2/5 Poor
Jeanine
Travelled with family, Travelled with family and small children, Travelled with group
28 Aug 2021
Disliked: Cleanliness, amenities
This hotel is in a beautiful location and the views from virtually every point in the hotel are beautiful.
The mattress in our room was superb. Check-in was a friendly but lengthy affair.
Maria in the main restaurant was so gracious and hospitable. Konstantin in the sales department pre-arrival was very helpful and kind.
The not so good:
Our air conditioner did not work. We had 2 visits from maintenance, one that got it slowly blowing, but it never actually got cool in the room. As a result, we found ourselves drinking much more water and requested an extra bottle but were told no, one liter per room was the standard and we would just need to deal. Two days of negotiations before we were able to get a 2nd bottle of water on the condition we didn't drink any of the sodas in the "mini bar".
The mosquitoes were intense and there was a roach in the bathroom the length of my hand.
Haphazardly applied covid protocols. Guests asked to wear gloves at the buffet, but there were only 3 hand sanitizer stations. Masks were frequently worn below the nose by team members and guests alike and there were no attempts to limit capacity or maintain distance in the restaurant, which was enclosed. Oddly, they did enforce a 2m minimum distance at the beach, which meant there were not enough lounge chairs for most guests to enjoy.
Pre-departure Covid testing at the hotel was easy to schedule but failed to take any distancing measures or sanitize between tests.
Finally: NOT allergy safe at all.
Stayed 7 nights in Aug 2021