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"As a long-time Hilton Honors member who has stayed exclusively within Hilton brands since childhood, I found the overall experience to be significantly below expected standards of hospitality, professionalism, and brand conduct. There appeared to be a lack of effective managerial oversight on-site. The general manager was frequently observed in close informal association with staff, with no visible intervention or correction of inappropriate conduct. The overall environment suggested a normalization of unprofessional behavior rather than active enforcement of hospitality standards. In multiple instances, staff behavior toward guests appeared dismissive, and at times crossed into conduct that could reasonably be perceived as bullying or mocking. Guests were at times informed that they should clean or maintain their rooms beyond standard expectations for hotel stays, which is not consistent with full-service hotel operations. Taken together, these issues reflect a broader breakdown in service delivery, staff training, and adherence to brand standards. The experience did not align with the expectations associated with Hilton Honors membership or Hilton-branded properties. A front desk staff member directly addressed the child in a disrespectful manner and referred to her as a “liar” in relation to a minor issue involving a paper plate. Regardless of the context, this interaction was inappropriate and not aligned with acceptable standards of guest relations and its re: a minor."

"When I arrived I was greeted by a friendly staff member. The room was exceptionally clean and comfy. I give this hotel high marks"

"no coffee in rooms . door locks faulty . TV;s had 2 remotes and getting connected to cable was a challenge "

"We have stayed at this hotel many times. It is very clean, the staff is amazing, and they offer a wide variety of items for breakfast. I would highly recommend staying here."

"Bathroom dirty, shower curtains had a blood stain. The smoke detector was covered in plastic"

"convenient location"

"Front desk was so friendly upon check in, the room was clean and the AC was so cold! We enjoyed the arcade as we roamed the hallways and the pool was perfect. My only complaint was the smell in the elevator…off-putting at 6 in the morning. "

"The room was not clean, did not smell great, and the furniture was pretty beat up. Pictures on walls were askew, not all the lights worked, fan in the bathroom never stopped running, and the TV cut out intermittently. Room keys took many tries for entry. On the plus side, check in was easy and the staff was pleasent. Breakfast looked adequate but we did not partake."

"Not very good."