4/10 Poor
Heather T.
12 Jul 2022
Beautiful setting, misleading listing, surprise money grab by owners
The property was falsely listed as having a bedroom with a king bed, queen bed and sofa bed in one bedroom – this led us to believe we could house all our family members with no issues. Upon arrival the room was not as described and had only a king bed and sofa bed which caused an unexpected inconvenience for sleeping arrangements.
Other rented areas of the house were not mentioned on the rental information and we were surprised to discover that we shared the building with other tenants.
The rental listing was listed as having a washer and dryer – we discovered that there was no dryer which caused much more laundry issues than we planned for on our vacation.
There were surveillance cameras in the common areas of the house that felt intrusive and creepy. The living room had a pervasive odor of cigarette smoke.
In addition, everyone who used the hot tub developed a rash caused by a bacteria (“hot tub rash”) due to poor chemical balance. The information about the rash and possible chemical issue was provided as a courtesy to the owner upon our departure, who claimed it wasn’t an issue.
These multiple inconveniences were something we were willing to deal with at the time as we were trying to enjoy Bute and our family vacation. However, considering the price that we paid for this house, these were legitimate issues that made this not the ideal vacation home we were promised.
Several days after leaving, the owner sent a picture of a small, light stain on an unknown piece of furniture, which was difficult to identify from the picture. Before leaving the residence, we reviewed every room in the rental and did not notice any such issues. It is unknown where or when this stain occurred and the owners have not provided any proof that it was not already there or that we caused this. We offered to pay a modest cleaning fee but the owners have insisted that all the couch cushions need to be replaced for a total of £880, which is honestly outrageous and we have disputed with VRBO.
We wish we stayed somewhere else as Bute is lovely.
Heather T.
Stayed 7 nights in Jun 2022