole team of the hotel Le Grand Bé would like to thank you warmly for your feedback following your stay with us. Sincerely hoping to have the pleasure of welcoming you back to Le Grand Bé.Cordially,

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Anaïs - Première de Réception on 3 May 2023
Madame, Monsieur, Toute l’équipe de l’hôtel Le Grand Bé vous remercie chaleureusement pour votre retour d'expérience suite à votre séjour parmi nous. Espérant sincèrement avoir le plaisir de vous accueillir de nouveau au Grand Bé.Cordialement,

10/10 Excellent

Angel

Stayed 2 nights in Mar 2023
Response from Anaïs - Première de Réception on 3 May 2023
Madame, Monsieur, Toute l’équipe de l’hôtel Le Grand Bé vous remercie chaleureusement pour votre retour d'expérience suite à votre séjour parmi nous. Espérant sincèrement avoir le plaisir de vous accueillir de nouveau au Grand Bé.Cordialement,

10/10 Excellent

Ralph

Stayed 1 night in Jan 2023
Response from Alexis, Front Desk Manager on 29 Mar 2023
Dear,We thank you for your comment and are thrilled to read your stay went ahead of your expectations.Regards,

10/10 Excellent

Frank

10/10 Excellent

Mauricio

Stayed 2 nights in Oct 2022
Response from Anaïs - Première de Réception on 6 Jan 2023
Monsieur Toute l’équipe de l’hôtel Le grand Bé tient à vous remercier de votre chaleureuse contribution suite à votre séjour parmi nous.Nous serions ravis de vous accueillir de nouveau parmi nous lors de vote prochaine escapade Malouine, Cordialement,

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great room. Friendly staff. Great location. Didn’t try breakfast, seemed a bit overpriced.
Stayed 2 nights in Nov 2022
Response from Alexis, Front Desk Manager on 6 Dec 2022
Dear,We thank you for your opinion. We would have liked for you to taste our breakfast. For 22 we propose many options of pastries, cakes, fruits, cereals, cheese, ham, yogurts, many of which are homemade. We gladly read you benefited from our welcome, bedroom and location. We hope to have the pleasure to welcome you wants again in Saint-Malo. Regards

10/10 Excellent

Peter, Bedford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and staff, would recommend!
Stayed 2 nights in Oct 2022
Response from Alexis, Front Desk Manager on 27 Nov 2022
Dear,We thank you for your lovely comment.We trust to have the pleasure to welcome you once again.Regards,AlexisFront Desk Manager

10/10 Excellent

aindriu

Stayed 2 nights in Sep 2022
Response from La réception on 8 Oct 2022
Bonjour,L'ensemble de l'équipe vous remercie pour votre commentaire.Nous espérons vous retrouver pour un prochain instant.Cordialement,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

W

Stayed 1 night in Sep 2022
Response from La réception on 8 Oct 2022
Bonjour,L'ensemble de l'équipe vous remercie pour votre commentaire.Nous espérons vous retrouver pour un prochain instant.Cordialement,

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2022
Response from La réception on 8 Oct 2022
Bonjour,L'ensemble de l'équipe vous remercie pour votre commentaire.Nous espérons vous retrouver pour un prochain instant.Cordialement,Anaïs - La Réception

10/10 Excellent

Alexandre, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything super!!!
Stayed 1 night in Sep 2022
Response from La réception on 8 Oct 2022
Bonjour,L'ensemble de l'équipe vous remercie pour votre commentaire.Nous espérons vous retrouver pour un prochain instant.Cordialement,Anaïs - La Réception

10/10 Excellent

paul

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

Pauline

Stayed 2 nights in Jun 2022
Response from Alexis, Chef de Réception on 3 Jul 2022
Bonjour, L'ensemble de l'équipe du Grand Bé vous remercie pour votre retour d'expérience. Dans l'attente du plaisir de vous accueillir de nouveau. Cordialement,

10/10 Excellent

Jacqueline

Stayed 3 nights in Jun 2022
Response from Alexis, Chef de Réception on 3 Jul 2022
Bonjour, L'ensemble de l'équipe du Grand Bé vous remercie pour votre retour d'expérience. Dans l'attente du plaisir de vous accueillir de nouveau. Cordialement,

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have the fridge it was supposed to have. No milk so couldn't make a drink. Website said free parking but it cost 60 euros. Website said free breakfast but it wasn't. Would have been better if it had a view instead of sky as we paid for a deluxe room.
Stayed 2 nights in May 2022
Response from Alexis, Front Desk Manager on 22 Jun 2022
Dear, Thank you for taking the time to write this review. We do not advertise fridge, parking and breakast as free on any website. I would like for you to call us to precise where exactly you read such information. Moreover, Deluxe room are not advertise with any specific view. Regards,

10/10 Excellent

Rebecca, Liverpool

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel. I couldn’t fault it. Perfect location overlooking a lovely quiet square. Staff are extremely helpful. Rooms are modern and bright. I wouldn’t stay anywhere in St Malo. Highly recommended.
Stayed 3 nights in May 2022
Response from Alexis, Front Desk Manager on 22 Jun 2022
Dear, Thank you so much for writing such a heartwarming review. We are so glad your stay went this perfectly and trust to welcome you again for a future stay. Regards,

8/10 Good

Thomas, FRESNO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but TV didn’t work.
Stayed 1 night in Mar 2022
Response from Front Desk Team on 26 Mar 2022
Sir, The entire team at Le Grand Bé hotel thanks you for your feedback after your stay with us. We are delighted that you enjoyed the hotel’s location in the heart of Intramuros. We take note of your comment about television in the bedroom. During your stay, do not hesitate to notify us at reception so that we can intervene quickly. Sincerely hope to have the pleasure of welcoming you again at the Grand Bé during your next stopover in Saint-Malo. Sincerely,

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great location
Stayed 1 night in Mar 2022
Response from L'équipe du Grand Bé on 6 Mar 2022
Madame, Monsieur, Toute l’équipe de l’hôtel Le Grand Bé vous remercie chaleureusement pour votre retour d'expérience suite à votre séjour parmi nous. Nous sommes ravis que vous ayez apprécié l’emplacement de l’hôtel au coeur d’Intra Muros. C'est également un réel plaisir de constater que notre équipe à été à la hauteur de vos attentes. Espérant sincèrement avoir le plaisir de vous accueillir de nouveau au Grand Bé lors de votre prochaine escale à Saint-Malo. Cordialement,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location. Staff was very friendly, professional and helpful.
Stayed 1 night in Dec 2021
Response from Front Desk Team on 4 Jan 2022
Thank you for your great review. We are glad that you enjoyed your stay in Le Grand Bé and hope to welcome you again in the near future. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Melanie, Hook

Stayed 1 night in Oct 2021

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great old town location. Very accesible to the port. Lovely Hotel
Stayed 1 night in Sep 2021

8/10 Good

Néva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Fantastic hotel with a very spacious room and a great location!
Stayed 3 nights in Sep 2021