Hôtel & Spa Hélianthal by Thalazur

Photo gallery for Hôtel & Spa Hélianthal by Thalazur

Primary image
Beach nearby
2 indoor pools, open 9:00 AM to 7:30 PM, pool loungers
2 indoor pools, open 9:00 AM to 7:30 PM, pool loungers
2 indoor pools, open 9:00 AM to 7:30 PM, pool loungers

Overview of Hôtel & Spa Hélianthal by Thalazur

Hôtel & Spa Hélianthal by Thalazur

4.0 star property

4.1/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Place Maurice Ravel, Saint-Jean-de-Luz, Pyrenees-Atlantiques, 64500

Explore the area

  • Popular LocationMaison Louis XIV7 min walk
  • Popular LocationPort de Saint-Jean-de-Luz7 min walk
  • Popular LocationPort of Saint-Jean-de-Luz Ciboure13 min walk
  • AirportBiarritz (BIQ-Pays Basque)22 min drive

Choose dates to view prices

About this area

Saint-Jean-de-Luz

Located in Saint-Jean-de-Luz, Hôtel & Spa Hélianthal by Thalazur is in the city centre and on the boardwalk. Maison Louis XIV and Church of St-Jean-Baptiste are notable landmarks, and some of the area's activities can be experienced at Port of Saint-Jean-de-Luz Ciboure and Nivelle Golf Course. Looking to enjoy an event or a game while in town? See what's happening at Stadium Gal or Stade d'Aguilera. Scuba diving and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • St-Jean-de-Luz Beach - 1 min walk
  • Church of St-Jean-Baptiste - 5 min walk
  • Maison Louis XIV - 7 min walk
  • Port de Saint-Jean-de-Luz - 7 min walk
  • Port of Saint-Jean-de-Luz Ciboure - 13 min walk

Getting around

  • Saint-Jean-de-Luz (XJZ-Saint-Jean-de-Luz Train Station) - 8 min walk
  • Biarritz (BIQ-Pays Basque) - 22 min drive

Restaurants

  • L'épicerie Luz del Sur - 2 min walk
  • Le Bistrot Luzien - 2 min walk
  • Olatua - 3 min walk
  • Le Grand Grill Basque - 3 min walk
  • Le bar basque - 3 min walk

About this property

Hôtel & Spa Hélianthal by Thalazur

Beach spa retreat, walking distance from St-Jean-de-Luz Beach
At Hôtel & Spa Hélianthal by Thalazur, spend the day playing on the nearby beach then return to dine at one of the hotel's 2 restaurants.
Hôtel & Spa Hélianthal by Thalazur offers 106 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch Flat-screen televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 indoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna.

Guests aged under 12 years old are not allowed in the swimming pool, health club or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 12 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Off-site parking for EUR 17 per day; booking required
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: EUR 22 per person
  • 2 restaurants and 2 coffee shops
  • 1 bar
  • Room service available

Restaurants on site

  • Atlantique
  • Erdiko
  • L Atlantique
  • Erdiko

Things to do

  • 18 holes of golf
  • 2 indoor pools
  • 2 hot tubs
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • 2 indoor pools
  • Free cots/infant beds
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf caddy
  • Golf cart
  • Golf privileges (optional)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 8

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in hallways
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Renovated entire property – July 2020
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

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Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 20.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.97 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: EUR 22 per person (approximately)
  • Nearby parking fee: EUR 17 per day
  • Pet fee: EUR 20.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Pool access available from 9:00 AM to 7:30 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Guests under 12 years old are not allowed in the swimming pool, health club or hot tub

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Hélianthal Hôtel Thalasso
Hélianthal Hôtel Thalasso Saint-Jean-de-Luz
Hélianthal Thalasso
Hélianthal Thalasso Saint-Jean-de-Luz
Hôtel Hélianthal Saint-Jean-de-Luz
Hôtel Hélianthal Thalazur Saint-Jean-de-Luz
Hélianthal Saint-Jean-de-Luz
Hélianthal
Hôtel Hélianthal Thalazur
Hélianthal Thalazur Saint-Jean-de-Luz
Hélianthal Thalazur
Hélianthal Hôtel Thalasso Spa
& Spa Helianthal By Thalazur
Hôtel & Spa Hélianthal by Thalazur Hotel
Hôtel & Spa Hélianthal by Thalazur Saint-Jean-de-Luz
Hôtel & Spa Hélianthal by Thalazur Hotel Saint-Jean-de-Luz

Overall score and ratings

4.1

Very good

Rating 5 - Excellent. 79 out of 214 reviews
5 - Excellent 37%
Rating 4 - Good. 98 out of 214 reviews
4 - Good 46%
Rating 3 - Okay. 26 out of 214 reviews
3 - Okay 12%
Rating 2 - Poor. 9 out of 214 reviews
2 - Poor 4%
Rating 1 - Terrible. 2 out of 214 reviews
1 - Terrible 1%

4.3/5

Cleanliness

4.3/5

Staff & service

4.4/5

Amenities

4.0/5

Property conditions & facilities

4.2/5

Eco-friendliness

2/5 Poor

Stayed 3 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but overpriced during covid
Stayed 1 night in Mar 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest and very first taste of spring
In the COVID context, excellent stay at this hotel. Situation is perfect, very close to the beach. To be noticed, reception was surprising and room not available before 4PM. Hotel Internet access is renewed à noon (without quick access to the password), prepare a back up connection if necessary.
Stayed 2 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Great staff and location.
Stayed 1 night in Sep 2019

3/5 Okay

Liked: Cleanliness
Stayed 4 nights in Jul 2019