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Reviews of Pinecliff Village

3 out of 5
Pinecliff Village
25972 U.S. 70, Ruidoso, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 102 out of 259 reviews" "
Rating 8 - Good. 96 out of 259 reviews" "
Rating 6 - Okay. 40 out of 259 reviews" "
Rating 4 - Poor. 13 out of 259 reviews" "
Rating 2 - Terrible. 8 out of 259 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Older Condo but clean and nice.
Stayed 2 nights in Apr 2024

8/10 Good

Omar, El Paso

Travelled with family
The condos have everything you need. The kitchen is well equipped and the appliances are clean and in perfect condition. Staff is extremely friendly and helpful. There is a TV in each room. The programming is limited to basic cable. I would recommend replacing the TV's with smart TV's so guest can cast their own app programming. The beds are comfortable but the bed sheets need replacement. The tub needs replacement too. The heaters heat the rooms very quick and maintain the condo very warm which is very nice.
Stayed 2 nights in Mar 2024
Response from SV on 25 Mar 2024
Omar, we appreciate the 4/5 rating and your feedback. Your comments give us an opportunity to address areas of improvement as guest satisfaction is one of our top priorities. We have noted your comments and will pass them on to the appropriate departments.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the stay. I stayed in room 504 and the rooms were very nice, clean and spacious. I would definitely stay here again
Stayed 2 nights in Mar 2024
Response from Tjones on 13 Mar 2024
Thank you Juan for the great feedback. It was very nice to meet you and your family. We look forward to seeing you again.

8/10 Good

Erika

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice cozy place just perfect for a weekend getaway
Stayed 2 nights in Feb 2024
Response from Tjones on 20 Feb 2024
Erika, thank you for the nice score. We are glad to hear that you enjoyed the stay. Thank you for being such AWESOME guest.

10/10 Excellent

MARIA MORENO DE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, it felt homey
Stayed 2 nights in Dec 2023
Response from Tjones on 13 Mar 2024
Thank you Maria for the kind comments and for being such an AWESOME guest.

10/10 Excellent

Maria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Dec 2023

10/10 Excellent

Carlo

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Great value, quiet, great staff.
Stayed 1 night in Nov 2023
Response from tjones on 21 Nov 2023
Thank you for the great score Carlo. We truly appreciate your feedback. Thank you for being an AWESOME guest. Please come visit again.

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from tjones on 15 Nov 2023
Thank you for the great score Manuel. Please come visit again.

10/10 Excellent

Roberto

Liked: Cleanliness, room comfort
Ruidoso visit
I had a nice stay. The condo was nice and clean.
Stayed 2 nights in Oct 2023
Response from tjones on 1 Nov 2023
Thank you Roberto for the nice comments. It's great to know you enjoyed your stay. We appreciate AWESOME guest. Please come visit again.

10/10 Excellent

Dave

Liked: Cleanliness, room comfort
Comfortable Good Location!
Good stay. The property is a little bit dated but but clean and comfortable. Friendly helpful staff.
Stayed 2 nights in Oct 2023
Response from tjones on 1 Nov 2023
Thank you for the feedback Dave. We're thrilled that you enjoyed your stay.

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Can’t wait to go back
Stayed 2 nights in Oct 2023
Response from tjones on 18 Oct 2023
Thank you for the great score April. We look forward to seeing you again. We truly appreciate awesome guest like you.

2/10 Terrible

Cristi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Most recent update or upgrade had to have been late 80s, early 90s. Towels were in very bad shape, bedding had that old fashioned polyester-type material. The space is big but a few bucks to update would have had me paying a lot more. Value price is definitely what you pay is what you get. Screaming boys from teams throwing balls and all over the place.
Stayed 2 nights in Sep 2023
Response from tjones on 9 Oct 2023
Cristi, we are disappointed to learn you were not satisfied with your recent stay. Our property is 54 years young which does allow for some challenges. We hope that you and your family enjoyed the baseball tournament your family participated in. And we're glad we were able to accommodate your reservation modification.

8/10 Good

Dondi

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from tjones on 3 Oct 2023
Thank you for the nice score Dondi. We glad to know that your were pleased with your overall visit. Thank you for being such awesome guest.

2/10 Terrible

Cesar

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was terrible. Dirty, rat poop everywhere!! Even on the beds and all along the walls!
Stayed 2 nights in Sep 2023
Response from tjones on 3 Oct 2023
Thank you for taking the time to share your feedback regarding your recent stay at Pinecliff Village Resort. We sincerely apologize that your experience did not meet your expectations. Please keep in mind when circumstances are discovered that impact your stay you can return to the front office immediately to have the situation changed.

10/10 Excellent

Randy

Liked: Cleanliness, room comfort
Great cool off
The room was a biy dated and the bed could use new sheets, The condo was in very slight dis -repair , but I believe the price point more than compensated for the small iscomforts.... Overall- clean friendly and bice . I would do it again!!!
Stayed 2 nights in Aug 2023
Response from tjones on 31 Aug 2023
Thank you Randy for the comments. We're glad you enjoyed your Ruidoso visit. We look forwarding to seeing you again.

10/10 Excellent

Cesar

Liked: Cleanliness, property conditions & facilities
Great place to stay in
Stayed 2 nights in Aug 2023
Response from tjones on 31 Aug 2023
Thank you for the nice score Cesar. Please come visit again.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2023
Response from tjones on 12 Aug 2023
Thank you for the score William. And Thank You for being an Awesome guest, we truly appreciate you.

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from tjones on 4 Aug 2023
Thank you Eduardo for the nice score. Thank you for being such awesome guest.

8/10 Good

Anna

Disliked: Cleanliness
Stayed 2 nights in Jul 2023
Response from tjones on 22 Jul 2023
Thank you Anna for the great score. We hope to see you again, AWESOME guest like you are very special.

10/10 Excellent

Bethzabe

Stayed 2 nights in Jul 2023
Response from Comment from Hotel Management on 8 Aug 2023
Thank you for the review. We are glad you enjoyed your stay!

10/10 Excellent

susana

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Stayed 4 nights in Feb 2023
Response from tjones on 12 Jul 2023
Thank you for the nice score Susana. It was a pleasure hosting your Ruidoso stay. Please come visit again.

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, room comfort
Pine cliff village
Stayed at pine cliff village for our 2 day weekend family trip. Room was nice and clean.living room TV needed an update beds were nice and comfortable overall it was a good experience for the price we paid we will be coming back here for our future trips to Ruidoso.
Stayed 2 nights in Jun 2023
Response from tjones on 14 Jun 2023
Thank you for the feedback Javier. Thank you for being AWESOME guest. We look forward to seeing you again.

10/10 Excellent

Marisol

Stayed 2 nights in Jun 2023
Response from tjones on 6 Jun 2023
Thank you Marisol for being AWESOME guest.

6/10 Okay

Angela

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bed had dog hair and their was bugs it did not look clean and and it smell ugly when we went in.
Stayed 3 nights in May 2023
Response from tjones on 31 May 2023
Thank you for the feedback Angela. Please keep in mind if anything is not to your satisfaction upon check in please return to the front office and allow us the opportunity to correct the issues. We would have certainly made sure your needs were met. We want our guest to be comfortable and enjoy their stay. We hope you enjoyed your visit to Ruidoso.

10/10 Excellent

filiberto

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from tjones on 29 May 2023
Thank you for the great score Filiberto. Please come visit again.

10/10 Excellent

Desiraee

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very welcoming and very helpful !
Stayed 2 nights in Mar 2023
Response from tjones on 21 Mar 2023
Thank you for the nice feedback Desiraee. It was pleasure to meet you. Please come visit again.

10/10 Excellent

Mario

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a nice place to stay my kids enjoyed it. Good space for 3 kids to run around. We got a 2 bedroom with 1 queen and 2 twin and also a full size in the living room couch
Stayed 2 nights in Mar 2023
Response from tjones on 21 Mar 2023
Thank you for feedback Mario. It was a pleasure to host you and your family. Please come visit again.

10/10 Excellent

Rhoda

Stayed 2 nights in Mar 2023

10/10 Excellent

Victor

Stayed 4 nights in Dec 2022

10/10 Excellent

Vicki

Business traveller
Liked: Cleanliness, room comfort
Everything about this property is great. Well trained friendly knowledgeable front desk
Stayed 3 nights in Sep 2022

10/10 Excellent

kelly

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness
Stayed here a year ago and came back same time as ladt year for 3 nights. It is now our go to for lodging in Ruidoso. See ya'll next year
Stayed 1 night in Aug 2022
Response from TJones on 22 Aug 2022
Thank you for the feedback Ryan. It was a pleasure to see you again. You're an awesome guest. We look forward to seeing you again next year.

2/10 Terrible

John

Stayed 3 nights in Aug 2022
Response from TJones on 22 Aug 2022
Thank you for the feedback John. It's disappointing to read your visit was not comfortable. Keep in mind to always come to the front office with any concerns, we would have certainly worked to make your stay comfortable.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property was a nice little spot off the main Highway, that was actually very quiet. The room we had offered a great view, and we had the opportunity to see the local wild horses come through the porperty.The only downside to this property was the Shower and Bed. The shower head was only up to my chest, I'm 6'4". My wife is 5'4" and it was also low for her, spraying only as high up as her neck. The bed was very firm and very low to the ground. Overall the property was very clean and maintained. The office staff was very friendly and courteous.
Stayed 2 nights in Aug 2022
Response from TJones on 22 Aug 2022
Thank you for the feedback Robert. The shower heads are low, we are updating with handheld shower heads. Thank you for the nice complement for the office staff.Pleasant guest such as yourself are true treat.Please come visit again.

8/10 Good

Lynda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

STEVEN

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2022
Response from TJones on 28 Jul 2022
Thank you for the rating Steven. It was a pleasure hosting you. Please come visit again.

6/10 Okay

miguel

Travelled with group
Disliked: Room comfort
Neighbors upstairs were pretty loud. Couch bed was very uncomfortable.
Stayed 1 night in Jul 2022
Response from TJones on 21 Jul 2022
Thank you for the feedback Miguel. We hope you still enjoyed your visit considering the few obstacles you encountered. We hope to host you again.

8/10 Good

Mike

Liked: Cleanliness
Stayed 2 nights in Jul 2022
Response from TJones on 19 Jul 2022
Thank you for the nice rating Mike. Please come visit again.

6/10 Okay

max

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Needs some updating. Bed was uncomfortable, deck needs paint, toilet had to be plunged after every use. Staff was very friendly and good and the unit was very clean.
Stayed 2 nights in Jul 2022
Response from TJones on 19 Jul 2022
Thank you for the feedback Max. We'll certainly take into consideration your comments. It's nice to know our staff made you feel at home. See you next visit.

10/10 Excellent

David

Liked: Amenities
Stayed 4 nights in Jul 2022

8/10 Good

Myrna

Travelled with family
Needs better cleaning
Stayed 1 night in Jul 2022
Response from TJones on 15 Jul 2022
Thank you for the feedback Myrna. It's nice to know you are somewhat pleased with your stay. We'll certainly address your comment with our team.

8/10 Good

Don

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2022
Response from TJones on 15 Jul 2022
Thank you for nice rating Don. It was a pleasure to host your visit. Please come visit again.

8/10 Good

Gisele

Travelled with group
Liked: Cleanliness, room comfort
Pine View Good Stay
Good place to stay. I would recommend to other people
Stayed 2 nights in Jul 2022
Response from TJones on 15 Jul 2022
Thank you for the rating and nice comments Gisele. We're happy to know you enjoyed your stay. Please come visit again.

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, room comfort
4th of July weekend
Staff was friendly and helpful. Unit was comfortable and pretty well equipped. Well located to shopping and restaurants. We were disappointed pool was closed due to broken pump, otherwise a good time.
Stayed 4 nights in Jul 2022
Response from TJones on 7 Jul 2022
Thank you for the nice feedback Julia. It was great to see you again. It's a pleasure hosting super swell guest such as yourself.

10/10 Excellent

Alysia

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly. Condo had a pool, unfortunately the pool was out of service, but the playground was fun! Overall very nice and comfortable
Stayed 1 night in Jun 2022
Response from TJones on 27 Jun 2022
Thank you for the feedback Alysia, we're glad you enjoyed your stay with us. Please come visit again.

10/10 Excellent

Sandra

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from TJones on 27 Jun 2022
Thank you for nice rating Sandra. It's a pleasure to have guest such as you. Please come visit again.

2/10 Terrible

Brandi

Disliked: Cleanliness, room comfort
Stayed 4 nights in Jun 2022
Response from TJones on 14 Jun 2022
Hello Brandi, We are sorry you did not enjoy your night stay with us. Older properties are not always the option for some guest. However, we are certain you enjoyed your stay in Ruidoso. Please come visit Ruidoso again.

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The condo was homey, comfy, clean and my teenage boys really liked having their own room. We will stay here again for sure. Wish we could have stayed longer.
Stayed 1 night in May 2022
Response from TJones on 27 Jun 2022
Thank for the nice comments Julio. Serving wonderful guest such as you makes the day so much brighter. Please come visit again.

10/10 Excellent

Renee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020

10/10 Excellent

Kelsey

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2022
Response from TJones on 29 Mar 2022
Thank you for the feedback Kelsey. We're so glad you enjoyed your stay.