After 5 previous visits to Riga, (which shows how much we like the old town) we decided to try a different hotel (as we had always used the same one before). We checked it to what seemed a pleasant, clean and tidy hotel as indicated with my ratings. We were only there for 2 evenings, but unpacked our few belongings before venturing out into the town. We returned early evening to freshen up for the evening, only to be told there had been a mistake with our booking and that we would have to check out in the morning as they had double booked. They said they had booked us into a suitable hotel around the corner. As you can imagine this changed our so far pleasant experience. They had booked us into the other hotel on the 5th Dec it was now 31st Dec, so not only were we not informed early Dec, they didn't even tell us at time of checking in. I went to check out the other hotel and found it to be even better than this one. So name of hotel I strongly recommend is the Old City Boutique Hotel.... I returned and demanded that they check us in there immediately for the 2 nights and save us the hassle of having to get up early to check out and possibly then have to wait to check in etc, let alone waste time when we should be enjoying our trip. Give them their due they accommodated us immediately with our request.
Now in their defense. They said they didn't have our contact details as we had booked via hotels.com who in turn had used the Expedia database. I made the booking with Hotels .com so at the end of the day I see it as their duty to have informed me. But Expedia would of had my details, and hotel could have also asked for them to contact us. Plus for the hotel to have overlooked this minor detail when we checked in also seems crazy. It was alls well that ends well, but could have been very different. Make up you own mind. Gave one for hotel service, as what else could I give after not letting us know this information. But the way they handled the problem was first class, so I dare say they would normally be very good presuming this sort of thing doesn't happen every day. Bit like a double negative equals a positive I guess. You decide :-)