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Reviews of Hananui Lodge and Apartments

3 out of 5
Hananui Lodge and Apartments
4 York Street, Russell

Reviews

9.6

Exceptional

Rating 10 - Excellent. 210 out of 269 reviews" "
Rating 8 - Good. 51 out of 269 reviews" "
Rating 6 - Okay. 7 out of 269 reviews" "
Rating 4 - Poor. 0 out of 269 reviews" "
Rating 2 - Terrible. 1 out of 269 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location with a homely feel. Well equipped unit for four, great linen, lovely balcony. We paid more to have a sea facing room but considering how expensive the room was per night (and a lot more than last time we stayed) it’s disappointing that one room at least did not have an en-suite. Towels not changed daily (due to “saving water”), extra cleaning charge of $30 pp for the “two extra guests” even though we booked for four people - surely the room rate should be for four people if it is set up to sleep four? I guess the price increase is due to Covid (?) but it was a lot and with the exclusions mentioned above, quite disappointing.
Stayed 2 nights in Feb 2021
Response from Hananui Lodge and Apartments on 8 Feb 2021
Thanks for your stay Anonymous. The room base rate has always been for two people, and would have increased by $30 per person when you entered four people into your booking. This is an industry standard pricing practice, and in fact, there is competitors in Russell who actually charge $35 per extra person, so we consider our $30 charge very reasonable indeed. We have cheaper options if our beautiful waterfront units don't suit your needs any longer, so ahead of making your next booking with us, just get in touch with us and we can put you in the room that suits you best. We don't apologise for changing towels every second day. We are absolutely doing it to save water, as Northland is having yet another dry summer and we need to be mindful about our most precious resource.

8/10 Good

DON, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location in the middle of town friendly service
Stayed 2 nights in Jan 2021
Response from Hananui Lodge and Apartments on 2 Feb 2021
Thanks Don!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2021
Response from Hananui Lodge and Apartments on 18 Jan 2021
Thanks Sarah! We appreciate you choosing us.

10/10 Excellent

robin le

Stayed 1 night in Dec 2020
Response from Hananui Lodge and Apartments on 17 Dec 2020
Thanks for your stay!

10/10 Excellent

Christine, Auckland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hosts were amazing and went out of their way to make our stay amazing ,provided transport to a restaurant and gave apps access to their personal freezer to freeze our fishing catch. Incredible location
Stayed 3 nights in Dec 2020
Response from Hananui Lodge and Apartments on 13 Dec 2020
Thanks so much for your stay guys, it was great to meet you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lodge was spacious, simple and clean and the location was great very central. Also enjoyed the use of the spa .
Stayed 1 night in Nov 2020
Response from Hananui Lodge and Apartments on 22 Nov 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is arguably the best place to stay in Russell
Stayed 2 nights in Oct 2020
Response from Hananui Lodge and Apartments on 29 Oct 2020
That's an argument we can get behind! Thanks for your stay, we appreciate it.

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and welcoming
Love staying at Hananui, Shane and Christine are excellent hosts. The waterfront location is fantastic. The rooms are extremely clean, comfortable and homely.
Stayed 3 nights in Aug 2020
Response from Hananui Lodge and Apartments on 20 Aug 2020
Thanks for yet another stay Sally, we will see you again next time.

10/10 Excellent

Richard, Papamoa

Travelled with partner
Great location, spacious, well equipped and furnished, comfortable beds.
Stayed 4 nights in Aug 2020
Response from Hananui Lodge and Apartments on 10 Aug 2020
Thanks for your stay Richard, much appreciated.

10/10 Excellent

Paul, Wellsford.NZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large studio apartment, great layout, private covered parking. Sky TV channels could be updated!
Stayed 3 nights in Aug 2020
Response from Hananui Lodge and Apartments on 10 Aug 2020
Thanks for your stay Paul. We hear you about the Sky TV, we did recently upgrade our apartments to smart TVs to try and mitigate this.

10/10 Excellent

Chris, Tauranga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect shore location in Russell...central to everything...v v nice views..
Stayed 2 nights in Jun 2020
Response from Hananui Lodge and Apartments on 22 Jun 2020
Thanks Chris! It was a pleasure to host you.

8/10 Good

Sharon, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good position and great views. Close to restaurants and cafes.
Stayed 6 nights in Jun 2020
Response from Hananui Lodge and Apartments on 20 Jun 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, management are very accommodating and friendly.
Stayed 2 nights in Jun 2020
Response from Hananui Lodge and Apartments on 8 Jun 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great situation. Perfect for a short walk if arriving via the ferry from Paihia as we did. Near to lots of restaurants for an evening meal. Across the road from an excellent cafe for breakfast. Spacious room with a lovely patio to sit on with a bottle of wine in the evenings.
Stayed 3 nights in Feb 2020
Response from Hananui Lodge and Apartments on 2 Mar 2020
Thanks for your stay, glad you enjoyed it!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
All Good. Enjoyed our overnight stay - very quiet
Stayed 1 night in Feb 2020
Response from Hananui Lodge and Apartments on 1 Mar 2020
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from Hananui Lodge and Apartments on 1 Mar 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Hananui Lodge and Apartments on 27 Feb 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hananui Lodge and Apartments on 24 Feb 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in one of the apartments. They are not on the waterfront like the lodge but are still in a great location. Literally a 2 minute walk to the water. The apartments have everything you need for a most enjoyable stay. Just wish I could have stayed longer. Great hosts!
Stayed 3 nights in Feb 2020
Response from Kirstine on 22 Feb 2020
Thanks for the great review. Yes we agree the Apartments are a great choice. Hope to see you again,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Friendly personal atmosphere. We would certainly recommend it to friends
Stayed 3 nights in Feb 2020
Response from Hananui Lodge and Apartments on 5 Feb 2020
Glad you had a good time in Russell, thanks for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Hananui Lodge and Apartments on 5 Feb 2020
Thanks so much for your stay, we are glad it was perfect!

10/10 Excellent

FELICITY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Beautiful seaside spot. Units are nicely separated with a fence and privacy is maintained. Facilities are well presented, well stocked with tea coffee shampoo atc and towels changed each day if necessary.
Stayed 2 nights in Jan 2020
Response from Hananui Lodge and Apartments on 24 Jan 2020
Thanks for your stay with us Felicity, we are glad you enjoyed it.

10/10 Excellent

GusandDebby, Baltimore USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, exceptionally helpful and friendly staff, well supplied kitchen
Stayed 4 nights in Jan 2020
Response from Hananui Lodge and Apartments on 22 Jan 2020
Thank you very much for your stay.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, pleasant room and lovely staff!!!!
Stayed 2 nights in Jan 2020
Response from Hananui Lodge and Apartments on 18 Jan 2020
Thanks for your stay!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful service. Emaculate presentation of unit. Close proximity to all amenities. Ease of parking. Would strongly recommend and return to.
Stayed 1 night in Jan 2020
Response from Hananui Lodge and Apartments on 12 Jan 2020
Thanks for your stay, glad you enjoyed it.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was spacious and luxurious. All the little extras were in place that make your stay even more special. Private spa that you could book ahead was perfect and had plastic wine glasses so you can safely enjoy a wine. Central location in beautiful Russell. Lodge hosts were particularly helpful and personable. Would thoroughly recommend staying here.
Stayed 2 nights in Jan 2020
Response from Hananui Lodge and Apartments on 12 Jan 2020
Thanks for your stay, glad you enjoyed it.

6/10 Okay

Harman

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice place, the staff were amazing specially the reception lady as at the time of arrival she showed my room and also other facilities. The room was very warm i know its very hot now a days and i can understand that's why it is but i didn't expect that there will be no air condition in room and specially the price you paid ($280 ) plus for that room for one night and that was very disappointing for me but could be my fault as i might didn't read the room description by the time of booking. There was a fan in the room but seriously that's not helped at all was no air so we have to open all the windows and balcony door for whole night, so was bit disappointing with the room facilities. Next morning getting ready for out and found out no hair dryer was working which i let the reception guy straightway. At the last but not least the lodge has a great beach view and very accessible to all the shops and cafe's. Having the air condition in a room specially in summer season will be highly recommend. Thanks
Stayed 1 night in Dec 2019
Response from Hananui Lodge and Apartments on 4 Jan 2020
Hi Harman, Your room had doors at the back and front, so could have been kept open throughout the day for great airflow. The hair dryer was indeed working when I went to check it after you told me. The power point has a safety button that you just needed to push once to turn the power on, and the lights on it indicated as such. If you had have mentioned this issue before checking out I would have gladly helped out and you could have left with dry hair. As for our value for money, you did book your room on the day of arrival - New Years Day, in peak season Russell. It was probably the last room available in town and this is what you were buying. Next time you book with us, do so earlier and you will pay the best possible price.

6/10 Okay

Andrea

Liked: Staff & service
Not for the light sleeper.
Russel was a lovely place to stay. Great places to eat and good walks. The hosts were lovely at the apartments but the apartment was a bit of a letdown for the amount it cost as the walls/ceiling ate very thin so we could hear people in above apartment moving around constantly. Apparently the room had a cheaper rate for this reason but this is not mentioned in advertising.
Stayed 2 nights in Dec 2019
Response from Hananui Lodge and Apartments on 4 Jan 2020
Hi Andrea, Sorry you didn't find our offering up to the standard that most guests do. Your feedback has been taken on board.

10/10 Excellent

Chris, Houston, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff always willing to help.
Stayed 2 nights in Dec 2019
Response from Hananui Lodge and Apartments on 4 Jan 2020
Thanks for your stay, glad you enjoyed it.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an awesome place to stay. was there for only a day but wish I could have stayed longer. Amazing staff and amenities. Property very clean and handy to all the restaurants as well the supermarket.
Stayed 1 night in Dec 2019
Response from Hananui Lodge and Apartments on 23 Dec 2019
Thanks so much for your stay, sorry it was all too brief. I guess the good thing is that we are only a few hours up the road, so we may see you again someday!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is close to the waterfront, quiet location. Spacious room
Stayed 2 nights in Dec 2019
Response from Hananui Lodge and Apartments on 20 Dec 2019
Thanks very much for your stay, we are glad you enjoyed your time with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Convenient location.
Very happy that the staff was most responsive in answering my questions pre-trip. Richard was most helpful with the check in process. The place was spotlessly clean and conveniently located.
Stayed 1 night in Nov 2019
Response from Kirstine on 3 Dec 2019
Thank you for your great feedback. We really enjoy our job and love meeting new people and showing off Russell. Safe Travels

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shane & staff were very accommodating. We loved location & town so much we extended for an extra night. Highly recommend. Thanks for your hospitality.
Stayed 1 night in Nov 2019
Response from Hananui Lodge and Apartments on 26 Nov 2019
Thanks so much for your stay, we enjoyed having you on board.

10/10 Excellent

Trine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommended
Quiet and tranquil little place, good restaurants, clean and well looked after amenities. Pictures do not lie, as they sometimes do. Chose to stay an additional night because we enjoyed it so much.
Stayed 1 night in Nov 2019
Response from Hananui Lodge and Apartments on 20 Nov 2019
Thank you so much Trine for your stay, we are glad you found Russell to be the lovely place that we know it to be also.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Hananui Lodge and Apartments on 19 Nov 2019
Thanks for your stay

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable accommodation
Great location on the waterfront in Russell
Stayed 1 night in Oct 2019
Response from Hananui Lodge and Apartments on 30 Oct 2019
Thanks Pamela for your stay, was great having you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Hananui Lodge and Apartments on 27 Oct 2019
Thanks for staying with us.

8/10 Good

Maureen

Stayed 1 night in Oct 2019

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice !
Excellent stay. Lovely unit, very comfy beds. Good service. Great location.
Stayed 2 nights in Oct 2019
Response from Hananui Lodge and Apartments on 22 Oct 2019
Thanks for your stay Nikki, it was great to have you here.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked our stay a few months ago and then we received helpful and informative emails regularly. Also the property has beach front units and apartments that are not beachfront. The owner emailed us to ensure we knew this as we hadnt booked a beachfront unit. We subsequently changed our booking and really appreciated the notification. The units were clean and bright with everything needed for an enjoyable stay. The the beachfront units are incredibly well located to eateries, museum,shops. The apartments are also well located. We will return
Stayed 3 nights in Oct 2019
Response from Hananui Lodge and Apartments on 16 Oct 2019
Thanks so much for your stay guys, it was a great pleasure to host you. See you next time!

10/10 Excellent

Téa-Liana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Loved our stay. Will definitely be back in the summer with some of our friends
Stayed 1 night in Sep 2019
Response from Hananui Lodge and Apartments on 17 Sept 2019
Hi Tea-Liana, That is great to hear. We look forward to hosting you again.

10/10 Excellent

Sandy, Melbourne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service and communication. Lovely spot perfectly clean.
Stayed 1 night in Sep 2019
Response from Hananui Lodge and Apartments on 15 Sept 2019
Thanks for your stay Sandy, glad you enjoyed it.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Hananui Lodge and Apartments on 19 Aug 2019
Thanks for your stay!

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely night away
Good stay, didn't realise it was the Bay Of Islands Jazz and Blues festival so was glad to have secured some accommodation. Unfortunately there were approx 11 Restaurants/cafes that had already closed for the season which made dining out a little tricky. Accommodation was older but comfortable and well presented. Had a lovely wee glimpse of the beach from our room. The only real issue was the size of the television, quite small by todays standards. Hosts were great.
Stayed 1 night in Aug 2019
Response from Hananui Lodge and Apartments on 15 Aug 2019
Hi Margaret, thanks for your stay. We are glad you enjoyed your stay. The restaurants do close at different times of the year, but unfortunately those times all coalesced during your stay. Perhaps we will see you back in summer when everything is open?!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Hananui Lodge and Apartments on 12 Aug 2019
Thanks for your stay.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
Absolutely fantastic stay once again. Recommend it unconditionally. Martin R. Romero MD, FACEP
Stayed 1 night in Jul 2019
Response from Hananui Lodge and Apartments on 29 Jul 2019
Thanks very much for your stay Martin. See you again sometime.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and unit 9 views and facilities are wonderful
Stayed 1 night in Jul 2019
Response from Hananui Lodge and Apartments on 27 Jul 2019
Thanks for your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Hananui Lodge and Apartments on 3 Jul 2019
Thanks for your stay!

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the location of this property. Right on the harbor. Comfortable accommodations ans friendly, helpful staff. Would stay there again!
Stayed 2 nights in Jun 2019
Response from Hananui Lodge and Apartments on 21 Jun 2019
Thanks Ellen, great to hear you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Pleasant staff on arrival . Helpful even though we arrived early . Nice clean premises
Stayed 1 night in May 2019
Response from Hananui Lodge and Apartments on 4 Jun 2019
Thanks very much for your stay, glad you enjoyed it