Rapolano Terme Holidays from £396

Fantastic stay, thank you for the upgrade, spacious, cool rooms. Great location, walk to the station and across the road is a convenience store and great restaurants and gelato in the same street

Brilliant location, no more than 15-20 maximum minutes to walk to all the main sites. The staff worked hard and were very friendly and helpful.

LOVE this hotel! Perfect location, amazing breakfast, fantastic staff, beautiful rooms, excellent bathrooms. Made our Florence trip amazing highlight of our time in Italy!

We booked 3 nights at the hotel and found the location to be excellent. Within a 15 minute walk to all the major attractions. What we were disappointed in was the staff and accommodations. I asked for directions to the nearest bank ATM and you have thought I was asking for national security codes. We went to the rooftop bar twice in one evening and were told that the outdoor seating had been reserved, for 4 hours at a time. There several other couples that had been told the same thing. We proceeded to dine outdoor across the canal and could see the roof top bar from where we were sitting. We observed the tables not being used for at least 1.5 hours during that 4 hour block. When we back to the hotel after dinner and proceeded to the roof top bar again. We were told the same thing and spoke with 2 other couples that had been told the same thing. When I went to the front desk to inquire about this, the front desk staff couldn’t believe that was going on. I was assured they would follow up with me once they determined what was going on. I never heard from anyone after that. Next morning at breakfast one of the other couples from the bar the night before advised that they had witnessed money being exchanged between the employees and the individuals the seating was reserved for. Very disappointing that we paid for amenities we never were able to enjoy.