I experienced a significant inconvenience during my recent stay when I attempted to settle my dinner bill in cash. Despite my readiness to pay immediately, the waiter insisted on adding the charge to my room bill instead. Regrettably, an unexpected change in plans required me to check out a day early, during a time when I couldn't obtain a factura due to the absence of the necessary staff. Following my departure, I was surprised and disappointed by the hotel's approach to resolving the outstanding 35 euro charge. Rather than opting for a simple and customer-friendly solution, such as charging the amount to the credit card on file, I have faced undue pressure and threats of police involvement. This situation could have been easily avoided if my initial attempt to pay in cash had been accepted. I urge the hotel to consider customer convenience and satisfaction in handling such matters, and to promptly resolve this issue in a manner that reflects better on the hotel's commitment to service excellence