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Reviews of Best Western Premier Rockville Hotel & Suites

2.5 out of 5
Best Western Premier Rockville Hotel & Suites
1251 W Montgomery Avenue, Rockville, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

fadi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful service,
Stayed 1 night in May 2024

6/10 Okay

Louis, Covington

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was dirty Areas not cleaned often Had 4 bus loads of teens each day and did not clean much Room carpet was filthy Couldn’t walk without shoes Not good Some furniture was old and worn Last time for me
Stayed 4 nights in May 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in May 2024

8/10 Good

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank
Stayed 1 night in Apr 2024
Response from D. Eng, General Manager on 23 Apr 2024
Thank you, We look forward to seeing you again soon.

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 23 Apr 2024
Thank for staying with us, We hope to see you again soon.

10/10 Excellent

Komivi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thanks for the great review of your stay. We hope you will return again soon.

10/10 Excellent

Sean William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thanks for staying with us and for the great review. We hope to see you again soon.

10/10 Excellent

Hui

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thank you for staying with us and providing a great review. We hope you will stay with us again soon.

10/10 Excellent

Gerald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. I stay here every other month. I hope they add a hot breakfast option back. Such a great place and no breakfast at all? Shame.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thank you for staying with us frequently. We will have breakfast to order in Bogart's Restaurant and hope you will join us.

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway
Stayed 2 nights in Mar 2024
Response from D. Eng, General Manager on 27 Mar 2024
Thank you for staying with us. We are convenient to the interstate and most locations in our area.

10/10 Excellent

Maribel, Dover

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I come to DC area quiet frequently and I have been enjoying this hotel very much. The only thing I miss is the breakfast included. I hope you will consider this service again focussing in a variety of choices: fruits, carbs, and protein. Include choices for vegeterians with plain yogurt.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on 26 Mar 2024
Thanks for staying with us often. We appreciate your loyalty. Our breakfast will be available in Bogart's Restaurant. Breakfast will be ala carte. Thanjs for letting us know what's important to you.

10/10 Excellent

Helene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thank you for taking the time to review your stay with us. We hope to see you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Great night's sleep due to quiet and feelings of safety.
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on 20 Mar 2024
Great to hear you slept well and found our hotel safe and quiet. We hope to see you again soon.

10/10 Excellent

Lumy, Heathsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from D. Eng, General Manager on 20 Mar 2024
Thanks for the great review. Thanks for selecting and staying at our hotel. We hope to see you again soon.

2/10 Terrible

Houman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel that I just visit and the management was horrible and they don't even have a Netflix on TV , thay give you a dirty towel and smell so bad. Terrible management and this hotel had only one housekeeper. I have no idea how this hotel is still working and I would not come in to this again.
Stayed 4 nights in Mar 2024
Response from D. Eng, General Manager on 14 Mar 2024
We are disappointed to hear that you did not have a good stay at our hotel. We were not aware of any of the issues that you experienced during your stay or given the opportunity to remedy the situation. If you travel to our area again, we hope you will give us the opportunity to provide a better guest experience.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on 14 Mar 2024
Thank you for staying at our hotel and for the feedback on your stay. We hope to see you again.

8/10 Good

FARID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except they don't have free breakfest and the restaurant was close. Good service, free parking, and nice area. Thank you
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 7 Mar 2024
Thank you for staying with us. We will be resuming breakfast service in our restaurant. We hope to see you again soon.

10/10 Excellent

Dashae

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean had no complaints with anything. Quiet area although next to busy road. Front desk staff was excellent during check in ; easy and fast. Will visit again .
Stayed 1 night in Mar 2024
Response from D. Eng, General Manager on 6 Mar 2024
Thank you for selecting and staying at our hotel, We appreciate you positive comments and hope to see you again soon.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 6 Mar 2024
Thanks for staying with us, We hope to see you again soon.

10/10 Excellent

Jimmy

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 18 Apr 2024
Thank you for selecting and staying at our hotel. We hope to you will stay with us again soon.

10/10 Excellent

Darwin I.

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 20 Mar 2024
Thanks for the great review of your stay. We hope to see you again soon.

8/10 Good

Thomas

Liked: Amenities
Only two items for breakfast
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 29 Feb 2024
Thank you for selecting and staying at our hotel. We hope to see you again soon.

8/10 Good

Daniel, GAITHERSBURG

Liked: Cleanliness, property conditions & facilities
The rooms are relatively modern. Reasonably comfortable.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 29 Feb 2024
Thanks for noting that you liked our room product. The rooms have been recently renovated with guest comfort in mind. We hope to see you again soon.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main road was very noisy with ambulances and sirens most of the night going up and down the street. Bed was a bit tilted foot above the head which made laying in bed a bit off. The thing that bothered me most was the fixed shower wall and the way it’s designed. You have to physically get into the shower to reach the water valves to turn on and in doing so get soaked with freezing cold water.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 29 Feb 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An exceptionally good hotel.
The staff is excellent. When I had a problem, they got it resolved very quickly. The Desk Clerk called me to let me know that the problem was fixed. A very nice and clean hotel. I will be back.
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on 29 Feb 2024
We love to hear that we got it right - that you are a happy guest and that you will be back.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate it 8.9/10
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on 20 Feb 2024
Thank you for staying with us and reviewing your stay experience. We hope to see you again soon.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Average stay, will stay elsewhere next time
There was dried food on the TV remote. A lot of the furniture is wall mounted and that was definitely a poor choice, as the desk was visibly at an angle and falling off the wall already. The Food Network station didn't work at all, though the other channels did. Rolando was very nice and helpful at check-in, despite the POS system being down.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 20 Feb 2024
Thsnk you for letting us know of the issues that you experienced on your stay with us. We will address the issues noted. Thank you for letting us know that Rolando was helpful to you.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful especially for price
What a lovely experience. The staff was wonderful and very friendly. The hotel itself was very clean and the room was also large and inviting. My husband and daughter both used the fitness room which was nice. They had delicious free coffee 24 hours! Normally I don’t like those type of free drinks since they don’t taste good but this was actually really high quality. A+
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 29 Feb 2024
Great to hear that you enjoyed your stay and were able to experience the fitness room and our lobby coffee service. We hope that we will see you again soon.

10/10 Excellent

Athena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 20 Feb 2024
Thank you for the great review. We are glad to hear that you had a great stay and hope to see you again soon.

2/10 Terrible

Gene

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 20 Feb 2024
We are sorry to see that you did not score us highly on your survey. If there is something we should know please reach out to the hotel directly.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for staying with us. We are happy to hear you had a great stay.

10/10 Excellent

Christina

Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for staying with us. Glad to hear that you had a great stay.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that the room and its features were attractive and functioned well so it was just pleasant and relaxing to be there. I liked the art in the room and halls.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 18 Feb 2024
So happy to hear that you enjoyed your stay and liked our guest room appointments. Quite a bit of thought went into our new rooms and it's great to hear that you like what we did. We hope to see you again soon.

10/10 Excellent

Constance

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although fixtures & fittings appear slightly outdated the wear and tear aspect shouldn’t be visible to the eye. Items are cleaned but stall appear worn out like carpets, chipped floor tiles and bath taps a bit loose and don’t switch to shower completely. When everything else is perfect these will stand out. Otherwise, I always enjoy my stay. Pity the cooked breakfast stopped, it was awesome! Refurbishments are a nice upgrade in the foyer but the rooms need some attention. See you next week! 😀
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for selecting our hotel and for staying with us. We will work towards fixing the things that you noted. We look forward to your future stays with us.

10/10 Excellent

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for staying with us and for the great review. We hope to see you again soon.

10/10 Excellent

Afsaneh

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel.
Stayed 1 night in Feb 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for staying with us and the great review. We hope to see you again soon.

10/10 Excellent

Dawson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thank you for staying with us and for giving us a great review. We hope to see you again soon.

10/10 Excellent

Ruta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thank you for staying with us and for the great review. We hope to see you again soon.

8/10 Good

Daniel, Gaithersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not your typical BW ... I guess that's why they call it a Premier. 3-1/2 bordering on 4 stars. Relatively modern, clean rooms. I will return to this hotel. Nice to have a microwave and fridge in the room.
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Glad to hear that you enjoyed your stay and that you will return to stay with us again.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Great amenities and very friendly staff. I’ll be back.
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thank you for staying with us and for the great review. We look forward to welcoming you back.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service, compassion, empathy, accommodations, location, and professional ism were at a premium here.
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thank you. This review lets us know that we are achieving our goals in relating to our guests. We hope to see you again soon.

10/10 Excellent

Francine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need the restaurant & bar back open
I’ve stayed at this hotel several times and the only issue I have is that the bar and restaurant haven’t reopened since December. The staff is wonderful the rooms are modern and spacious, conveniently located by the highway and the building is clean. Suggestion…. Get a jazz live bands for the weekends and do brunch…
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
Thanks for staying with us on multiple visits. We look forward to reopening Bogart's restaurant. We are so happy that you are a happy frequent guest. See you soon!

10/10 Excellent

Harvey

Travelled with family
Liked: Staff & service, property conditions & facilities
Would likely stay there again
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 18 Feb 2024
We look forward to having you back as our guest. Thanks for staying with us.

10/10 Excellent

Brian

Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Thank you for staying at our hotel and for rating your stay. We hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Great to see that you had a great stay. We hope to see you again soon.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Glad to see you had a great stay. Come and see us again soon.

10/10 Excellent

john

Business traveller
Business center
Stayed 2 nights in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Great to see that your stay went well. We look forward to be of service again.

10/10 Excellent

Anitha

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Great to see that you stay went well. We look forward to being of service again.

10/10 Excellent

Constance

Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Glad to see that you had a great stay. We hope to see you again.

6/10 Okay

Allen, Johnstown

Business traveller
Stayed 1 night in Jan 2024
Response from D. Eng, General Manager on 29 Feb 2024
Thank you for staying at our hotel. We hope to see you again soon.