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Reviews of Best Western Butner Creedmoor Inn

2.5 out of 5
Best Western Butner Creedmoor Inn
2578 W Lyon Station Road, Creedmoor, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 128 out of 284 reviews" "
Rating 8 - Good. 86 out of 284 reviews" "
Rating 6 - Okay. 31 out of 284 reviews" "
Rating 4 - Poor. 27 out of 284 reviews" "
Rating 2 - Terrible. 12 out of 284 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Staff is wonderful and thoughtful.
Stayed 3 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The interior was nice and everything was clean
Stayed 1 night in Apr 2024

10/10 Excellent

Kodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and amazing guy at the front was very understanding in helpful 100-10 recommend this place if you travel to stem or Durham very quiet and the beds are so comfy. THEY ALSO HAVE ROOMS WITH SMART TVS IF YOU DONT WANT AN OLD TV SETUP!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Madeline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reminds me of what hotels used to be like, when they actually cared about whether you had a nice stay. Staff went absolutely above and beyond to accommodate last-minute needs, were kind and supremely helpful, and generally just a joy to work with. Truly, the lost art of hospitality is on full display here. This was my third year in a row staying here for an event, and I plan to continue!
Stayed 2 nights in Mar 2024

8/10 Good

Graham, Salina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation looks great!
Stayed 2 nights in Mar 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Aprile

Travelled with partner
Liked: Cleanliness, staff & service
Quiet and convenient for our purposes. Didn't interact much with anyone. Highly recommend better lighting in the bathroom and vanity area. Was more like a nightlight than anything you could actually see by
Stayed 1 night in Mar 2024

8/10 Good

Caren

Stayed 2 nights in Mar 2024

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and polite check in
Stayed 1 night in Mar 2024

4/10 Poor

Larry

Disliked: Staff & service
No public restrooms at eating area based on the hotel attendant at front desk, the door was locked and she stated it wasn't for use.
Stayed 1 night in Feb 2024
Response from Sam on 12 Feb 2024
Dear Larry,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

4/10 Poor

Alora

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable but needs an upgrade
Has potential to be a nicer hotel if more work was put into it. For example, the exercise room - the TV didn't work, the exercise bike seat was broken, and the exercise bike itself couldn't change speed/levels. There was no herbal tea available (e.g., chamomile), which I've usually found in all other hotels at night. The walls were pretty thin, could definitely hear my neighbor. Otherwise, the room and general spaces were comfortable and clean, and the staff helpful. Just needs a little work.
Stayed 2 nights in Jan 2024
Response from Sam on 21 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam S.General ManagerBest Western Butner Creedmoor Inn

4/10 Poor

Larry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over priced Hotel
This hotel is overpriced. The room wasn't bad,but the beds were terrible. dececntly cleaned rooms public bathrooms was locked and dirty we had to ask for key. was supposed to have a free breakfast but it was frozen waffles and sausage One of the workers not nice. I will not go bakce
Stayed 2 nights in Dec 2023
Response from sam on 14 Dec 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam S.General ManagerBest Western Butner Creedmoor Inn

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Only complaint is the shower - it’s even with the floor and the weird shower head made floor outside shower wet and slippery. Also loved that we got fresh towels on our second day
Stayed 2 nights in Dec 2023

8/10 Good

PAUL

Travelled with family
Liked: Cleanliness, staff & service
Ist time there!
The hotel was very helpful in getting a room on the first floor there is no elevator. I would have had a problem going up the stairs. They also gave me a handicap room which helped me as it had a walk in shower. The bed needed to be replaced and I mentioned that to the front desk. The breakfast was great for being a continental breakfast. The people were friendly enough. They took a 100.00 deposit for the room and appear to have refunded it back to me. I would stay there again it was very quiet!
Stayed 2 nights in Nov 2023

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing I lost a charging cord and they found and returned it staff was very helpful about everything and they were there to help even when I came in very late room was quiet comfortable clean and had plenty of towels and hangers. Bed was comfortable heater/AC worked great. Over all a great experience will stay there again Mark
Stayed 3 nights in Nov 2023

6/10 Okay

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Alexia

Stayed 1 night in Nov 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff friendly
Stayed 1 night in Nov 2023

2/10 Terrible

Marissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had mold on the ceiling, the ice had brown spots in it it was disgusting. Overall I would not stay here again staff was unfriendly.
Stayed 2 nights in Oct 2023
Response from Sam on 2 Nov 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sam S. General ManagerBest Western Butner Creedmoor Inn

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities
The mold in this place was horrific. I walked in my room and walked right back out. No refund and cost more than other nicer places. Don’t be fooled. Expedia should not list this one. It met no one’s standards!
Stayed 1 night in Oct 2023
Response from Sam on 25 Oct 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

eddy R

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
HOST AT COUNTER WAS VERY PROFESSIONAL ALSO ASKED FOR EXTRA PILLOWS AND HE WENT AND GOT WHAT WAS ASKED FOR
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place to stay.
Staff was extremely nice. Rooms were fine, and bed was quite comfortable. Suited my purpose.
Stayed 4 nights in Sep 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice staff.
Stayed 1 night in Oct 2023

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge had mold, microwave was dirty, shower had hair from the previous guest, floors were dirty and the smell.. was pretty bad, we were only able to have a few hours of sleep the smell so powerful i was nauseous.
Stayed 1 night in Oct 2023
Response from Sam on 17 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam S.General ManagerBest Western Butner Creedmoor Inn

10/10 Excellent

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean!
Stayed 5 nights in Oct 2023

4/10 Poor

Cathy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Moldy air conditioner
The room was clean but the air conditioning unit was riddled with mold and it smelled like it. Didn’t use it the second day of my stay. Also, the room next to was smoki G weed and since it had an adjoining door it wreaked of it in my room and I couldn’t open a window. The breakfast was okay but cold.
Stayed 2 nights in Sep 2023
Response from Sam on 2 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Sam S.General ManagerBest Western Butner Creedmoor Inn

2/10 Terrible

Adam

Not For Sports Tournaments
If you’re traveling there for baseball or softball. They know you’re coming….rates go way up and all rates are listed as “promo” so that you can’t get a refund if you have weather or cancellations. Wouldn’t recommend. Comfort inn down the road is way more accommodating.
Stayed 1 night in Sep 2023
Response from Sam on 13 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

4/10 Poor

Jacklyn

Stayed 1 night in Sep 2023
Response from Sam on 13 Sept 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,

4/10 Poor

Joshua

Stayed 1 night in Sep 2023

6/10 Okay

John

Travelled with family
Disliked: Amenities
There are no elevators hard to carry luggage up stairs. Staff didn’t offer to help me( I’m a 62 yr old women) Bath toiletries below par was a 1x2’ bar of soap, 1 1’ bottle of shampoo and conditioner for two adults. Towels thin and child size.could not get room cooler than 72’ was so humid. Beds are so hard woke with sore shoulders. For 232$ a night expected a little bit better.
Stayed 1 night in Sep 2023
Response from Sam on 11 Sept 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Sam S. General ManagerBest Western Butner Creedmoor Inn

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very kind and friendly people.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hit & run
My only complaint is a lack of a soap dish in the tub/ shower
Stayed 1 night in Aug 2023

8/10 Good

Megan, Jacksonville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe and quiet. The room was very clean. I arrived late at night and the staff was prompt and helpfull.
Stayed 1 night in Aug 2023

4/10 Poor

domingo

All the yogurt served were a month expired
Stayed 1 night in Aug 2023
Response from Sam on 13 Aug 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Hedwill

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Aug 2023

2/10 Terrible

Mark

Stayed 1 night in Aug 2023
Response from Sam on 2 Sept 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Srinivas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and pleasant staff, especially Amir.
Stayed 1 night in Jul 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be 4 Star hotel
Stayed 2 nights in Jul 2023

8/10 Good

Kristofer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jul 2023

10/10 Excellent

Tonya

Stayed 1 night in Jul 2023

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and it met our needs. Check in was easy
Stayed 1 night in Jul 2023

6/10 Okay

Jennifer

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Not worth the price - the bed was uncomfortable, the air conditioning unit was exceptionally loud, the towels were threadbare and the breakfast was not great
Stayed 4 nights in Jun 2023

10/10 Excellent

Jesse

Stayed 3 nights in Jun 2023

6/10 Okay

matt, san diego

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Sam on 23 Jun 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Keshia

Stayed 1 night in Jun 2023

10/10 Excellent

kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay. Does need better pillows. Would definitely stay here again.
Stayed 2 nights in Jun 2023

10/10 Excellent

lacey

Stayed 1 night in Jun 2023

10/10 Excellent

Doris Davis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and bed really comfortable
Stayed 1 night in May 2023

8/10 Good

Mindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are thin and there was only a handicap elevator. Other than that is was very clean staff was very friendly
Stayed 2 nights in May 2023