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Reviews of ONOMO Hotel Rabat Medina

3.5 out of 5
ONOMO Hotel Rabat Medina
2 Rue Ghandi, Hassan, Rabat

Reviews

8.2

Very good

Rating 10 - Excellent. 158 out of 427 reviews" "
Rating 8 - Good. 193 out of 427 reviews" "
Rating 6 - Okay. 37 out of 427 reviews" "
Rating 4 - Poor. 16 out of 427 reviews" "
Rating 2 - Terrible. 23 out of 427 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rania

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at Onomo Rabat were truly wonderful. So kind and helpful.
Stayed 3 nights in Feb 2024
Response from onomo team on 13 Feb 2024
thank you for your feedback

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Great location. I was only there a couple nights, but I was able to walk to several museums and the beach in the same day. The room was nice and comfortable. The service was great.
Stayed 2 nights in Jan 2024
Response from onomo team on 29 Jan 2024
Thank you very much for the excellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat

2/10 Terrible

Michael

Business traveller
Disliked: Amenities
Expedia once again lies about the property or it is the property who embellished its property. Either way no business center no laundry no spa no in room massage poor breakfast loud area noisy streets small elevator and body towels that are like sand paper. Post honest and accurate descriptions to your supposed guests. I am thankful from past experiences to NEVER book more than one day. Thanks Expedia for the lesson learned.
Stayed 1 night in Jan 2024
Response from onomo team on 29 Jan 2024
Thank you for taking your time to let us know what you think about your time at ONOMO. Your opinions help us move forward and make sure that We have taken note of your comments.

10/10 Excellent

Mahlet

Stayed 1 night in Jan 2024
Response from onomo team on 13 Feb 2024
thank you for your note

2/10 Terrible

Saajid

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
December 23 stay
Admittedly I did not read the description of the hotel in great detail before booking to réalise that this is a 3 star accommodation. The check in process was terrible as we had to wait 30 minutes for the one guy working at reception to attend to us. The rooms are small and cramped The pillows barely had any filling in them, it was almost as if you were sleeping on the ground. After an uncomfortable night of sleep we were met with pounding in the room above us, the sound of drills and hammers at 9am with no consideration for guests sleeping. In a decade of travelling to Morocco this was easily the worst accomodation I have ever stayed at. Read carefully before booking
Stayed 1 night in Dec 2023
Response from onomo team on 28 Dec 2023
Dear Guest, We are very sorry not to have lived up to your expectations. We have taken note of your comments. Please accept our sincere apologies and believe that it is not our practice to break our commitments, we hope to receive you again for a better experience.best regards

6/10 Okay

Joela

Disliked: Amenities
Location is good to get around the city; however, it’s too noisy due to the proximity to the road. Also, really couldn’t sleep in because of noise inside the hotel from some kind of work happening inside or whatever at 9:am in the morning. I also didn’t like the fact that I had to go to reception every time to ask for housekeeping; when it should be done daily. Another not so great thing is that the towels provided were smelly, so I had to use my own towel that I had brought just in case. Overall, it’s an average hotel!
Stayed 5 nights in Nov 2023
Response from onomo team on 28 Dec 2023
Dear guest,We are very sorry not to have lived up to your expectations. We have taken note of your comments and will do the necessary with the services concerned. We look forward to welcoming you again for a better experience. Very cordially,

6/10 Okay

Valentin

Stayed 2 nights in Nov 2023
Response from onomo teams on 1 Dec 2023
•Thank you for taking your time to let us know what you think about your time at ONOMO. Your opinions help us move forward.

8/10 Good

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel happens to be located near a mosque where a call to prayer at 5:00AM is kind of disrupting. But, overall, the hotel is great!!
Stayed 10 nights in Nov 2023
Response from onomo teams on 24 Nov 2023
dear,First of all, we want to thank you for your comments and your time. The observations of our customers are at the heart of our concerns, it is only in this way that we will continue to build the reputation and quality of service so much recognized at our hotel., We hope to receive you again very soon at ONOMO.

2/10 Terrible

Sovan

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I stayed before here, liked it, unfortunately the guy was in duty at night gave me worst possible room the following moning another person changed it. I will not stay here anymore as I used to use everytime I visit Rabat. This time poor experience.
Stayed 1 night in Nov 2023
Response from onomo team on 24 Nov 2023
dear,We are very sorry not to have lived up to your expectations. We have taken note of your comments. Please accept our sincere apologies and believe that it is not our practice to break our commitments, we hope to receive you again for a better experience.

10/10 Excellent

Vinodkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean! and a good breakfast.
Stayed 1 night in Oct 2023
Response from onomo teams on 11 Nov 2023
Thank you for choosing to stay with us, we are glad to hear that your stay with us was a memorable one , we look forward to welcoming you back to the hotel in the near future

10/10 Excellent

Fraser

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy and close to everything that you need for a couple of days in Rabat
Response from onomo teams on 24 Oct 2023
Dear guest ,thank you for your feedback , we hope to see again between us for another experience.best ragards

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were many restaurants right around the area, and the medina was incredibly close and convenient to reach. We walked most of the time here.
Stayed 2 nights in Oct 2023
Response from onomo teams on 21 Oct 2023
Thank you very much for the excellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

4/10 Poor

Yazan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from onomo teams on 21 Oct 2023
merci pour votre feedback

8/10 Good

Mbarek

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good include the breakfast and staff service, the only thing I can mention is that they don’t have enough towels in room.
Stayed 1 night in Aug 2023
Response from khaoula on 23 Aug 2023
Dear guest ,we thank you for your beautiful words , we hope to see you again between us for another experience .best regards

6/10 Okay

mohamed

Stayed 6 nights in Aug 2023
Response from khaoula on 11 Sept 2023
thank you

8/10 Good

Driss

Liked: Cleanliness, staff & service, property conditions & facilities
No dedicated parking but very limited few street spots!
Stayed 1 night in Jul 2023
Response from onomo team on 4 Aug 2023
Thank you for taking your time to let us know what you think about your time at ONOMO. Your opinions help us move forward.

8/10 Good

Sibtay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Jul 2023
Response from khaoula on 13 Jul 2023
thank you for your feedback

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend it when visiting Rabat!!!!
Stayed 10 nights in May 2023
Response from khaoula on 1 Jun 2023
thank you very much for your feedbackwe hope to see you again between us for another experience

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from youness on 27 May 2023
First of all we thank you for your interest that you carry in Onomo rabat medina Hotel, We hope to receive you again very soon at ONOMO

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, property conditions & facilities
I got the room facing the back of the building and it is very quite compared to the front of the building which has some street noise in the morning during business hours.
Stayed 1 night in May 2023
Response from youness on 27 May 2023
Thank you very much for the excellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly enjoyed the experience to the point of extending my stay in this hotel. I would like to extend my thanks to the staff, all of whom have been professional, courteous, and friendly. I’ll not only stay here again next time I visit Morocco, but also recommend it. Thanks, David
Stayed 4 nights in Apr 2023
Response from khaoula on 3 May 2023
Your feedback is essential for us and we thank you for taking the time to write a review to follow up on your stay at ONOMO.We hope to receive you again very soon at ONOMO.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the center of Rabat and close to everything. Staff friendly and helpful.
Stayed 1 night in Mar 2023
Response from khaoula on 28 Mar 2023
thank you for you beautiful wordswe hope to see you again best regards

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
.
Stayed 7 nights in Mar 2023
Response from khaoula on 17 Mar 2023
thank you

10/10 Excellent

Julyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very nice two night stay in this hotel. It is clean and well kept. Amenities are minimal which is fine. No pool. No gym. No fridge in the room. There is a hair dryer in the room. No safe in the room itself but you can have one on request. It’s in a really nice area. Breakfast was basic but enjoyable. I would say that if you have a lot of food intolerances like me, it may be hard to find stuff to eat other than fruit. Safe area to walk around. There is a shop to buy snacks and water right next door and a pharmacy if needed. Also many tourist attractions within walking distance (8-15min). It was a great stay. No complaints. I will say that so far, I’m all my stats, you can hear the call to prayer so no room in Morocco seems to be soundproof enough for that.
Stayed 2 nights in Mar 2023
Response from khaoula on 17 Mar 2023
dear guest , we are so glad to hear this beautiful words , we hope to see you soon between us for a new adventure,best regards

2/10 Terrible

Mina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a hotel I would stay at again or recommend to anyone. I had a terrible experience with my room and reception.
Stayed 2 nights in Mar 2023
Response from khaoula on 7 Mar 2023
Cher client , Nous espérons que vous vous portez bien, Nous vous remercions pour votre commentaire et vous assurons que nous prenons vos observations en considération afin de développer notre service. Bien cordialement

10/10 Excellent

silvana

Stayed 1 night in Feb 2023
Response from khaoula on 23 Feb 2023
thank you for your feedback

10/10 Excellent

Radouane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from khaoula on 11 Feb 2023
good evening,thank you for yourfeedbackbest regards

6/10 Okay

Craig

Response from khaoula on 7 Mar 2023
thank you for your feedback

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay nice and clean and the rooms have new fixtures
Response from Kawtar on 17 Dec 2022
Thank you for choosing to stay with us, we are glad to hear that your stay with us was a memorable one , we look forward to welcoming you back to the hotel in the near future

10/10 Excellent

Jibreel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Dec 2022
Response from kawtar on 17 Dec 2022
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us.It would be such a pleasure to welcome you back

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing and helpful - everyone, front desk, doormen, housekeeping and even maintenance helped repair a broken bag. Room was clean and breakfasts were healthy and delicious. You WILL hear call to prayer 5 times a day from the best voice in town.
Stayed 7 nights in Oct 2022
Response from khaoula on 25 Oct 2022
Hello,thank you very mush for you feedback , we hope to see you next time for another experience .

10/10 Excellent

Omer

Nice
Stayed 3 nights in Oct 2022
Response from khaoula on 25 Oct 2022
hello, thank you so mush for your poit of view , we hope to see you next time .

8/10 Good

Alan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a car & bags made easier with parking at the front door
Stayed 1 night in Sep 2022
Response from khaoula on 24 Sept 2022
Good evening ,we a parking with a limited places , but we will do our best to find a way .

10/10 Excellent

Muntasir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
excellent friendly hotel.... close to transportation, touring sites, cafes, shops ... etc
Stayed 2 nights in Jun 2022
Response from khaoula on 28 Jun 2022
Thank you for choosing to stay with us, we are glad to hear that your stay with us was a memorable one , we look forward to welcoming you back to the hotel in the near futur.

8/10 Good

Ridwanur

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from kawtar on 9 Feb 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hamid

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Explore Rabat
Onomo give you comfort and a friendly staff. Rooms are clean and it’s location near Rabat Villa Station gives you the opportunity to explore Morocco by train.
Stayed 5 nights in Nov 2021
Response from kawtar on 21 Nov 2021
Dear David Thank you very much for the excellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

2/10 Terrible

Nelson

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Smells very bad and services are very poor
Stayed 14 nights in Sep 2021
Response from k.T on 14 Oct 2021
Dear Guest We are very sorry not to have lived up to your expectations. We have taken note of your comments and will do the necessary with the services concerned. We look forward to welcoming you again for a better experience. Very cordially,

10/10 Excellent

Oumama

Stayed 1 night in Sep 2021

10/10 Excellent

Soraya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff and clean room
The staff were really friendly and the hotel was super clean. The staff spoke multiple languages which was helpful and though the breakfast was limited it was fresh and tasty
Stayed 1 night in Sep 2021
Response from k.T on 25 Sept 2021
Dear Soraya you for taking your time to let us know what you think about your time at ONOMO. Your opinions help us move forward. The observations of our customers are at the heart of our concerns Looking forward to welcoming you again, please accept our best regards.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff. Spotlessly clean hotel.
Stayed 14 nights in Aug 2021
Response from k.T on 23 Aug 2021
Dear Guest Thank you for having chosen ONOMO Rabat Medina for this last stay at RABAT. Looking forward to welcoming you again, please accept our best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, top location
Very friendly and helpful English speaking staff. The hotel's location couldn't be better.
Stayed 3 nights in Aug 2021
Response from k.T on 14 Aug 2021
Cher client Nous vous remercions d’avoir choisi ONOMO Rabat Medina pour ce dernier séjour à RABAT. Dans l'attente de vous recevoir encore une fois parmi nous nous vous prions d'agréer nos salutations les meilleurs.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
It’s acceptable hotel
Stayed 2 nights in Jul 2021
Response from k.T on 19 Jul 2021
Dear Guest Thank you for choosing to stay with us, i am glad to hear that your stay with us was a memorable one , we look forward to welcoming you back to the hotel in the near futur .

2/10 Terrible

Sofiane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We are arrive at 4:30 PM room is not ready dirty floor dirty shower dirty bed room he wasn’t ready and they checked us in we left for dinner we came back no AC reported one guy come check it out but he didn’t do nothing that’s the way We spend the night sweating very very hard without AC I’m very disappointed I will never never stay in this hotel oh recommend it to nobody very terrible hotel
Stayed 1 night in Jul 2021
Response from k.T on 6 Jul 2021
Dear Guest First of all, we want to thank you for your comments and your time. We ask you to accept our most sincere apologies and ask you to believe that it is not our habit to break our commitments. The observations of our customers are at the heart of our concerns, it is only in this way that we will continue to build the reputation and quality of service so much recognized at our hotel., we look forward to welcoming you back to the hotel in the near futur

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and in a good location. A disadvantage of being in the city centre is the high noise level. The staff at the hotel were great and honest. The only hotel in Morocco that told me about the city tax accurately. One bad thing in the room was the bed; it made noise with every little movement.
Stayed 1 night in Jun 2021
Response from kawtar on 18 Jun 2021
Thank you very much for the exellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

8/10 Good

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Nice hotel in a good location with a friendly staff.
Stayed 1 night in Jul 2020
Response from Kawtar on 3 Aug 2020
Thank you very much for the exellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Location convenient and area safe. hotel is recently renovated, furniture etc is new and room is clean. but the room is very very small (like tokyo hotel). don't get misled by the picture, there's no balcony outside the room, only a small window.
Stayed 1 night in Feb 2020
Response from kawtar on 6 Mar 2020
Thank you for having chosen ONOMO Rabat Medina for this last stay at RABAT. Looking forward to welcoming you again, please accept our best regards. PC : there is same room with balcony . best regards

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pretty decent stay - close to the Médina and train station which made fo some good walking and cafe time.
Stayed 2 nights in Mar 2020
Response from kawtar on 5 Mar 2020
Thank you for taking your time to let us know what you think about your time at ONOMO. Your opinions help us move forward.

10/10 Excellent

Tarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay in Rabat.
Had a very good stay at the hotel. The staff was very helpful and friendly. Special thanks to Faris and the reception staff at the desk were extremely helpful friendly. Would stay again . And recommend to my friends and work colleagues excellent place. Nice quiet clean bath very comfortable beds and location not far from the station 5-8 minutes walk. Would definitely recommend and stay there again.
Stayed 2 nights in Feb 2020
Response from KAWTAR on 28 Feb 2020
Thank you very much for the exellent review of your stay at our hotel. Your feedback is extremely valuable to us, as we try our best to improve all our services. It would be such a pleasure to personally welcome you back for your next trip to Rabat.

6/10 Okay

Zein

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was a congealed mess and there was no shampoo or soap and the TV did not work and breakfast was not included. The staff was pleasant.
Stayed 4 nights in Jan 2020
Response from kawtar on 16 Jan 2020
First of all, we want to thank you for your comments and your time. We ask you to accept our most sincere apologies and ask you to believe that it is not our habit to break our commitments. The observations of our customers are at the heart of our concerns, it is only in this way that we will continue to build the reputation and quality of service so much recognized at our hotel., we look forward to welcoming you back to the hotel in the near futur.