Search Hotels Near Renoma Department Store, Wroclaw

"I am deeply disappointed with my stay at the Radisson Blu Wroclaw. For a 5-star property, the experience was sub-standard, and I will not be returning. ​Upon arrival, I was assigned an unrequested accessible room. When I questioned this, the front desk staff were dismissive, offering a "take it or leave it" attitude because the hotel was full. This set a very poor tone. The room itself suffered from obvious maintenance and quality control failures: the shower rail was loose and repeatedly fell off, the number '8' on the safe was broken (making it completely untrustworthy), and it lacked standard 5-star amenities like a shaving mirror. ​I chose not to raise these issues on-site because the initial check-in process was so laborious and unwelcoming. I had no desire to waste my personal time highlighting their deficiencies, nor did I want the intrusion of maintenance staff in my room to fix things that should have been checked before my arrival. ​Both check-in and check-out were tedious and slow. The entire experience left such a bad taste that I actively avoided using any hotel facilities. I didn't spend a penny in the hotel, choosing instead to get up and leave first thing every morning to spend my time and money in Wrocław. A 5-star hotel should not rely on its guests to act as maintenance inspectors. Far from a luxury experience."

"The hotel is in a prime location within walking distance to shops, grocery stores, the Old Town, and train station. We had arrived to the hotel 3 hours before check in time after 17 plus hours of flying with our toddler & without hesitation the staff contacted housekeeping if a room was clean & we were checked in instantly. We are extremely grateful for this & I know some hotels don’t offer this, even if rooms are available."

"Excellent stay as always. Very friendly and attentive staff and nice facilities."

"Generally OK, many thanks!!"

"Amazing"

"Nice property. We had a big room with a nice view of the Opera house. We opened the windows and could hear the performers rehearsing."

"Great location Clean basic room (pan stains due to a on going overflow problem,staff friendly and professional and very helpful big shout out to front desk staff (Thanks for the help with mobile phone problems).Would I stay again 100%."

"Great as always "

"A good hotel."