Rocklands Bird Sanctuary

I took my wife here for her birthday, and unfortunately, it was one of the worst resort experiences I’ve ever had. We booked one of the most expensive rooms expecting a premium experience, but the service was anything but. The staff was consistently rude, the advertised butler service was practically nonexistent, and most concerning, staff entered our room TWICE without knocking. That is not simply poor service. It is a serious privacy and safety concern. I brought the issue to their attention multiple times, and what made the experience even worse was the lack of concern or urgency from the staff. I chose this resort because I wanted my wife’s birthday to feel special. Instead, we left extremely disappointed. When you pay a premium price, you expect premium service, basic respect, and at the very least, privacy in your own room. I will not return and cannot recommend this resort based on our experience.

All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good people, fantastic accommodations. Recommended...