Real Monasterio de la Santisima Trinidad

The apartment itself was great, very neat and clean and modern which we liked. The area is great as well. We stayed for 2 weeks and have to say we expected higher level of service. There was no cleaning half way through which was suprising and we had issues with toaster that did not work and missing a duvet and that took 3 days to sort out with contact daily. Lastly, they wrote us 48hour before arrival which was great to sort out deposit and taxi pick up at airport but they did not bother sending us the check in information with codes etc so we had to call them when thentaci dropped us as there is no reception. So overall we were not impressed with the service but apartment facilities were great.

We only stayed one night during the World Cup so it was an experience never to be forgotten. The unit was good for our intended need. My biggest complaint was the A/C, it did NOT work or blow cold and during this heat wave, we needed it. The bathroom sink was a slow drain and the shower door wouldn’t close all the way. Except the A/C, everything else was minor. We did not report it as we were only there for the night. Otherwise, great location, easy access to restaurants and tourist attractions. Staff was friendly and met us at the unit to explain everything.