After a 20 hrs journey from LA, we were greeted by a rude and unprofessional customer relations lady who made the start of our stay a welcome from hell. We are usually greeted in other hotels in Morocco with a tour of the facilities, a cup of tea, local pastries and warm smiles, but no such luck at L’amphitrite. All we wanted is a shower and a bed to get some sleep but the check in process was arduous.
She handled the situation very badly, and refused to let us bring in bottled water to make baby formula for our baby daughter!
Apparently this hotel has some ridiculous rules regarding outside food and water. You are not allowed to bring in bottled water into the hotel from outside, baby or not!! They want you to buy their bottled water at the hotel. To me this is simply a scam as I have never experienced this in any other hotel. We were told that people abuse the system and bring in food from outside to their room, I thought I came form a different planet listening to her speak! People have the right to do whatever they want in their room, as long as it is