I had a few bureaucratic issues related to the hotel booking that the hotel staff were happy to fix. The hotel collects payment upon arrival, rather than pre-purchasing the hotel like other hotels on Hotels.com. As such, the price quoted on Hotels.com was different from the price being charged at the location, due to undisclosed city taxes, etc. during booking time. The hotel staff was friendly and worked with me to resolve the issue. When booking a hotel in Gorizia, it's a good idea to contact the hotels directly to determine the final price of the hotel, since Hotels.com is currently only able to reserve a room without providing the full price. I don't consider it Hotels.com's fault, though, since other booking websites were also only able to reserve rooms in Gorizia without being able to charge your card in advance.