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Reviews of Pinewood Hotel Rome

4 out of 5
Pinewood Hotel Rome
Via Della Pineta Sacchetti, 43, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 159 out of 704 reviews" "
Rating 8 - Good. 322 out of 704 reviews" "
Rating 6 - Okay. 134 out of 704 reviews" "
Rating 4 - Poor. 62 out of 704 reviews" "
Rating 2 - Terrible. 27 out of 704 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sharii

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and staff were very helpful and pleasant. I would recommend the hotel.
Stayed 4 nights in Apr 2024

10/10 Excellent

XUEJIAN JENNY

Liked: Cleanliness, staff & service, property conditions & facilities
Marble floor
Stayed 6 nights in Apr 2024

10/10 Excellent

Gaetan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Qaisar

Stayed 3 nights in Jan 2024
Response from Bruno Lazzari | Hotel Manager on 16 Feb 2024
Dear Guest,just one word: Thank you!Hope to see agin at Pinewood HotelWith regards

8/10 Good

Jaquana

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall, the staff was friendly and professional. A special acknowledgement to the housekeeping person who provided excellent upkeep of the room. Breakfast was also good. The carpet was old and stained in some parts, also the wall. The worst and most annoying part was the noise, walls too thin and being on the ground floor made this worse as every loud sound/voiices from guests was incessantly heard.
Stayed 8 nights in Dec 2023

10/10 Excellent

Zachary Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ups: There is a really nice park with some trails you can walk right across the street from the property. The room was clean and service was good. Staff was polite and spoke good English. Breakfast was simple but on time everyday, started at 7, in case you have early excursions planned. It was about 45 min walk for me to get to St. Peter’s square they had buses close by too but I didn’t use them. Taxis were available but I didn’t mind the walk. Downs: The walls were a little thin if your neighbors are loud. Most people won’t want to walk so plan for taxis or bus if that’s you. They ran out of hot water for the shower 2/7 nights didn’t bother me but heads up. Simple same breakfast everyday Would stay again!
Stayed 6 nights in Dec 2023
Response from Bruno Lazzari | Hotel Manager on 16 Feb 2024
Dear Guest,thank you for sharing your comments about your stay at Pinewood Hotel. WE have appreciate your evaluation about our property and attitude of our staff.With regards

10/10 Excellent

Begneryuray

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great just a little far from things. Beautiful park across the street.

10/10 Excellent

Abbadi

Stayed 1 night in Oct 2023
Response from Bruno Lazzari | Hotel Manager on 10 Nov 2023
Dear Guest. what can we say? Only "Thank you!"with regards

4/10 Poor

Meghan, Aliso Viejo

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and people were great! but that’s about it - rooms and bathrooms were outdated. Our room had such a bad musty smell (i think it was old carpet) that my husband couldn’t sleep all night and he had terrible allergies. The lobby/ hotel front were decent, but the area around the hotel seemed pretty sketchy.
Stayed 1 night in Sep 2023
Response from Bruno Lazzari | Hotel Manager on 10 Nov 2023
Dear Guest,thank you for sharing your comments about your stay at Pinewood Hotel. We are sorry for the problems you say you had during your stay, regarding the room.As regards the area, our hotel is located outside the historic center of Rome, in a residential area, in front of a centuries-old pine forest. The center with the main attractions is easily reachable by public transport, the metro is a 10 minute walk away and the bus is 30 meters from the hotel with which you can reach the Vatican and the historic center in a few minutes.Many of our customers appreciate our hotel because we have a large car park and they can visit the city with peace of mind, using public transport.With regards

8/10 Good

Ubong

Liked: Cleanliness, staff & service
It was located outside central Rome, the metro is 13 mins away and the train to Termini takes only 15 mins. In terms of location, it was ideal. Also, the surrounding neighbourhood had many dining options, a beautiful trail and was pretty chill. I could stay here again, save for the broken shower tiles.
Stayed 4 nights in Sep 2023
Response from Bruno Lazzari | Hotel Manager on 10 Nov 2023
Dear Guest,thank you for sharing your comments about your stay at Pinewood Hotel. We appreciate your comments and take them as a starting point to improve our service for your future stays. I hope you will choose the Pinewood again as your reference hotel in Rome.With regards.

10/10 Excellent

Sinisa

Stayed 2 nights in Sep 2023
Response from Bruno Lazzari | Hotel Manager on 10 Nov 2023
Dear Guest,simply I wish you to say "Thank you"with regards

4/10 Poor

Gina

Travelled with group
Disliked: Property conditions & facilities, room comfort
DO NOT RECOMMEND
Not pleased. First room, shower didnt work, went from the casement to the attic. the bathroom/shower a regualr sized human couldnt fit. after the 3rd room, we just dealt with it. Bit do not recommend nor would i stay again
Stayed 4 nights in Sep 2023
Response from Bruno Lazzari | Hotel Manager on 10 Nov 2023
Dear Guest,Thank you for sharing your comments about your stay at the Pinewood Hotel.We truly appreciate your comments, even if they are negative, and we take them as a starting point to improve our service.We hope you will give us a chance again in the future, perhaps making you think again about our service.With regards

8/10 Good

Adam

Travelled with family
Good location Clean rooms Friendly staff and finally great breakfast. A bit of everything
Stayed 1 night in Aug 2023

10/10 Excellent

FELIKS

Liked: Amenities
Front desk lady was very helpful and polite
Stayed 1 night in Aug 2023

6/10 Okay

Remigio

Disliked: Property conditions & facilities
Small rooms humity and need to b repairs
Stayed 5 nights in Jul 2023

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reasons I booked this hotel was because of the location and free breakfast. I wanted a hotel that was close in walking distance from the train station. I believe it is a 10-15 minute walk. We weren't renting a car and planned on using public transportation. The bus can also drop you off in front of the hotel. That was great. I enjoyed the free breakfast because there was a variety to choose from. I didn't have to worry about have to go look where I could get my coffee. I am thankful that my sheets were clean and pressed and that housekeeping brought us fresh towels. I slept comfortably. The staff was welcoming and friendly. I was a little disappointed that the images of the room online didn't reflect the actual room where I stayed. It was much smaller but I was able to overlook because everything else made up for it.
Stayed 6 nights in Jun 2023

6/10 Okay

Neelesh

Travelled with family
Staff was amazing and no complaints in that department, super friendly and made that extra effort to help us. From the housekeeping, breakfast buffet and front desk, amazing service. I just think the hotel does need some upgrades as it is a older hotel in great location and with upgrades it'll be a must go to place to stay in Rome.
Stayed 7 nights in Jul 2023

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay with impressive free breakfast offerings.
Stayed 1 night in Jun 2023

6/10 Okay

Liya

Travelled with family
Stayed 1 night in Jun 2023

10/10 Excellent

Suleidys, Miami

Stayed 1 night in Jun 2023

8/10 Good

JOHN, Ranch Cordova

Travelled with partner
Liked: Cleanliness
Distance to be traveled to Rome proper.
Stayed 2 nights in Jun 2023

4/10 Poor

Debra

Stayed 1 night in Jun 2023

2/10 Terrible

Prasad

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Please do not stay at this property, very sussy area, rooms are very small and internet doesn’t work except in reception area, would not recommend this hotel at all.
Stayed 2 nights in Jun 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well kept. Friendly and courteous staff.
Stayed 3 nights in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service
We stayed for 5 nights and liked the hotel, it’s basic but good and affordable. Breakfast incl was good.
Stayed 5 nights in May 2023

8/10 Good

Jorge, Kailua

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No wifi in the room.
Stayed 1 night in May 2023

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Breakfast was very good.
Stayed 4 nights in May 2023

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed the Pinewood Hotel and their staff, who went out of their way to make sure I was comfortable and tips to get around town. I felt it was a good value for the room and the breakfast which was great! Just be aware, this hotel is not in walkable distance from tourist spots. You have to relay on the subway (Metro) or bus, or taxi to get around efficiently.
Stayed 3 nights in Apr 2023
Response from Bruno Lazzari | Hotel Manager on 3 May 2023
Dear Guest,what can I say? Only thank you very much, we really appreciate your comments and happy your stay at Pinewood met your expectations.We hope to meet you again here.With warmest regards

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuff.
Stayed 1 night in Oct 2022

10/10 Excellent

Maria

Stayed 1 night in Sep 2022
Response from Bruno Lazzari | Hotel Manager on 29 Sept 2022
Thank you very much for your evaluation, we are happy to know your stay at Pinewood met your expectations.

10/10 Excellent

Oscar, Round Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 1 night in Sep 2022
Response from Bruno Lazzari | Hotel Manager on 20 Sept 2022
Thank you very much for nice comments.With regards

8/10 Good

m n

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Few tiles in the bathroom is about to fall😅.
Location: near to bus stop. Walking distance to train station not too close not too far. Room: small for 3. Good for 2 only. We booked for 2 but my daughter requested to stay with us hence i asked to get room for 3. We were given a room with a double and single bed (proper bed). For additional £20 with breaky. Toilet: functional but tired looking shower room. Shower room is tight if a person is much bigger than 76kg i think he/she will not fit😅. You ned to ask for iron. No coffee facilities. Normally i request but i dont bother this time. Comfortable aircon, much needed because it was too hot in Rome...32C , 49 humidity , 9 miles wind...suffocating to go for a galavanting😣. Breakfast: few selection of cold cuts, salami and 1 type of cheese. Breads, lots selection of croissants does not look fresh. Old oranges and golden delicious apples and kiwi is available too. Brewed coffee from the coffee machine is not enjoyable. Juices are available and others. Since, we want to try to stay in different hotel in compare to Pinetta Palace. I will choose to stay in Pinetta in terms of Room facilities and breakfast.
Stayed 4 nights in Aug 2022
Response from Bruno Lazzari | Hotel Manager on 9 Sept 2022
Dear Guest,Thank you for sharing your comments with us after your stay at the Pinewood Hotel. We have taken note of your impressions, we will certainly treasure them and we want to improve our offer and our services.I hope to welcoming you back at Pinewood Hotel.With regards

8/10 Good

Anita, Chelmer

Travelled with partner
Liked: Cleanliness, amenities
Great overall stay. Good parking. An issue with hot water which was eventually resolved.
Stayed 2 nights in Aug 2022
Response from Bruno Lazzari | Hotel Manager on 9 Sept 2022
Dear Guest,Thanks for your review, we are pleased to know that, despite the water issues, you enjoyed your stay at the Pinewood Hotel.We look forward to having you back soon as our welcome guest, on the occasion of your next trip to Rome.with regard

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service
Good location. Breakfast is also good. Amenities are 3 star not 4 star.
Stayed 2 nights in Jun 2022

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At this time of mankind the fact that we did not get virus beats everything else.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great. At the time of Coronavirus just anything is great
Stayed 1 night in Feb 2020

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Lovely hotel. Fantastic breakfast selection. Mattress was a little uncomfortable for us but that’s just our personal preference. Good parking. Friendly staff.
Stayed 2 nights in Feb 2020

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not as Described online.. run down and there wasn’t a “Forrest” just a few trees with a nasty fence on the other side of street. We got the “garden view” room.. no garden. Just a concrete patio
Stayed 7 nights in Dec 2019

6/10 Okay

DB, Georgia

Travelled with family
Liked: Cleanliness, staff & service
The property was very dated, but clean. The pics on the website were much better than the actual property. There was no climate control in the rooms. Elevator was slow and very small.
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff helpful and friendly, good location for visiting Roman attractions
Stayed 4 nights in Dec 2019

10/10 Excellent

Aoshiblue, Hong Kong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. After check out I forgot my ring in the room, and Giulia Spina from reception went over and above her job to ensure the ring was shipped safely to my next destination in Milan. Such an honest and amazing experience. The breakfast is really great. Will definitely come back in a heartbeat. Amazing customer service, we are so thankful.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an ideal location with the metro railway just a short 15 minute walk away, or wait at the bus stop just outside. Only thing i wasnt happy about was, there wasnt a kettle in the room arghhhhhh lol my own fault, ive learnt that i need to just pack a travel kettle in future to wherever i go. The staff were all happy and friendly and very helpgul with lots of information at hand.
Stayed 7 nights in Sep 2019

10/10 Excellent

Nick, Centralia WA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice people and place. Treated my family like family.
Stayed 12 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place and very dirty
Disgusting and dirty
Stayed 1 night in Aug 2019

8/10 Good

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was outstanding! Truly a wonderful buffet to start off the day! My only issue was, the WiFi was terribly slow. I ended up eating through all my data during my time at the hotel
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just 10 min from nearest metro station. Clean, smells a little old but overall good experience. Very good breakfast variety
Stayed 1 night in Aug 2019

6/10 Okay

Daniel

Liked: Cleanliness
Not very convenient to get into town. Room was quite outdated and needed updating.
Stayed 2 nights in Aug 2019