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The Promissory Hotel

2.0 star property

Choose dates to view prices

Located close to Center in the Square and Taubman Museum of Art, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
  • Bar
The current price is £124
includes taxes & fees
26 Jul - 27 Jul

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Signature Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Signature Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Living area | Smart TV, streaming services

Suite, 1 King Bed with Sofa bed

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

Premium bedding, in-room safe, laptop workspace, blackout curtains

Signature Suite, 1 King Bed with Sofa bed, Roll-in Shower

  • 495 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms, Roll-in Shower

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms, Roll-in Shower

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms

A kitchen with a sink, a kettle, wine glasses, and a coffee maker on the counter.

Premier Suite, 2 Bedrooms

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premium bedding, in-room safe, laptop workspace, blackout curtains

Premier Suite, Multiple Beds

  • 506 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 King Bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Classic Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Classic Room, 1 Queen Bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Classic Room, 1 Queen Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Loft, 1 Bedroom

Premium bedding, in-room safe, laptop workspace, blackout curtains

Loft, 1 Bedroom

10.0 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Large Single Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite, Multiple Beds

Premium bedding, in-room safe, laptop workspace, blackout curtains

Premier Suite, Multiple Beds

  • 603 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Loft, 1 Queen Bed with Sofa bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Loft, 1 Queen Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 344 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed
  • Free Wi-Fi

View all photos for Signature Suite, 1 Queen Bed

Premium bedding, in-room safe, laptop workspace, blackout curtains

Signature Suite, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 495 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Located in Downtown Roanoke, a neighbourhood in Roanoke, The Promissory Hotel is in the entertainment district. Enjoy an event or a match at Berglund Center, and consider making time for Center in the Square—a top attraction that's not to be missed. Visit our Roanoke travel guide
Map
201 S Jefferson St, Roanoke, VA, 24011

What's nearby

  • A historic brick building with a large entrance and a sign reading "Miss Virginia."
    Center in the Square
    2 min walk - 0.1 miles
  • Colorful, striped fabric installations inside a building with a glass ceiling.
    Taubman Museum of Art
    3 min walk - 0.2 miles
  • A vintage steam locomotive numbered 1218 with visible mechanical components and a large circular headlight.
    Virginia Museum of Transportation
    8 min walk - 0.5 miles
  • Science Museum of Western Virginia
    2 min walk - 0.1 miles
  • Berglund Center
    17 min walk - 0.9 miles

Getting around

  • Roanoke Station
    3 min walk
  • Roanoke, VA (ROA-Roanoke Regional)
    16 min drive

Restaurants

  • Olde Salem Brewing Company
    3 min walk
  • Three Notch'd Craft Kitchen and Brewery
    2 min walk
  • Jack Brown's Beer & Burger Joint
    2 min walk
  • Fork In The Market
    3 min walk
  • Scrambled
    3 min walk

About this property

The Promissory Hotel

  • Hotel near Center in the Square
  • Located close to Taubman Museum of Art and Berglund Center, The Promissory Hotel provides concerts and live shows, a coffee shop/cafe and a bar. The on-site Spanish cuisine restaurant, ¡Suerte!, offers lunch and dinner. In addition to a 24-hour gym, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
  • You'll also find perks such as:
    • Self-parking (surcharge), a 24-hour front desk and luggage storage
    • A lift and smoke-free property
  • Room features
  • All guest rooms at The Promissory Hotel offer comforts, such as premium bedding and wet bars, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
  • More amenities include:
    • Bathrooms with hairdryers and shampoo
    • Smart TVs with streaming services and digital channels
    • Mini fridges, electric kettles and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (USD 10 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ¡Suerte!

Things to do

  • 24-hour gym
  • Concerts/live shows

Family friendly

  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (122 centimetre high)
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Detached private bathroom
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock
  • Smart TV with digital channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Covered self-parking fee: USD 10.00 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

Frequently asked questions

Is The Promissory Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Promissory Hotel?

As of 20 Jul 2026, prices found for a 1-night stay for 2 adults at The Promissory Hotel on 26 Jul 2026 start from £124, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Promissory Hotel?

Self-parking is available for USD 10.00 per night.

What time is check-in at The Promissory Hotel?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at The Promissory Hotel?

Checkout is at 11:00 AM.

Where is The Promissory Hotel located?

Located in Downtown Roanoke, this hotel is within a 5-minute walk of Center in the Square and Taubman Museum of Art. Berglund Center and Carilion Roanoke Memorial Hospital are also within 2 mi (3 km). Roanoke Station is only a 3-minute walk.

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Reviews

The Promissory Hotel Reviews

9.6

Exceptional

10

Cleanliness

9.2

Amenities

10

Staff & service

9.8

Property conditions & facilities
Rating 10 - Excellent. 93 out of 118 reviews
Rating 8 - Good. 20 out of 118 reviews
Rating 6 - Okay. 4 out of 118 reviews
Rating 4 - Poor. 1 out of 118 reviews
Rating 2 - Terrible. 0 out of 118 reviews

Reviews

Verified

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and in a great location!
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent & convenient location in the center of Roanoke; kind & welcoming staff; hotel was very clean & well-maintained throughout.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jacalyn Rose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel! Loved the location! Loved the staff! Wish I could have stayed longer
Stayed 1 night in May 2026
Verified

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new boutique hotel in old bank- Lots of space ! Will be amazing once renovations are complete with the restaurant and cafe ! Use Campbell ST IN GPS TO FIND! Parking garage is right down Campbell and you can park right outside hotel to load and unload car. Many shops and restaurants within short walk. We loved eating breakfast at Ernie’s super sweet waitress and owner. Really fun town super nice people - came for concert in Salem
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay. The staff is friendly and they seem to sincerely ask for suggestions from their guests. I would definitely stay there again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely and the location was perfect. Walkable to everything, including Berglund Center. Windows didn’t have blinds which should be corrected.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and friendly, directing me to great restaurants and helpful tips about getting around town. The room looked and felt as if I was the first person to have stayed in the room.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel - very appealing. Great location convenient to many shops and restaurants. Great service from the staff.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel. Excellent location, spacious rooms and extremely clean.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of restaurants, shops and museums and this newly opened establishment in an old bank is thoughtfully laid out and decorated.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a wedding and it was our first time staying at a hotel in Roanoke. We’ll definitely be booking here again. The rooms were spacious, spotless, and very comfortable. It appears the hotel is undergoing some renovations, so I’m sure it will be even better once the work is complete. The location is excellent, with coffee shops nearby and plenty of convenient parking. The staff was warm and welcoming, and we were even offered complimentary cold bottled water as soon as we checked in. Overall, it was a wonderful stay, and we highly recommend this hotel to anyone visiting the area.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great and the room was beautiful and spacious!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing new boutique hotel w friendly staff.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new hotel. Great location central to all things downtown. Our concierge at check in was amazing and the champagne was perfect. We were upgraded to a suite for our stay and it was a beautiful room, lots of room to move around and the bar area really worked for us.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a lovely hotel. The room was new and well-appointed with some of the old bank building charm. It's upscale while being quaint and comfortable. We were on the 4th floor. The room had amazing upper windows. Very cool! The staff was lovely. Very accommodating and friendly. The location is ideal, right in the middle of town. We were very happy to stumble upon the Promissory Hotel!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Johnny was kind to give us a tour. We felt honored to be among the first guests, and the room and bed were spacious and comfortable. Highly recommend!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clove this repurposed building. It’s spacious and a bit spartan. Thankful for the upgrade to a two bedroom suite. Great staff with excellent communications. I would definitely stay here again!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Christi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Was under construction when we were there but we didn’t notice it at all. Staff was amazing
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Quiet. Close to many places to eat and drink.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Tabatha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great sized suite! Only down wide was there was still construction going on so we could hear that and there were some unfinished areas on our floor.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Duangtip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was spacious, beautifully designed with a simple elegant style, and felt more like staying in our own luxury apartment than a hotel. We loved the premium amenities, especially the Molton Brown products, quality tea and coffee setup, and the very comfortable beds. The complimentary bakery each morning was also a lovely touch. What made the stay truly special was the exceptional service. Every staff member made us feel welcomed and cared for, creating one of the best hotel experiences we’ve had. The location is perfect as well — right on the downtown main street and easy walking to many the attractions. The parking is not attached to the hotel but only a minute walk. The guest can park in front of the hotel for checkin before go to park the car. Highly recommend and would absolutely stay again
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay! This was my sister and I’s last stop after doing a cross country road trip and it couldn’t have been a better place to end this leg of our trip. We had to book a room here last minute due to some really bad weather and Gloria was so incredibly helpful and kind. She even upgraded us to a two bedroom room! The beds were extremely comfortable and the rooms were some of the cleanest I’ve ever seen in a hotel. If I ever end up in Roanoke again I will absolutely stay here again!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities
The staff were extremely accommodating. Cleanest room I’ve had in awhile.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Holli

Outstanding location. Easy walk to restaurants and market. Rooms are very spacious! Front Desk staff was kind and helpful. Hotel may be continually adding amenities. Room did not have full length mirror; bedside lights were only on off from wall switch; motion detectors in the bedroom ceiling were distracting; no microwave yet huge countertops— wonderful space. Refrigerator was retro and good size. Robes are nice. Towels were soft.
Stayed 3 nights in Apr 2026