Río Lajas Holidays from £1,359

The host that help us with the check in was the only positive point of our stay. To start, the real name of the location is not Ocean Breeze. The actual name is Condado Villas and the entrance is a the end of a street with no exist. It is actually a very outdated condo. Our room had a great view, however, we were not able to enjoy it because the AC outside unit blows the hot air into the balcony. The Kitchen was outdated and utensils dirty. I had to wash all the glasses before using them. The bathroom was dirty and the shower broken. There was no pressure on the water and it would change from cold to very hot in a second. The bed was an IKEA bed, the cheapest you could find and the chair for the mini table in the room were broken. We were not able to use them. The pool was outdated and the pool chairs broken. I don’t recommend this place to stay. I picked this facility because we were added to a family trip after the booking was done. But I would have rather stayed at the facility next to this one, hotel Caribe.

The staff was amazing! Friendly and welcoming! Answers all your questions, decent location! Street parking is available but hard to find. Shower was fun, but the water leaks into the room. Other than that, there’s a pool table in the lobby, and cute little restaurant at the front.

The few nights we was there the elevator was not working we had to take the stairs 7fleer . The room don’t smell good. The keys didn’t work that well.

it’s an unbelievable property, everyone is extremely kind everything is well done. it was a life changing trip

Check-in was pleasant and easy, and we got our keys right away. The resort is very spread out, though, and we weren’t told about the trolley or given a choice of room location. Getting around was difficult: neither escalator worked, there were few ramps, and many routes involved long walks and stairs. The funicular worked, but at the bottom there were stairs and no clear signs directing guests to an elevator. At the restaurant, the food was pretty good, but the service was only okay. We got more attention from the host than our waitress. Our cheese arrived cold; after we sent it back, it came back reheated in a different container. The hot sauce was barely hot and almost empty. We returned around midnight and didn’t know the trolley schedule. The phone system made it difficult to reach the front desk, and the person there didn’t know the schedule. The trolley arrived about ten minutes later. We learned the driver was also handling check-ins and luggage. Our room was warm, and when we asked about coffee, the response felt dismissive. Overall, the stay was frustrating and unwelcoming. The pleasant check-in and decent food weren’t enough to make up for the accessibility challenges and service. I would not recommend staying here.