Saint Jacobs Holidays from £1,312

Check in took too long and was unorganized.

If you are a tourist, looking for a convenient location and plan to be out and about all day, this is a great property. If you just need a place to lay your head and store your suitcases, the breakfast is amazing (like an all inclusive) and the staff are lovely. Rooms are clean albeit very small (think enough room to walk around the bed and that’s it). However, as a business traveller, the property does not hit the mark. The rooms are small, no desks, the TV system is almost useless, sheets are some sort of poly- blend and mattresses feel like ‘bed in a box.”. There is not even a comfortable place to be outside of your room since the bar/coffee shop is basically at the front door hallway / entrance to the hotel and therefore high traffic and cold (with the door constantly opening and closing). Hallways look like they are decorated for ease of cleaning (not one soft surface anywhere), so you feel like you are staying in an SRO when you come off the elevator.

Superb room very clean and everything smelt amazing to the lobby, elevator and room. Very nice gym but could be expanded such as providing complimentary protein bars. Staff service was lack luster but always quick to address issues. View was nice even in the base room, would be a guest at Nobu hotel frequently. Just wish they had a loyalty program and collect 'Nobu points' or something similar. Additionally a pool would be a excellent addition at the Toronto hotel.