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Reviews of Nugget Casino Resort

4 out of 5
Nugget Casino Resort
1100 Nugget Ave, Sparks, NV

Reviews

7.8

Good

Rating 10 - Excellent. 1780 out of 4227 reviews" "
Rating 8 - Good. 1039 out of 4227 reviews" "
Rating 6 - Okay. 619 out of 4227 reviews" "
Rating 4 - Poor. 385 out of 4227 reviews" "
Rating 2 - Terrible. 404 out of 4227 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Mark

Liked: Cleanliness, staff & service
It a a bit noisy in my room 2406 Casino Tower
Stayed 1 night in May 2024

4/10 Poor

Maria, Dublin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The room they provided for me it was close to the highways with close windows too much noise from the highway and their industrial equipment.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nugget is always a great place to stay when in Reno, friendly staff, clean, nice rooms, indoor pool and gym.
Stayed 1 night in May 2024
Response from Phillip Stuchlik on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Troy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Grant

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Security is no where to be found on the exterior. Had multiple persons loitering in parking lot and near entrance doors soliciting drugs. Building needs serious renovations. Do not recommend staying here with children.
Stayed 6 nights in Apr 2024
Response from Phillip Stuchlik on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Amy

I stay here often. Was disappointed when I tried to watch FOX news. It was the only channel on the television that had no audio. What kind of censorship is that?
Stayed 1 night in Apr 2024
Response from Stacy on 1 May 2024
Thank you for feedback Amy. We appreciate you bringing this situation to our attention as we did not know that this particular channel does not have audio. I have sent this concern to both Housekeeping and Engineering to investigate.

4/10 Poor

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities
No cold water for showers , water was bowling hot all the time .
Stayed 2 nights in Apr 2024
Response from Stacy on 1 May 2024
Thank you for the feedback Greg. I am very sorry to hear that you had challenges with the water during your stay. I can assure you this comment has been passed along to our Engineering department for immediate follow up.

10/10 Excellent

ARNULFO

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Nugget. My check in process was fast and easy, staff was really nice and friendly. Room was clean. Stayed at the 24 floor view was awesome. I would go back any time!!
Stayed 1 night in Apr 2024
Response from Stacy on 1 May 2024
Thank you Arnulfo for the rating and feedback. It is our ongoing goal for each of our guests to have a memorable stay and we are pleased to hear that you enjoyed yours. We do hope to welcome you back in the future.

8/10 Good

William Garry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 2 May 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Didn't have to go through the cadino.
Stayed 1 night in Apr 2024
Response from Stacy on 1 May 2024
Thank you Donna for the feedback and for staying here at the Nugget. We appreciate your business and hope that should your travels bring you back through the area you will stay with us again.

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy on 30 Apr 2024
Thank you for staying at the Nugget Raul. It appears you had a pleasant stay. We hope to welcome you back should your travels find you back in our area.

6/10 Okay

Eric

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Expectations typically aren’t super high when staying at any casino hotel in Reno, however our room had the most terrible odor! There’s no fan for the bathroom and the windows have condensation each time you shower, so I’m assuming that’s what causes the terrible, moldy smell in the room. The shower took a LOOOOOOOONG time for the water to warm up and the toilet was temperamental. Overall, we only stayed there out of necessity for a sports tournament and would have not chosen to stay there otherwise.
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a nice hotel, could use a couple more restaurants, lighting is in my opinion “to dark” to see around the casino floor, also didn’t realize I had to call house keeping to clean the room every….. but again over all we had a nice pleasant stay…. Our mistake was not signing up for the rewards program…..
Stayed 3 nights in Apr 2024
Response from Phillip Stuchlik on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities
Me gusta
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Ria

Disliked: Cleanliness, staff & service, property conditions & facilities
Extremely poor customer service, Bad condition of the rooms/property! During checkout when my husband tried to ask the manager about the fees and raised concern about the issue in the rooms, the front desk manager ignored him and with an attitude just simply "said ok!", called another staff, kinda step back and started yelling at my husband and embarrassed him in front of other guests. As a former hotel employee and worked for customer service. I was trained to always treat guest/clients with gratitude and make sure to assists guest concerns, provide quality service and do extra mile if necessary in order for the guest/client to experience a satisfactory stay and come back. However with the conditions of the rooms mostly our bad experience with the front desk manager, we will definitely not coming back and advise our friends not to book with Nugget. This booking actually is just an extended stay from our previous 2 nights group booking with another 3rd party for a Big Event in Reno. Regarding the condition of the rooms. We have photos available for proof. -*toilet is disgusting, looks like it was never cleaned for a month and not flushing properly and cracked in the toilet seat *the bathroom floor is dirty, it was not even washed/mopped, some debris on the floor *shower is not draining properly *my next door friend said her bathroom toilet got overflowed too *no exhaust fan in the bathroom *no robes *bed is sagging and not leveled, pillows are worn
Stayed 1 night in Apr 2024
Response from Stacy on 29 Apr 2024
Thank you for the feedback. From the notes on the reservation, Security was notified. Housekeeping is aware of the cleanliness issues you have brought to our attention.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 30 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Cesar

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

aileen

Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If only there was a spa or a nail salon inside to give myself and my group of friends something to do other then gamble, drink and eat
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable stay. Room was very nice and clean. Staff was nice.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Julio, San Pablo

Travelled with family
Liked: Staff & service
The cold water does not work well and the facilities need to be improved.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacy on 29 Apr 2024
Thank you for the rating John. We certainly hope you enjoyed your stay.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nugget is a Great hotel to stay.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Chadwick, Mountain House

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It was really loud outside at 3 o’clock in the morning. Not sure if it was the train or dump trucks early in the morning!
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. People at the front counter were super nice. The room was much nicer than what I was expecting. Very clean and a really great view.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Nora

Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall we enjoyed our stay at the Nugget. It could be updated but the pool and gym were nice. The staff was great.
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 28 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mary, Winnemucca

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Stacy on 27 Apr 2024
Thank you Mary for the rating. It appears your expectation of the Nugget was not favorable during this stay. Should you wish to share more about your stay we would be interested in speaking with you.

6/10 Okay

Denver

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy on 27 Apr 2024
Thank you Denver for the rating. We certainly hope that you enjoyed your stay. Look forward to having you back in the future.

8/10 Good

Estephania

Nice had fun
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 26 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ofa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always always great to stay at Nugget
Stayed 1 night in Apr 2024
Response from Stacy on 24 Apr 2024
Thank you for the feedback Ofa, it sounds like you had a memorable stay. We look forward to welcoming you back on your next stay.

8/10 Good

Wade LeRoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week! Hotel service was great!
Stayed 7 nights in Apr 2024
Response from Stacy on 24 Apr 2024
Thank you for the feedback Wade. We are pleased to hear that you had an enjoyable stay. Looking forward to having you back in the future.

10/10 Excellent

Bridgette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had the best time. The hotel was clean and beautiful, restaurants were great and the pool was so much fun. Can’t wait to go back.
Response from Stacy on 24 Apr 2024
Thank you for the feedback Bridgette, always great to hear when a guest has a memorable stay. Looking forward to welcoming you back when you are in the area again.

8/10 Good

Claudia, San Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacy on 24 Apr 2024
Thank you for the feedback Claudia. We hope to welcome you back to the Nugget Casino Resort the next time you are in the area.

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was good
Stayed 1 night in Mar 2024
Response from Phillip Stuchlik on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Adam and Aubree

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rude front of house staff, room wreaked of marijuana, there were dead bugs in the bathroom, air conditioner did not work, wi-fi did not work, dirty sheets on beds. Will never stay here again.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 22 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

4/10 Poor

Mayela

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 23 Apr 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Isaac

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 21 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mark

Business traveller
Liked: Amenities
Room next to me was smoking weed and filled my room up with the smell. The phones to the front desk did not work so I had to go to them. They did put me in a new room. However, I woke up with a headache from the weed smell. They were supposed to be none smoking rooms. The TV in the other room never worked even after asking the front desk to have it fixed. Stayed there many times. This one’s the worst so far.
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback and will be addressing your concerns!

10/10 Excellent

David

Travelled with family
Liked: Amenities
Happy to be here, room is big and clean. View is great from the 16th floor
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 19 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Sharilyn

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacy on 20 Apr 2024
We are sorry to see that you were unhappy with your stay. Should you choose to share details about your experience, please call the Hotel directly. It is our ongoing goal for each of our guests to have a memorable stay, we do apologize that we did not meet this expectation.

4/10 Poor

edwin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stacy on 20 Apr 2024
Thank you for the feedback Edwin, should you wish to share details of your stay, please call the Hotel directly. We do apologize if we were unable to meet your expectations during your stay.

8/10 Good

Robert, Marysville

Liked: Cleanliness, staff & service, amenities
The most important to me: pool, exercise facility. Thank you.
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Diane

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Mark

Business traveller
Liked: Amenities
This was the worst week I’ve had there
Stayed 3 nights in Apr 2024
Response from Stacy on 22 Apr 2024
We are very sorry to hear that you were not satisfied with your recent visits. I would be happy to discuss with you if you could send your email address or phone number. It is our ongoing goal for guests to have a memorable stay and we are sorry to hear that we fell short of that expectation.

10/10 Excellent

Taha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Apr 2024
Response from Phillip Stuchlik on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Emily for the feedback and for staying with us. We appreciate your business as we know you have plenty of options when visiting the area. Looking forward to welcoming you back in the future.

8/10 Good

Kraig

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 4 nights in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Kraig for the feedback. We appreciate that you find value in our rates and look forward to welcoming you back should you visit the area in the future.

8/10 Good

Vickie

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stacy on 17 Apr 2024
Thank you Vickie for your feedback. We appreciate your business and look forward to greeting you again in the future.

8/10 Good

Gerardo, Roseville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Stacy on 18 Apr 2024
Thank you Gerardo for staying with us and for your feedback. We look forward to welcoming you back for a future stay.