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Reviews of Best Suites Pantheon

Best Suites Pantheon
Piazza Della Rotonda 70, Rome, RM

Reviews

8.4

Very good

Rating 10 - Excellent. 118 out of 264 reviews" "
Rating 8 - Good. 93 out of 264 reviews" "
Rating 6 - Okay. 34 out of 264 reviews" "
Rating 4 - Poor. 15 out of 264 reviews" "
Rating 2 - Terrible. 4 out of 264 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unhappy with customer service
Unable to give a review on the best suites pantheon due to plumbing issues forcing us to relocate! We were not given a choice about relocating twice, and were not met by Simona who promised to help us relocate the second time! Also rooms were not ready at our second relocation as promised. Need to work on customer service and communication to the guests. We booked 6 months ahead, paid in full and wanted to be located at the pantheon piazza as we have been to Rome several times! Many thanks to Francesca at Venustas Roma for easing our pain!
Stayed 3 nights in May 2018

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Locale, Simona the Manager is awesome !
Really enjoyed this location. Easy access to attractions and great advice and help from Simona the manager.

6/10 Okay

paul, uk

Good for sightseeing
Hotel basic but was okay for what we wanted it for
Stayed 3 nights in Apr 2018

10/10 Excellent

Matt, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything!
First, Simona was super helpful and kind. She made our stay so memorable. The hotel is within walking distance to most everything, with the nearest metro station about a half mile away at the Spanish Steps. The room we had was small, but perfect, and we were treated to musical performances out in the courtyard that travelled up into our window. Fantastic price, location, and staff. We will be back here the next time we come to Rome.
Stayed 2 nights in Nov 2017

6/10 Okay

SIMON, melbourne

Liked: Cleanliness
Average
You get what you pay for and this 'hotel' has a cheap price for a reason...it is average at best. Great location, average hotel.
Stayed 1 night in Nov 2017

2/10 Terrible

chris, nottingham England

Disliked: Staff & service, property conditions & facilities
Poor hotel nice location
The day before we were going we had a call from a man called Millad who said there was a problem in this hotel and we were moved to their other place at the trevi fountain. I asked him to confirm by email.I got a text message saying similar and we were to meet at the trevi.Not knowing who he was I called ebookers to confirm who had no record. They said they would ring but after trying they could not get through. They said they would investigate and contact us in 24-48 hrs which was no good we were due to arrive the next day. They told us to go to the original hotel and the reception would tell us if there was a problem. So we went to the pantheon. After 15min searching we saw a small plaque on the wall next to a plain door. We pressed the bell and no answer. We were out side for 30 mins when a workman came and went in I then discovered there were no reception just 3 rooms one with the name of the place but no reply. Millad called who said go over to the trevi hotel. we had to go past the pantheon other place through trevi fountain through an crouds with all our luggage in10mins. When there we found a small door no reception 3 rooms he had gone. We rang and text him he just said sorry sir. We were outside nearly 2 hrs. This is not an hotel just room no service or anything else. One staff blamed the other and gave us a gift as good will it was a fridge magnet! Dont go here it's not worth it. The location was great but much better real hotels all around there.
Stayed 3 nights in Oct 2017

6/10 Okay

Paula, Bucks, England

OK. Great location.
This comes across as a 3 star apartment. It's not really a hotel and the desk is only manned a couple of hours a day. The cleaner comes every day and the staff were helpful. The surrounding streets are very noisy at night so consider taking earplugs. We had a triple room which had plenty of space. Breakfast is a croissant in a cafe across the street which you're given a voucher for. The main advantage of this place is the location which is brilliant - just outside the Pantheon. The Trevi fountain is a 10 min walk and so is the Piazza Navona. We used a nearby taxi rank to get a taxi to the Vatican City.
Stayed 5 nights in Oct 2017

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Amazing location. Friendly staff when they are there which is very limited Clean roooms
Stayed 4 nights in Oct 2017

8/10 Good

N, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the Pantheon
The big drawcard with this hotel is the location. Literally 50 yards from the Pantheon. The rooms are ok as well; clean, wifi, and a big bed. Downsides - breakfast is a bit of an anti-climax frankly. Coffee, juice and a croissant served in a cafe over the road. Not great. Reception is very lightly staffed BUT generally available via mobile. Return airport transfer was messed up but they did direct me to the white cabs. So all in, a good hotel but set your expectations first!
Stayed 2 nights in Oct 2017

10/10 Excellent

Crystal, New Westminster, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Excellent location! Very nice clean room, great staff! Would be glad to return!
Stayed 8 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great location terrible staff.
No one at desk most of the time. You are on your own.
Stayed 8 nights in Aug 2017

6/10 Okay

J.R., USA

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing
I've stayed at this hotel before & loved it. I found this experience to be incredibly disappointing. When we were first there in 2015 the proprietor was almost always on site and friendly, this time we never saw him except for check-in. In addition, all of our room key copies (the ones the hotel has), were in an unsecured cabinet by the check-in desk that was never watched, so basically anyone could get into our room at anytime; also the room safes looked as unsafe as can be, one looked like it had been repeatedly pulled out of the wall. Then, we had an emergency, one of our party fell down the stairs and ended up needing an ambulance. Being from the states I wasn't sure how to call 911 in Italy...so I called the proprietors cell phone, he told me what to call. I did what he said. Upon reflection, I realized what he should have done. He should have called for me, because not speaking much Italian, explaining the emergency and where we were was more than difficult. He didn't even check back in with us about the emergency. They also wanted to charge us a $40 commission for calling a car for us on our departure day (they waved this when we questioned it). The only way I would recommend this hotel would be if you were young, didn't want to lock anything up in the safe (meaning you would carry your passport around with you the entire time), and didn't care that anyone could get into your room.
Stayed 3 nights in Jul 2017

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is absolutely suberb. The front doors opens to the Pantheon entrance. The staff is extremely accommodating and the rooms are charming. Taxi service is right outside the hotel. I would stay here again!
Stayed 1 night in Jun 2017

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
Incredible location! I wouldn't stay anywhere else. AC unit struggled, but otherwise it was a very nice place. Breakfast was a voucher to a nice place across the street, but I would have preferred in house.
Stayed 3 nights in Jun 2017

4/10 Poor

Traveller111, London

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Good location, but very disappointing
The location is indeed the best part about this place. It is located right in front of pantheon, which is a great walking distance to major sites such as Trevi and Colosseum. However, I am not sure if I would recommend this hotel to my friends and family. Positives: When we arrived at the hotel, the room that we were first given did not have a good ventilation and the light was very deem as it was facing a wall of the next building. (The smell of the bathroom came straight into the room as a result of the poor ventilation.) Luckily, when we raised this issue, the staff gladly prepared another room and helped us move. Negatives: - On our last night, they did not clean our room and changed the sheets. There was nobody at the front desk to whom I could request to clean our room. - Breakfast is not served at the hotel but you get a voucher instead to use at a cafe across from the hotel. The staffs at the cafe were very rude. On our last day, they even lied to us that the bathroom was not working and refused to give us the key to the bathroom. Soon after, I saw a couple of people getting the keys and using the bathroom with no problem. I had to raise my voice with the staff to address this issue, and it totally ruined my trip. They should treat all customers equally and with respect, especially if they make money out of tourists who stay at this hotel and eat breakfast there. - Very limited breakfast option: only a small croissant, coffee and a fruit juice

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, Fabulous location!
We loved the hotel, the only downside was, for an American, the air conditioning was not as cool as we are used to. But the location and friendliness of the staff can't be beat. We are going to stay there again next summer!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Overall, we had disappointing experience. This is more like AirBB room and not an hotel, and you can get better price in AirBB.

10/10 Excellent

Rima, Wellington, FL

Liked: Cleanliness, staff & service, property conditions & facilities
Great value -Location and staff
Victoria and Milad were gracious wonderful hosts and we will definitely be coming back to stay there to see them again :) We took our 2 young children and they were very accommodating and generous. The rooms had everything we needed and relatively good access for a double stroller.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and nice room
My stay was excellent. Incredible location and a nice room. The breakfast was done with an excellent place next to it. Great way to start the day. Be aware that the showers are very narrow. It will be too narrow if you are on the girthy side.

6/10 Okay

Steve

Liked: Cleanliness, property conditions & facilities
Rome stay
The Hotel is situated in the plaza of the Pantheon which is why we chose it. The room was spacious however there were 2 extra single beds in the room in addition to our queen bed. The proprietor said this was a mistake and that they would be removed. This never happened during our 5 day stay. These extra beds took up much of our sitting space so we had to use them as chairs However we did not stay in the room much during the day. In addition the air conditioning was turned off between the hours of 11 PM and 8 AM during August when we stayed. The location and the overall room was satisfactory.

6/10 Okay

Faycal

Disliked: Staff & service, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
You walk out of the hotel and its pantheon. A little hard to find initially. The staff has weird check in hours. So I recommend u communicate early. But great hotel !!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

JOE, FLORIDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RIGHT ACROSS FROM THE PANTHEON
MANY NICE OUTDOOR CAFES IN THE AREA. ROOM WAS SMALL BUT VERY CLEAN AND COMFORTABLE.

10/10 Excellent

Stephen, Menton France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place for the Pantheon
We spent 5 nights here and the accommodations were excellent. You walk out the front door and the Pantheon is directly in front of you.

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location, friendly and helpful staff

10/10 Excellent

Rachael, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location!
Our stay was amazing! So welcoming, helpful,and provided excellent service from beginning to end. It is amazing to walk out the front door and see the pantheon! Couldn't say more about how much we enjoyed our stay.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as expected.
WiFi did not work in the room. No lobby or person at desk for most of the day. Room was not cleaned every day and the towels were never changed. Things like soaps and coffees were never replenished. Desk person was helpful but only present from 2pm until 9pm. No views from any rooms except for top floor suite. Breakfast is across the piazza and is minimal unless you pay extra.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great place to stay down town right in the action in Pantheon. Not suitable for the disabled. There is a very small lift but it starts on the First floor. Clean, large bathroom, staff were great.

6/10 Okay

Andy, Hertfordshire

Liked: Cleanliness, staff & service, room comfort
Great Location, but be prepared.
Close your eyes on the trip from the airport by car at least - until you reach the city centre. The run down unkept buildings and streets covered in graffiti are enough to make you turn around and go home. Fortunately once you arrive in the city centre the character and charm of the historic city shines through. The hotel is in a great location directly across the square from the pantheon and within walking distance of all the major tourist sites and attractions. The hotel is actually a small set of converted apartments on the fourth floor (narrow marble steps) but there is a small lift. Room was clean and functional with fridge soft drink mini bar and TV (Italian channels only). Bathroom had small shower cubicle , sink and toilet best described as cosy, clean but showing some age. The room was cleaned throughly each day. The receptionist was very welcoming and helpful on arrival - also apologetic as the pre booked taxi was late arriving at the airport. Breakfast included in the booking was actually a croissant, juice and one cup of coffee in a nearby cafe on presentation of a voucher issued by the hotel. Unfortunately it doesn't open at the times stated so you may miss out like us! The location is a plus but be aware the piazza by the pantheon is busy at night and can be noisy. Local restaurants are actually not to expensive although tend to offer limited "traditional menus" Avoid cafes near the Vatican - they are a complete rip off. Treve fountain still under restoration!,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff!
The staff was amazing at the hotel, we were interested in a tour and they did all of the research and gave us quotes to with different providers. They were absolutely amazing! We were interested in staying in the middle of Rome for an affordable price, and this completely met our needs. The room was standard and clean, and the only negative we would give is that we could hear when people walked by our room which was right by the entrance.

8/10 Good

Sima, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
We chose this hotel for the location, and it is in a great if not the best location in Rome. It is like 1 apartment with a front office, a hall, and a number of rooms coming out of it. It is on the 2nd floor of the building. 1st door on the left in the hall that is infront of the elevator. Staff is very helpful with late check in that got a bit later because our flight into Rome got delayed. They also have great food recommendations, and don't just send you to the tourist traps. Room was clean, as well as the building, but a bit small. It's ok if you plan to be outside touring/shopping /eating like we did. Bed is hard. My back hurt, and didn't get much sleep on it. It's not terrible, but I slept on nicer beds. Wi-fi in rooms further inside the hall was not working. We were told the router just broke, so follow up on this if you need wi-fi. Reception area wi-fi was very good. If you keep the window open you will hear Rome, and you will smell coffee (Tazza d'oro is just below) . Location is everything. For us it was great, but I think it's worth mentioning.

10/10 Excellent

Bonnie, Saskatchewan, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location! Friendly helpful staff

8/10 Good

Craig, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodations
The lady who checked us in was great. She helped us every way she could. The only "issue" was that the elevator did not go all the way down to the floor on which you entered the hotel. So, be prepared to carry your luggage up one flight of stairs and everything should be awesome - you are situated in the same plaza that the Pantheon is in. It is a great location!!

4/10 Poor

John, California

Liked: Cleanliness
Disliked: Staff & service, room comfort
My opinion: unless you're on your high school sen
This hotel is very over priced for what you get. The noise is unbearable. Unfortunately this comes with the location, but visitors should realize this before booking. The building is right on the Pantheon piazza. Laura in the office was very nice and helpful, that is until she tried to convince he that the reason I was only getting a WiFi signal when I came out of my room was because the guys next door were probably downloading large files. For $174 for the night I do not expect to be lied to. It's clear they beed to improve there WiFi service to include all rooms or do not advertise that they have WiFi. Truly a dissapointing experience.

10/10 Excellent

James, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Rome
Wonderful room and extremely helpful staff! Hotel is right on the Piaza Pantheon. Incredible view and entertainment. Surrounded by excellent restaurants with great food and service. Our favorite place in all of Italy.

10/10 Excellent

Emmett, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great place, great location. Great staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Alicia, Sunnyvale, CA

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location but terrible service
We chose this hotel because of the great location and good review. But in the end, our long stay of 14 days with them was terrible. The front desk woman (Not Katia) was pretentious. She did the basic stuff, but she did not try hard at all in anything that requires a little more effort. While Katia, the other woman, will dial many times before she gives up on calling a number, she will only try once and tell us it doesn't work. When we asked this woman, where can we find a laundry store that can finish the laundry on the same day, she responded, it is not possible to get it on the same day. After we urged her to call one of the stores, she finally told us it might be possible. We did got it on the same day in the end. But why she claimed we couldn't when she doesn't really know? The facilities in the hotel was terrible. The first day I found the air-conditioner in my room is broken so I was given another room in the very back of the hotel. I stayed there for 14 days and no single day did I have full speed internet in my room and the easiest solution was simply a new router needed. I checked with the front desk for many days and the internet guy never ever came. We also complained about this and he refused to buy a new one. In addition, the breakfast was not offered in the hotel but in a nearby cafe, which had terrible croissants everyday. they sometimes they just run out of them and give us old cookies instead. Overall, terrible.

2/10 Terrible

MH, Washington DC

Disliked: Staff & service, room comfort
Indifferent and Impersonal Experience
Air conditioning did not work and it was 100deg on average in Rome. Promises to fix it was just that - promises. Belligerent staff added to the difficulty. Few Italians speak English or make an effort to be understood.

10/10 Excellent

steve, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
location location location
This place is in the perfect location across the Pantheon. It is close to everything. It is tricky to find so I suggest arranging a transfer from the airport via the hotel. You do have to bring your lugguage up one flight of stairs so be aware of this. The rooms are large and beds comfortable. The reception staff are friendly and helpful. The internet is weak and one of the rooms air conditioning was not working properly. Cannot beat the price, just temper expectations.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOCATION!
The location of this hotel and the friendly staff are the two best features. Our 4 night stay was fantastic! Being able to walk right outside and see the Pantheon was delightful. The staff was beyond helpful and friendly, even going so far as to print out helpful details for going to different places around Rome and being kind enough to call the breakfast cafe (breakfast is not in the hotel but in a cafe nearby) on the morning of our departure to ensure that we received an early breakfast before our flight home. The only downside is because of the location it does get a little loud at night (because it's right in the Pantheon square), the music does quiet down around 11. The room was clean and larger than I expected based on the other reviews. The bathroom was smallish with only a standing shower, but that was fine for us. (the attached photo is the view from the door of the hotel)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, very close to everything roma
Very nice apartment. Close to everything, right across Pantheon, truly amazing. Only bad is that the a/c gets turned Off at midnight to 7am and it gets quite uncomfortable.. On the other hand, both the girls that helped us checkin/checkout are amazing, very helpful and do all they can to make us feel comfortable.

10/10 Excellent

Calry, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant location and amazing staff!
With the Pantheon right at your front door, it's hard to beat the location of this hotel. However we have been so impressed with Best Suites, the rooms are large and very comfortable and the staff are absolutely fantastic! They could not have been more friendly, helpful or accommodating, and we can not thank them enough for making or stay at Best Suites absolutely fantastic, we would not stay anywhere else in Rome!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location! Phenomenal service!
Laura was extremely helpful in arranging all of the details (extra beds for children, car service to the airport, etc.) of our visit. The location is incredibly convenient. It's a bit noisy at night so a white noise machine is recommended.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Rome
Laura the hotel manager was beyond friendly and helpful. She was a delight and helped us over and above her duties. The hotel is located directly across from the Pantheon. You walk out the front door and it's right there. The location couldn't get any better. The hotel was small with little bathrooms. Definitely smaller than typical US hotel rooms but very clean and safe. It had everything we needed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The BEST location for any type of walking tour for the city (Excluding Vatican). In the plaza at the Parthenon with access to a multitude of shops, restaurants and local history (Caravaggio paintings in a church 1 block away). Friendly staff and comfortable rooms and good air conditioning! Only problem is the showed which is so small not every traveler can fit through the opening!!

10/10 Excellent

David, Jacksonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Suites Pantheon - Outstanding choice
Couldn't ask for a better location while visiting Rome. The office staff (Laura and Kaitlin) were extremely helpful and went well above and beyond to make our stay outstanding. I highly recommend this hotel for visitors that want to be centrally located to most areas of interest.