Cabin, Multiple Beds, River View (#Riverfront 3) | Property grounds
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Reviews of Midtown Riverfront

Midtown Riverfront
442 River Trail, Ruidoso, NM

Reviews

6.8
Rating 10 - Excellent. 2 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 2 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.0/10

Cleanliness

6.8/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

Lisa, Willard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It’s right off the main road which makes it very nice- very clean- near center of the shopping area. Hot tub didn’t work, when we called for service- he said it had broken a week and no one let us know. We had reservations for 6 and were only left 4 towels, we had to go buy more- the dryer wouldn’t dry our clothes.
Stayed 2 nights in Mar 2024
Response from Ruidoso Vacation Rentals on 1 Apr 2024
Thank you for your review, Lisa. We're glad the condo's convenient location near shopping made for an enjoyable stay overall, though we're sorry to hear we didn't deliver a five-star experience this time around. Please know we're addressing these lapses in service and maintenance with our team. Your feedback will help us improve for future guests, and we hope to make your next stay more enjoyable.

2/10 Terrible

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
They don’t answer. Heater doesn’t work.
Response from Ruidoso Vacation Rentals on 1 Apr 2024
Eric, thank you for bringing your concerns to our attention. Please know that we're looking into what went wrong so we can promptly address your concerns and ensure no other guests experience the same inconveniences. Your feedback helps us improve, and we appreciate you taking the time to leave this review. We'll be sure to follow up.

10/10 Excellent

Gregory t

Stayed 6 nights in Sep 2023
Response from Michael C. on 4 Apr 2024
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!

6/10 Okay

Katie

Travelled with family
Cute but lacking
I was told that our cabin had a hot tub when I called before I booked it but when we arrived, we were told that there was no hot tub with our cabin but all the others had one. The decor was falling off the wall in our cabin and there were cob webs. But, other than that, it was a cute, comfy and cozy atmosphere. The cabin did not come with any pots and pans, hair dryer, iron/ironing board, etc... There also wasn't a washer/dryer to use. We never could get the small ac/heat units to work in any of the rooms. I called and talked to a maintenance worker but eventually gave up. We froze most of the time. The property was not kept up real well and the cabin sign with directions to each cabin was on the ground. The cabins are down a steep hill so 4x4 is absolutely necessary during the winter. We almost didn't make it up the hill when it snowed.
Stayed 4 nights in Mar 2023
Response from Ruidoso Condotel on 26 Mar 2023
We rely on feedback like this to help guide us in improving the guest experience, Katie. So I wanted to apologize for the confusion regarding the hot tub, and we'll make sure the heating unit works properly

10/10 Excellent

Trent, Amarillo

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great central location and secluded. Property.
Response from Michael C. on 16 Jan 2023
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!