Rivabella Holidays from £196

The price was right for an overnight stay in Modena and the location was an easy 35-minute walk from the city center. The staff was also very helpful, having served us two glasses of limoncello when we returned to the hotel at 11 p.m.

Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return.

Absolutely loved the friendly, helpful, thoughtful, professional staff! Our upgraded room was amazing! We loved the breakfast and our dinner at I’m Carrucci. Thank you again for arranging flowers and chocolates for our wedding anniversary and the bubbly too! We can’t recommend your hotel enough! It was the very best stay, indeed!!!

Staff were really helpful, friendly and the hotel was clean and lovely to stay in