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Reviews of Hilton Colon Quito

5 out of 5
Hilton Colon Quito
Amazonas N 1914 Y Patria Avenida 1, Quito

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 337 reviews" "
Rating 8 - Good. 113 out of 337 reviews" "
Rating 6 - Okay. 29 out of 337 reviews" "
Rating 4 - Poor. 14 out of 337 reviews" "
Rating 2 - Terrible. 8 out of 337 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Property conditions & facilities
Good for overnight
Stayed 1 night in Mar 2024
Response from Bernardo de la Calle on 1 Apr 2024
Dear Raymond,Greetings from Hilton Colon Quito.Thank you for taking your time to rate us.Is good to know you had a good experience at our property, it will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024
Response from Bernardo de la Calle on 28 Feb 2024
Dear Randall,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience at our property.Is good to know that you have a good time.It will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great experience
Stayed 3 nights in Feb 2024
Response from Bernardo de la Calle on 28 Feb 2024
Dear Roberto,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience at our property.Is good to know that you have a good time.It will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very short trip. Appreciated the hotel organizing the taxi and giving me the option to charge to the room for my trip to and from the airport. This was a nice convenience especially given my very early morning arrival and departure times. I will definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Bernardo de la Calle on 27 Feb 2024
Dear Jeremy,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience at our property.Is good to hear that you had a nice stay, it will be a pleasure to host you again in a near future.Best regards,Bernardo de la Calle

6/10 Okay

Zakiya

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is in a great location and directly across from a wonderful park and clean and new public metro station. If you are looking for a hotel that is modern without an old smell, this is not for you. In addition, the rooms are too small for families and breakfast is not included and expensive however there are many walkable and tastful options in the area. Lastly, the concierge staff are friendly and helpful. This is hotel is perfect due to its location and staff, only.
Stayed 5 nights in Dec 2023
Response from Bernardo de la Calle on 2 Jan 2024
Dear Zakiya,Greetings from Hilton Colon Quito.Thanking you for taking the time to share your experience in out property.We have taken note of your comments and will take action on them.Best regards,Bernardo de la Calle

10/10 Excellent

Sairam

Travelled with family
Liked: Staff & service, property conditions & facilities
The stay was very comfortable. Front desk was super helpful. Dining options were great.
Stayed 5 nights in Dec 2023
Response from Bernardo de la Calle on 2 Jan 2024
Dear Sairam,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience at our property. Is good to hear that you enjoy your stay, we hope we can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

NATALIA

Liked: Cleanliness, staff & service, amenities
It was OK.
Stayed 1 night in Oct 2023
Response from Bernardo de la Calle on 25 Oct 2023
Dear Natalia,Greetings from Hilton Colon Quito.Thank you for sharing your experience, we are happy you had a good stay.Best regards,Bernardo de la Calle

8/10 Good

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Hitel was very well represented upon first glance. The location was excellent and in a great walkable area. I really liked the hotel
Stayed 1 night in Oct 2023
Response from Bernardo de la Calle on 18 Oct 2023
Dear Mary,Greetings from Hilton Colon Quito.Thank you for taking the time and share your experience at our Hotel.We are happy you had a nice stay, we hope we can host you again in a near future.Best regards, Bernardo de la Calle

10/10 Excellent

Hector, RIVERDALE

Liked: Amenities
The staff was friendly and efficient.
Stayed 4 nights in Sep 2023
Response from Bernardo de la Calle on 4 Oct 2023
Dear Hector,Greetings from Hilton Colon Quito.Thank you for taking the time and share your note with us, is good to hear that you enjoy your at our property.We hope we can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Francisco

Stayed 2 nights in Sep 2023
Response from Bernardo de la Calle on 26 Sept 2023
Estimado Francisco,Buenos dias.Muchas gracias por tomar de su tiempo y haber dado una calificación.Nos complace mucho que haya tenido una buena experiencia en nuestro Hotel.Esperamos tenerlo con nosotros en un futuro cercano.Saludos cordiales,Bernardo de la Calle

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Bernardo de la Calle on 22 Sept 2023
Estimado Enrique,Buenos dias.Espero todo marche bien.Muchas gracias por tomar de su tiempo y darnos una calificación.Nos alegra mucho que haya disfrutado de su estadia en nuestro Hotel.Sera un gusto para nosotros tenerlo nuevamente en nuestro Hotel en un futuro cercano.Saludos cordiales,Bernardo de la Calle

10/10 Excellent

IRAYDA, Guatemala

Travelled with family, Business traveller
Great hotel for business travelers. I was there for a week I highly recommend taking the suite with lounge access, it is very convenient when you have long hours of work. I will go back to this hotel when I return
Stayed 6 nights in Jun 2023
Response from Bernardo de la Calle on 3 Jul 2023
Dear Irayda,Greetings from Hilton Colon Quito.Thank you for taking the time to share with us your experience at out hotel.We are happy to hear that you have a good stay.It will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

8/10 Good

Tracy

Travelled with group
Liked: Cleanliness, staff & service
The Concierge, Bar & Wait Staff make this hotel so good. They go out of their way to assist & make you comfortable
Stayed 1 night in Jun 2023
Response from Bernardo de la Calle on 14 Jun 2023
Dear Tracy,Greetings from Hilton Colon Quito.Thank you for taking of your time and share your experience with some of our team members.Is good to hear that they are doing a good job and helping our guest.We hope we can host you again in a near future.Best regards,Bernardo de la CalleFront Office Manager

10/10 Excellent

Cal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facility. Great breakfast, and staff were very helpful.
Stayed 1 night in May 2023
Response from Bernardo de la Calle on 24 May 2023
Dear Cal,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience with us, we are happy you had a good time in our property.We hope you can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our Hilton stay. Met expectations.
Stayed 2 nights in May 2023
Response from Bernardo de la Calle on 22 May 2023
Dear Ms Catherine,Greetings from Hilton Colon Quito.Thank you for taking the time to share with us your experience at our property.We are happy to hear that we met your expectations.It will be a pleasure to host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Milko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comforable bedding, clean and spacious room, front desk responded politely and pisitively to requests.
Stayed 1 night in Apr 2023
Response from Bernardo de la Calle on 27 Apr 2023
Dear Milko,Greetings from Hilton Colon Quito.Thank you for taking the time to share with us your experience at our property.We are happy you enjoyed your stay with us and you spend a good time and know everything was fine.We hope we can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Erica

Stayed 1 night in Apr 2023
Response from Bernardo de la Calle on 15 May 2023
Dear Erica,Greetings from Hilton Colon Quito.Thank you for your review.Best regards,Bernardo de la Calle

2/10 Terrible

Paul

Stayed 2 nights in Mar 2023

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, the food, pool and amenities. Staff was friendly and knowledgeable, there was nothing I didn't like.
Stayed 2 nights in Mar 2023
Response from Bernardo de la Calle on 28 Mar 2023
Dear Miriam,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience at out Hotel.We are happy you enjoyed your stay, and it will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

6/10 Okay

GLENDA, MACHALA

Travelled with family
Liked: Cleanliness, staff & service
El hotel tiene muchos años y está bien conservado, sin embargo el desayuno no me gustó puede mejorar, además que esa parte debería ser renovado. Llegamos al hotel a las 10pm y en el bar no nos quisieron atender porque la cocina estaba por cerrar sin embargo en la información del hotel la hora del servicio indicaba hasta la 1am. Fuimos por un evento en la casa de la cultura, por esa razón nos alojamos en el hotel pero la zona no es de mejor, la próxima vez llegaré a otro sector
Stayed 1 night in Mar 2023
Response from Bernardo de la Calle on 22 Mar 2023
Estimada Glenda,Buenos dias.Muchas gracias por tomar de su tiempo dejarnos saber su experiencia en nuestro Hotel.Hemos pasado sus comentarios a los jefes de cada area, ademas de a la Gerencia General para tomar acción en los puntos que nos meniciona y asi poder dar una información correcta y la atención que nuestros huespedes se merecen.Saludos cordiales,Bernardo de la Calle

8/10 Good

Toniell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 4 nights in Feb 2023
Response from Bernardo de la Calle on 22 Mar 2023
Dear Toniell,Greetings from Hilton Colon Quito.Thank you for taking the time and put a little feedback.We are happy you enjoy your stay at our property.It will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Bernardo de la Calle on 9 Jan 2023
Dear Alicia,Greetings from Hilton Colon Quito.Thank you for taking the time and give as a review.Best regards,Bernardo de la Calle

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from Bernardo de la Calle on 22 Dec 2022
Dear Teresa,Greetings from Hilton Colon Quito.Thank you for taking the time to put your review.These reviews help us to keep on going and each time give a better experience to our guests.We hope we can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great as well as the food.
Response from Bernardo de la Calle on 20 Dec 2022
Dear Jerry,Greetings from Hilton Colon Quito.Thank you for taking the time to write about your experience at our Hotel.Is good to hear that everything was fine.It will be our pleasure to host you again in a near future.Best regards,Bernardo de la Calle

8/10 Good

Nadia

Disliked: Property conditions & facilities
I did like the location of the property and the proximity to the artisanal market. However, I thought the rooms were not large enough to accommodate two full beds. It was crammed. The property also needs a deep lift, the rooms and bathrooms are outdated. Breakfast is just okey.
Stayed 2 nights in Nov 2022
Response from Bernardo de la Calle on 27 Nov 2022
Dear Nadia,Greetings from Hilton Colon Quito.Thank you for taking the time to send your review, this help us to get better every day..We hope we can host you again in a near future.Best regards,Bernardo de la Calle

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Bernardo de la Calle on 21 Sept 2022
Dear Jeanette,Greetings from Hilton Colon Quito.Thank you the good rating, is good to know we are doing a good work.We hope we can host you in a near future.Best regards,Bernardo de la Calle

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
It was a really nice hotel with an excellent breakfast buffet. I would stay here again if I ever go back to Quito.
Stayed 1 night in Sep 2022
Response from Bernardo de la Calle on 20 Sept 2022
Dear Mr. Ramon,Greetings from Hilton Colon Quito.Thank you for taking the time to post your experience at our property.Is good to hear that you had a nice stay and enjoy our breakfast.We hope we can host you again in a near future.Best regards,Bernardo de la Calle

2/10 Terrible

Shahid

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
One of the oldest building in town but they should upgrade in all expect, for an example beds size were very small. Swimming pool timeing from 10 am to 5 pm what a joke, very dirty any noisy windows.....
Stayed 2 nights in Aug 2022
Response from Bernardo de la Calle on 19 Aug 2022
Dear Shahid Muhammad Akhtar,Greetings from Hilton Colon Quito.Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve our guest's experience. We hope you will consider staying with us in the future. We'd love to have you as our guest to ensure you have the best travel experience.Best regards,Bernardo de la Calle

8/10 Good

Anne-Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Well located. We had early check in and late check out easily without any charge , really appreciated.
Stayed 1 night in Jul 2022
Response from Bernardo de la Calle on 18 Jul 2022
Dear Ms. Anne Marie, Greetings from Hilton Colon Quito. Thank you for your review and let us know you have a good time in our Hotel and our Country. It will be our pleasure to host you again in a near future. Best regards, Bernardo de la Calle

8/10 Good

shannon, Leander

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Fe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Expensive breakfast buffet
The hotel was very clean and the staff are helpful. My only complaint is their breakfast buffet is very expensive for the kind of stuff that they served in their buffet. We were there with a tour group but we extended our stay with this reservation and when I asked how much is their buffet I decided that it was not worth it.
Stayed 1 night in May 2022
Response from Bernardo de la Calle on 13 Jun 2022
Dear Sir, Thank you for taking the time to share your experience at our Hotel, is our pleasure to host you. We have taken note of your comment about our breakfast, I pass this information to our Restaurant Manager so he can take action on it. We hope you consider stay again with us in a near future. Best regards, Bernardo de la Calle

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE place to stay in Quito.
Great place to stay in Quito - comfortable and great 24hr service for getting around the city. The most comfortable room I've had of about 10 different places in Ecuador. The concierge is fantastic.
Stayed 2 nights in May 2022
Response from Bernardo de la Calle on 13 Jun 2022
Dear Scott, Thank you for comments. We are pleased to hear that you had a good experience at our property, this is our main goal. We hope we can host you again in a near future. Best regards, Bernardo de la Calle

10/10 Excellent

van, Bethel Island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs very helpful and nice.
Stayed 2 nights in May 2022
Response from Bernardo de la Calle on 13 Jun 2022
Dear Sir. Greetings from Hilton Colon Quito. Thank you for your positive review. Is great to know we are doing our job in a good way. We hope we can host you again in a near future. Best regards. Bernardo de la Calle

2/10 Terrible

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great view . Terrible staff charged me more for having a guest when I had a sweet the price was the same for 2 people they charged me 50 dollars a day for my guest because supposedly they couldn’t fix my reservation accidentally broke a lamp and they tried to charge me 400 dollars for it and also tried to charge for a handle on a door I didn’t brake from the second I hit there I can tell they were trying to get more money from me terrible
Stayed 2 nights in Apr 2022
Response from Bernardo de la Calle on 27 Apr 2022
Dear Mr. Figueroa, Thank you very much for taking the time to share your experience at our property. We are very sorry if there was a misunderstanding with our staff. As for the extra charge, it corresponds to two nights of lodging per extra person and their breakfasts, in addition to the change and upgrade from a Deluxe room to an Executive Suite that you requested. Additionally, due to hotel policies, any damage caused in the room by the guest must be canceled at the time of departure. We hope we can host you again in the near future. Best regards, Bernardo de la Calle Estimado Sr. Figueroa, Muchas gracias por tomar de su tiempo y por sus comentarios. Lamentamos mucho si existio un mal entendido con nuestro staff. En cuanto al cargo extra corresponde a dos noches de hospedaje por persona extras y sus desayunos, ademas del cambio y up grade de una habitación Deluxe a una Suite Ejecutiva que usted solicito. Adicionalmente, por politicas del hotel, cualquier daño que fuera causado en la habitación por el huesped, el mismo debe ser cancelado en el momento de su salida. Esperamos poder tenerlo nuevamente hospedado con nostros en un futuro cercano. Saludos cordiales, Bernardo de la Calle

6/10 Okay

MEIR

Stayed 3 nights in Apr 2022
Response from Bernardo de la Calle on 12 Apr 2022
Dear Mr. Meir, Greetings from Hilton Colon Quito. Thank you for taking the time to give a review, please can you help us being a little more specific on why you give a 6 over 10. This will help us give a better service to our guests. Best regards, Bernardo de la Calle

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well Located and Affordable Hotel in Quito
A fine stay in a well located hotel. Across the street from a park and near several museums, and about a 20 minute walk from the historical center area. Very nice and generally affordable onsite restaurant. We stayed for two nights, and would happily stay again.
Stayed 1 night in Apr 2022
Response from Bernardo de la Calle on 11 Apr 2022
Dear David, Greetings from Hilton Colon Quito. Thank you very much for taking of your time to write about your experience in our property, is good to hear that you had a good stay. Is our pleasure and main goal to serve our guests. Hope to have you back soon. Best regards, Bernardo de la Calle

8/10 Good

Judith

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Me gusto la ubicación, no me busco algunos trámites como solicitar facturas. demoran mucho.
Stayed 4 nights in Mar 2022
Response from Bernardo de la Calle on 1 Apr 2022
Estimada Srta. Bautista, Buenas tardes. Muchas gracias por tomar de su tiempo y darnos su feedback y dejarnos saber que el check out esta tomando mucho tiempo, hemos tomado nota para solucionar este servicio. Estamos siempre a la orden. Saludos cordiales, Bernardo de la Calle

10/10 Excellent

sean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2021
Response from Bernardo de la Calle on 6 Jan 2022
Dear Sean Kelly, Greetings from Hilton Colon Quito. Thank you very much for your review, we are really happy you had a pleasant stay, and hope to host you again in a near future. Best regards, Bernardo de la Calle

8/10 Good

JANE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Great stay! The staff was super helpful and the hotel was very conveniently located. Would stay again.
Stayed 2 nights in Oct 2021

10/10 Excellent

John Tatsuhiko, Crestview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

8/10 Good

clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay, close to everything. The staff is always eager to please. The rooms need to be updated, it has to move with the times if it wants to stay above the rest. The lighting in the rooms needs to improve, the lighting might be fine for men, but women apply make up and brighter light is necessary. I would recomment this hotel but maybe next time I will try another hotel that is more updated. My 9 day stay here were good, but I would like it to be better.
Stayed 6 nights in Aug 2021

8/10 Good

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 9 nights in Aug 2021

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, very clean, and great staff service.
Stayed 1 night in Jun 2021

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was central and the park across the street was nice.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it was nice and clean and the people are perfect
Stayed 1 night in Mar 2021