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Reviews of Econo Lodge Black Hills

2 out of 5
Econo Lodge Black Hills
625 E Disk Dr, Rapid City, SD

Reviews

5.6
Rating 10 - Excellent. 137 out of 1004 reviews" "
Rating 8 - Good. 229 out of 1004 reviews" "
Rating 6 - Okay. 181 out of 1004 reviews" "
Rating 4 - Poor. 207 out of 1004 reviews" "
Rating 2 - Terrible. 250 out of 1004 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Gina

Travelled with pets
Liked: Cleanliness
Disliked: Property conditions & facilities
Good: the room was fairly clean and a decent size. Bad: firstly the room was quite dark, not much lighting. There wasn’t many options for breakfast, on the first morning there were no bread and the waffle machine did not have the correct top to pour it out. So I only opted for coffee (though no sugar). Finally when I returned from a long day (approximately 6pm) my key card was not working. No one was at reception. I called the phone that’s there (three times) but no one answered. I waited 15minutes for someone to finally come.
Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Disliked: Cleanliness, staff & service
After the checkin guy had to go try to find a room that was ready. He put me in a queen room (I paid for a king) When I got to the room it was clearly dirty. There was a dirty a tip laying at the base of the bed and there was a wrapper on the bathroom counter so clearly the room was not cleaned.
Stayed 1 night in Apr 2024

2/10 Terrible

Tessa

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend you stay clear of this hotel! I had booked 3 rooms for the night. In one of the rooms the lights would not work. In another, the lights were on when we walked in and room was still dirty. The other room had a hole in the door that looked to be from a big knife getting stabbed into it, no towels, and garbage still in the garbage cans (feminine products). The hotel pictures online showed clean rooms with a great pool. The pool was closed due to maintenance issues and nowhere did it state the pool was out of order when booking online. There were people just sitting out in the hallways and made you feel not safe. Choose a different hotel!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Andres

Stayed 1 night in Apr 2024

2/10 Terrible

james

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I liked the fact that there was a hundred dollar deposit that they didn't mention in the ad or the fact that the pool wasnt working with they didn't divolge until after I booked and paid for in advance and still haven't got my money back for so not a great experience sorry
Stayed 1 night in Mar 2024

6/10 Okay

travis

Disliked: Property conditions & facilities
Mattresss both had nasty stains on them. Outside door would not latch, had to use deadbolt to keep door shut. Walls are paper thin people were slamming door and kids were running up and down the halls. Other guest were using **a lot** of marijuana. Overall property felt unsafe, but I was super cheap.
Stayed 2 nights in Mar 2024

2/10 Terrible

shakia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door didn't lock also there was a hole you can see through on my door. Blood on the bed and stains on box springs. Dirty towels was left in room and other people's clothes
Stayed 2 nights in Mar 2024

2/10 Terrible

Ben

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was very dirty. The shower would hardly work. The other guest above were very noisy. Plug-ins didnt all work.
Stayed 1 night in Mar 2024

10/10 Excellent

Alejandra

Stayed 1 night in Feb 2024

8/10 Good

Rickey

Business traveller
Liked: Cleanliness, staff & service
The staff was great.Property is run down
Stayed 1 night in Feb 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an older motel in good condition
Stayed 1 night in Jan 2024

2/10 Terrible

Terri

Stayed 1 night in Jan 2024

8/10 Good

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is aging needs more maintenance if this was done could definitely have some excellent ratings
Stayed 2 nights in Jan 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I bothered the ladies at the desk so much I felt bad. But they helped me with everything I needed they were amazing!
Stayed 1 night in Jan 2024

10/10 Excellent

Jolenta

Stayed 7 nights in Jan 2024

8/10 Good

TERRY

Stayed 3 nights in Jan 2024

10/10 Excellent

Spencer

Stayed 1 night in Jan 2024

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Laverle, Chadron

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very nice. & when i went to my room. It was trashed.it was never cleaned. The guy that was supposed to clean rooms didn't from the previous people. The young. Man was very nice & handle the situation very professionally. Room on 3rd floorwas recently remodeled & was good. 1 & 2 floor trashed.
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel
This hotel apparently has a no maintenance policy. Heater in our room didn’t work, there were clumps of hair throughout the room, fridge didn’t work, hot tub didn’t work and slide is “out of order”. Also if you want a contact high just ride the elevator to the 3rd floor. The “private office” right by the elevator should do the trick.
Stayed 1 night in Dec 2023

10/10 Excellent

Kenny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Besides the 250 deposit ... the desk clerk Kacie was a huge help ... need more people like her
Stayed 2 nights in Dec 2023

6/10 Okay

Natasha

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place seemed sketchy, bathtub looked dirty, and under the bathroom sink there was used toliet paper
Stayed 1 night in Dec 2023

8/10 Good

LuAnne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Dec 2023

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is currently under new management and you can see the upgrades they are making. Staff is very friendly and helpful. Breakfast was decent. Quick easy check in and check out process. Very Clean.
Stayed 1 night in Dec 2023

2/10 Terrible

April

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We looked at our room and we left. They had hangers holding the dresser upright so the drawers didn’t open. It didn’t work, because the drawers kept sliding out. The bed had seen better days. The entire property smelled like an ashtray, the pool was small and looked disgusting. We walked across the parking lot to the holiday inn express and got a room over there.
Stayed 1 night in Dec 2023

8/10 Good

Y

Travelled with family and small children, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice room but the floor was dirty and the slide was out of order
Stayed 1 night in Dec 2023

4/10 Poor

Josiah

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No toilet paper in the room when arrived, hair dryer broken, pool slide broken. Room was cheap so I got what I paid for I guess.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great.
Stayed 2 nights in Nov 2023

2/10 Terrible

Cristy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Not worth the money or stress
Made the reservation for 2 suites a week in advance and even called 2 days before our reserved stay to confirm the booking and asked if tyere were any other fees or details I should know. Was told the reservation was confirmed and that was it. The day we checked in, was told there is $150.00 deposit required for each room! That was not any where on this web site and I was not told when I called 2 days before. I was also told that no pets were allowed at all. Fine. The front desk clerk then told us the list of rules. Absolutely no smoking of any kind in any of the rooms or inside the facility, doing do would forfeit the deposit. Any thing taken from the room would automatically forfeit the deposit. If the room was left with an excess amount of trash, destroyed or any type of excessive mess, the deposit would be forfeited. I agreed and stated that none of those would be qn issue for my family. We entered through the door closest to one of the rooms, both of which being on the 2nd floor. As we made our way up the stairs, the smell of Marijuana was unmistakable. By the time we made it to the door of our room, thats all we could smell. Even into the room it was extremely strong. The one suite had more a few issues. The handle for the shower was so loose it was almost impossible to adjust the temperature for the water. The light over the microwave did not work at all. One lamp was missing the knob to turn it on and off. Many more issues with the room. Will never stay here again
Stayed 1 night in Oct 2023

6/10 Okay

Amanda

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
👎👎👎
This was a very horrible experience as soon as you walk into that hotel. It's not like marijuana all the way through. The hallways were filthy. We went into our room and only 2 of the lights in the Room we're working. We looked around for about 4 minutes and we left.
Stayed 1 night in Oct 2023

4/10 Poor

Nadine

Travelled with family
Stayed 1 night in Oct 2023

2/10 Terrible

Arlene White

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They have dirty rooms, bed bugs, badly maintained rooms
Stayed 1 night in Oct 2023

2/10 Terrible

Nadine

Stayed 3 nights in Oct 2023

2/10 Terrible

Terry

Stayed 1 night in Oct 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities
The hotel showed signs of usage over the years. However, it was kept clean. The desk staff was accommodating. The hotel was in a good location for dining and shopping options while being less cost than the more luxury based hotels. It was a comfortable stay for a night. Continental breakfast was very basic, but again the hotel was close to dining options. Parking was plentiful.
Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Thank you for the feedback, this will for surely help us improve the property and we are working hard to keep the place up to date and modern.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
C minus
There were a lot of things out of order due to lack of maintenance. Got locked out our room due to faulty lock. Staff was helpful getting us back in. Room was not very clean. Still haven’t seen my bill for our stay. Hope to receive it soon to see if it is correct as the person ahead of me in line had been over charged
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Oct 2023
Apologies for not meeting your expectation on your recent stay and we thank you for your feedback as it will really help us improve the property.

6/10 Okay

Kevin, Perry

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The beds weren’t very comfortable and definitely needs cleaning on the air conditioner.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Tractor-Trailer parking! Last minute reservation acceptance was a huge plus.
Stayed 2 nights in Sep 2023

10/10 Excellent

Iris, Williston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guys working the desk were awesome.
Stayed 1 night in Sep 2023

6/10 Okay

Latonna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
it's okay
Pictures on walls were broke, and no hot water.
Stayed 1 night in Sep 2023

4/10 Poor

Cherry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, out dated, broken or missing items, breakfast was a joke. Ran out of food and said there was no more. Went to check out and lady behind the desk put up a helping other customers sign and then I saw her sitting outside the front door smoking. Very unprofessional and uncaring. Plus my husband's wallet went missing.
Stayed 1 night in Sep 2023

2/10 Terrible

Leslie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Don’t book this place unless you are desperate. There was questionable things on the walls, clearly the locks had been broken off and replaced for whatever issue, a plastic shopping bag was over something in the ceiling, you could see through the door into the hallway and we booked a dog friendly room and when we arrived the front desk said no dogs allowed. We had to take my phone in to show them the site showing it says dog friendly and he demanded $25 cash for dog deposit or else we couldn’t stay. First no dogs now they have a room if we pay cash? Sounds fishy.
Stayed 1 night in Sep 2023

4/10 Poor

Ashley, COLUMBIA

Stayed 1 night in Sep 2023

2/10 Terrible

Kshitiz

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They didn’t honor our reservations!
Stayed 2 nights in Sep 2023

2/10 Terrible

LeDen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
paid for more expensive room got there and was told none available got put in less expensive room wouldn't refund the difference pool and hot tub "broken" very poor breakfast I expect to be refunded the difference in price about 75 dollars LeDen Pingel 712 229 0239 a response is expected !!!!!!!!!!!!
Stayed 3 nights in Aug 2023

2/10 Terrible

Robert

Hot tub inop. Garbage cans at entrance overflowing
Stayed 1 night in Sep 2023