Ray Point Holidays from £1,169

Hotel room was outdated, room was not cleaned properly. Mold all over ac vents and shower. Walls were dirty and stained.

I would say we normally stay in the Marriotts, so we take a chance on this place. Yesterday morning ordered room service the lady was pretty rude, seemed frustrated the whole time. We wanted order smoothies also and asked her what’s in the smoothie. She said I have no way of knowing what’s in the smoothie. When we first got here, we asked for additional bedding and they never came, ended up calling back a couple hours later, and finally it did come. Let’s see, overall it’s pretty clean, but not really impressed enough to say I’d want to stay here again. Wanted to get some sodas and a snack for the kids and they do not have any sort of store inside to buy from, which I thought was pretty interesting and disappointing considering I think every Marriott that I’ve stayed in has some sort of small store to buy snacks from. So overall, not terrible, but we’ll see in the future if we come back to this place again. The valet is extremely slow. Probably an average of 30 minutes to get your car, they moved my seat, changed all the vents in my car, changed the air conditioning settings. You’re paying $59 a night. I expect premium service for that. Price on the menu in the room for room service was not the same thing that I was billed.

I was on the top floor, the last room in the hallway. The AC vent was right over the bed and exceedingly loud. Consequently, I got hardly any sleep because of how frequently it cycled on. I couldn't turn it up to a higher temperature because otherwise it would have been too warm. Another thing that was annoying was the fact that I could hear the water pipes constantly running overhead. It was as if there was always a hotel guest taking a shower all night. Obviously that's going to happen in a hotel, but why did all the pipes have to go across that one bedroom ceiling?That's what it sounded like, anyway.