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Reviews of TRYP by Wyndham Ribeirao Preto

3.5 out of 5
TRYP by Wyndham Ribeirao Preto
Av. Dr. Jose Cesario Monteiro Da Silva, 150, Ribeirão Preto, SP

Reviews

9.0

Wonderful

Rating 10 - Excellent. 497 out of 784 reviews" "
Rating 8 - Good. 210 out of 784 reviews" "
Rating 6 - Okay. 43 out of 784 reviews" "
Rating 4 - Poor. 21 out of 784 reviews" "
Rating 2 - Terrible. 13 out of 784 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence

Stayed 2 nights in Sep 2023
Response from Ana Carolina R on 13 Dec 2023
Prezado Sr. Lawrence,Obrigada por nos avaliar!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Carlos, Ft Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has large rooms. Very clean. The staff is extremely friendly and helpful. Ribeirão Preto is somewhat remote. So this place is a gem. You can tell because a lot of business people stay there
Stayed 4 nights in Mar 2023
Response from Paula Rosário on 31 Mar 2023
Prezado Sr Carlos,Muito obrigada pela avaliação.É muito importante para nós.Aguardo seu retorno.Paula RosárioGerente de Hospedagem

10/10 Excellent

Claudio, Miami

Stayed 2 nights in Feb 2023
Response from Paula Rosário on 31 Mar 2023
Prezado Sr Claudio,Seja sempre bem vindo!Agradecemos a avaliação,Paula RobertaGerente de Hospedagem

10/10 Excellent

Danilo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, Room was spotless, Nice and cosy bed and really nice shower.
Stayed 1 night in May 2022
Response from Ana Carolina R on 16 May 2022
Dear Mr. Danilo, Thank you for your review! Best Regards, Ana Carolina Rocha General Manager

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente equipe
Confortável, limpo, equipe extremamente educada.
Stayed 1 night in Oct 2021
Response from Ana Carolina R on 13 Oct 2021
Prezada Sra. Juliana, Muito obrigada pelo seu feedback, será compartilhado com toda equipe! Volte sempre. Ana Carolina Rocha Gerente Geral

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice but everything is closed due to the pandemic. The pool and restaurant are closed but they offer free breakfast and room service which is nice. Portions are big (even for an American). The food is good.
Stayed 1 night in Apr 2021
Response from Ana Carolina R on 13 Apr 2021
Dear guest, Thank you very much for your reply. We are at your disposal. Regards, Ana Carolina Rocha General Manager

8/10 Good

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Alex, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, brand new, great breakfast, easy access to malls, shopping, and restaurants.
Stayed 1 night in Oct 2018

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Front desk staff in my opinion was non welcoming.
Stayed 1 night in Apr 2018
Response from Ana Carolina R. on 18 May 2018
Dear Guest, Thank you for your feedback. We are at your disposal. Best Regards, Ana Carolina Rocha General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel if the mattress is good.
Nice clean room. Delicious breakfast. There are good restaurants near the hotel. Only the mattress is uncomfortable to me.
good morning! We very much appreciate your comments regarding your stay at the Tryp by Wyndham Ribeirão Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sávio Bromberg Operations Manager Tryp by Wyndham Ribeirão Preto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Nice, clean, friendly, convenient
Response from General Manager on 14 Mar 2017
good morning! We very much appreciate your comments regarding your stay at the Tryp by Wyndham Ribeirão Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sávio Bromberg Operations Manager Tryp by Wyndham Ribeirão Preto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Nov 2016
boa tarde! Agradecemos pela ótima avaliação do hotel! Ficamos muito felizes por ter aproveitado sua estada e esperamos vê-lo em breve! Atenciosamente, Sávio Bromberg Gerente Operacional Tryp by Wyndham Ribeirão Preto

10/10 Excellent

KAATEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, nice, clean, friendly
New, clean, nice people, good restaurant!
Response from General Manager on 31 Oct 2016
Hello! We very much appreciate your comments regarding your stay at the Tryp by Wyndham Ribeirão Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sávio Bromberg Operations Manager Tryp by Wyndham Ribeirão Preto

10/10 Excellent

KAATEA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, good restaurant, nice people, good price, nice bed.
Response from General Manager on 31 Oct 2016
good morning! We very much appreciate your comments regarding your stay at the Tryp by Wyndham Ribeirão Preto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sávio Bromberg Operations Manager Tryp by Wyndham Ribeirão Preto

8/10 Good

Claudia Rejane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in um pouco demorado dessa vez, e ar condicionado necessitou de manutenção, atendimento foi rápido
Stayed 2 nights in Feb 2024

10/10 Excellent

CELIA ANAI

Stayed 2 nights in Feb 2024

10/10 Excellent

Fabio V

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável e café da manhã ótimo
Stayed 1 night in Feb 2024

10/10 Excellent

Gladstone

Stayed 1 night in Jan 2024
Response from Ana Carolina R on 29 Jan 2024
Prezada Sra. Gladstone,Muito obrigada pelo feedback.Volte sempre.Ana Carolina RochaGerente Geral

10/10 Excellent

Sergio Augusto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 em bem estar!
Excelente . A contento Ambiente agradável Restaurante com cardápio com qualidade com preços satisfatórios.
Stayed 3 nights in Jan 2024

10/10 Excellent

Fabiana

Stayed 1 night in Jan 2024
Response from Ana Carolina R on 25 Jan 2024
Prezada Sra. Fabiana,Agradecemos a preferência e feedback!Seja sempre bem-vinda.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Ana Carolina R on 25 Jan 2024
Prezada Sra. Rosemary,Muito obrigada pelo feedback.Volte sempre.Ana Carolina RochaGerente Geral

6/10 Okay

Gheisa

Stayed 1 night in Jan 2024
Response from Ana Carolina R on 25 Jan 2024
Prezada Sra. Gheisa,Obrigada por nos avaliar!Seja sempre bem-vinda.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito rápido, mas excelente estadia. Quero voltar.
Stayed 1 night in Jan 2024
Response from Ana Carolina R on 25 Jan 2024
Prezada Sra. Angelica,Agradecemos a preferência e avaliação!Continuaremos trabalhando em busca de melhorias contínuas.Volte sempre.Ana Carolina RochaGerente Geral

6/10 Okay

Gheisa

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Razoável
Atendente muito mal educada e grosseira
Stayed 1 night in Jan 2024
Response from Ana Carolina R on 19 Jan 2024
Prezada Sra. Gheisa,Imensas desculpas, nosso padrão é sempre o melhor atendimento.Reforçaremos os treinamentos e nossa cultura.Espero que possa voltar!Att,Ana Carolina RochaGerente Geral

4/10 Poor

Claudio

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
O Ar do quarto não estava funcionando
Stayed 1 night in Jan 2024
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. Claudio,Pedimos imensas desculpas pelo problema ocorrido.Faremos tudo para reverter essa situação.Ficamos à disposição.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jan 2024
Response from Ana Carolina R on 18 Jan 2024
Prezada Sra. Elizabeth,Obrigada por nos avaliar!Seja sempre bem-vinda.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Elizabeth

Stayed 3 nights in Jan 2024
Response from Ana Carolina R on 18 Jan 2024
Prezada Sra. Elizabeth,Obrigada por nos avaliar!Seja sempre bem-vinda.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

André

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parabéns
Hotel formidavel , pasaamos o reveilon com a família
Stayed 1 night in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. André,Agradecemos a preferência e avaliação!Ficamos muito felizes com seus elogios.Volte sempre.Ana Carolina RochaGerente Geral

4/10 Poor

Jarbas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Infeliz escolha
Atendimento precário, localização do quarto péssima, proximo as maquinas de ar condicionado, muito barulho. Não serviam no café da manhã, ovos fritos com gema mole.(1° hotel no mundo, que não faz esse serviço)
Stayed 1 night in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. Jarbas,Lamentamos muito por não ter tido uma boa experiência conforme nos propomos a oferecer.Esperamos que possa voltar.Atenciosamente,Ana Carolina RochaGerente Geral

10/10 Excellent

LUIZ CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente hotel, tudo novo, quarto espaçoso com uma bicicleta ergométrica para pedalar dentro dele. Banheiro muito espaçoso com excelente ducha, excelente café da manhã. Vale muito à pena.
Stayed 1 night in Jan 2024
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. Luiz Carlos,Agradecemos a preferência e feedback!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

8/10 Good

André

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel.. serviço questionável
Os travesseiros são muito velhos (os meus datavam de 2016!) e a capa de proteção deles extremamente desconfortável. Outro ponto muito desagradável: apesar de ter a placa de "não perturbe", o serviço de quarto ainda bate na sua porta para perguntar se não quer arrumação. Qual a função do "não perturbe" então? Adicionalmente, percebi que os funcionários da limpeza entraram no meu quarto mesmo com a placa durante toda a estadia. Relatei que o serviço de limpeza acessou meu quarto mesmo com a placa "não perturbe" e registrou um consumo de frigobar que não ocorreu.. reabasteceram o frigobar sem que houvesse consumo! Relatei ao funcionário no dia do ocorrido, mas não ligaram de volta e não falaram nada.. só resolvi na hora do check-out, quando a funcionária fez o devido estorno.
Stayed 2 nights in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. André,Agradecemos a preferência e avaliação!Continuaremos trabalhando em busca de melhorias contínuas.Nos desculpe pelas falhas, esperamos que possa voltar em breve!Ana Carolina RochaGerente Geral

10/10 Excellent

Bruna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezada Sra. Bruna,Muito obrigada pelo feedback.Volte sempre.Ana Carolina RochaGerente Geral

10/10 Excellent

João Dante Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. João Dante,Obrigada por nos avaliar!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bons serviços prestados!
Stayed 1 night in Dec 2023
Response from Ana Carolina R on 18 Jan 2024
Prezado Sr. Alexandre,Agradecemos a preferência e feedback!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Ranulpho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo
Excelente ambiente e ótimo café da manhã
Stayed 1 night in Dec 2023
Response from Paula Rosário on 28 Dec 2023
Prezado Sr Ranulpho,Muito obrigada pela avaliação positiva!Foi um prazer tê-lo conosco.Atenciosamente,Paula RosárioGerente de Hospedagem

6/10 Okay

Cristiano

Disliked: Staff & service, property conditions & facilities, room comfort
Horrivel, Ar condicionado com problema sem solução
tivemos problemas com ar condicionado que eatava vazando agua do teto e nao conseguimos utilizar o Ar. Informamos na recepção do hotel porwm nao tivemos retorno. Experiência bem ruim.para uma primeira estadia no hotel. Nao recomendo!!
Stayed 1 night in Dec 2023
Response from Paula Rosário on 26 Dec 2023
Prezado Sr Cristiano,Pedimos desculpas pelo ocorrido!Tenha certeza de que estamos tomando as medidas apropriadas para resolver o problema e evitar ocorrências futuras. Aqui nos Hotéis TRYP, nos esforçamos continuamente para atender melhorar e oferecer o melhor serviço. Agradecemos o tempo que você dedicou para compartilhar suas preocupações e esperamos que você nos dê a oportunidade de atendê-lo melhor no futuro. Aceite por gentileza uma diária cortesia, para uma melhor hospedagem.Aguardo retorno e permaneço a disposição,Paula RosárioGerente de Hospedagem

10/10 Excellent

Roseli A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paula Rosário on 26 Dec 2023
Prezada Sra Roseli,Agradecemos o feedback positivo.Seja sempre bem vindo.Paula RosárioGerente de Hospedagem

10/10 Excellent

Carlos Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Paula Rosário on 26 Dec 2023
Prezado Sr Carlos,Agradecemos o feedback positivo.Seja sempre bem vindo.Paula RosárioGerente de Hospedagem

10/10 Excellent

Emilene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Paula Rosário on 26 Dec 2023
Prezada Sra Emilene,Agradecemos o feedback positivo.Seja sempre bem vinda!Paula RosárioGerente de Hospedagem

10/10 Excellent

Hedio Fabiano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Paula Rosário on 26 Dec 2023
Prezado Sr Hedio,Agradecemos o feedback positivo.Seja sempre bem vindo.Paula RosárioGerente de Hospedagem

8/10 Good

Sonia A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ana Carolina R on 13 Dec 2023
Prezada Sra. Sonia,Obrigada por nos avaliar!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Vanessa Cristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel maravilhoso
Hotel maravilhoso. Cama super confortável. Banheiro muito bom, chuveiro com excelente queda de água. Café da manhã simplesmente maravilhoso.
Stayed 2 nights in Dec 2023
Response from Ana Carolina R on 13 Dec 2023
Prezada Sra. Vanessa,Agradecemos a preferência e avaliação!Ficamos muito felizes com seus elogios.Volte sempre.Ana Carolina RochaGerente Geral

4/10 Poor

Jarbas

Liked: Cleanliness
Disliked: Staff & service, room comfort
Péssima noite
Efetuamos o check-in as 21:00hs, após uma longa viagem. Queríamos tomar um banho, dormir para descansar e repor as energias, sendo que pela manhã seguiríamos viagem. Infelizmente nos colocaram em quarto no segundo andar acima de todos os compressores (ar condicionado) do hotel. Não conseguimos descansar muito menos dormir.
Stayed 1 night in Dec 2023
Response from Ana Carolina R on 13 Dec 2023
Prezado Sr. Jarbas,Pedimos imensas desculpas, nosso dever é com certeza oferecer uma boa noite de sono aos nossos hóspedes.vamos averiguar a situação.Esperamos que possam retornar e breve!Ficamos à disposição.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

ana maria

Stayed 1 night in Dec 2023
Response from Ana Carolina R on 13 Dec 2023
Prezada Sra. Ana Maria,Agradecemos imensamente sua avaliação.Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Válter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Ana Carolina R on 13 Dec 2023
Prezado Sr. Valter,Agradecemos imensamente sua avaliação.Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sempre me hospedo nesse hotel. Ótimo atendimento, quartos muito bons.
Stayed 10 nights in Nov 2023
Response from Ana Carolina R on 13 Dec 2023
Prezada Sra. Elizabeth,Agradecemos a preferência e feedback!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Cristina Borges Kawaguici

Stayed 2 nights in Nov 2023
Response from Ana Carolina R on 13 Dec 2023
Prezada Sra. Cristina,Muito obrigada pelo feedback!Volte sempre.Ana Carolina RochaGerente Geral

10/10 Excellent

Walter Sérgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ana Carolina R on 13 Dec 2023
Prezado Sr. Walter,Obrigada por nos avaliar!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo custo benefício
Stayed 1 night in Nov 2023
Response from Ana Carolina R on 13 Dec 2023
Prezado Sr. Jorge,Agradecemos a preferência e feedback!Seja sempre bem-vindo.Att,Ana Carolina RochaGerente Geral