4.1/5Very Good! (1,003 reviews)
So we booked this property after canceling my other reservation on 38th due to the look of the outside at night. I checked in at 12 and there was no issues so that was awesome. The room was clean in the sense that there were no smells and the beds were made. One of the curtains did not want to go up. I asked for my room to be cleaned every other day and it was never cleaned. One of the beds was broken on one side and the mattress was on the floor. The baseboards had tons of scuffs everywhere. The carpet looked dingy and old and my kids feet would get dirty if barefoot. Lots of pillows and linens were provided. Our towels were never changed. If you request a microwave they will bring it. There is a minifridge that keeps things cool The tv is at an awkward angle. I booked this because online it looked like an inn but in person it is not. It looks like an inn that was abandoned. There is scaffolding on the side of the building which does not allow for having curtains open. The hall is dark and we had to call to come get the trash because no one came. The front desk is very receptive and helpful that is the one thing they had going for them. Besides that the rooms and what not are not as described and in need of a major update. There is no grocery near by the duane reade at the corner closes at 10pm.
Reviewed on 28 Jul 2021