Punta Cana Village Holidays from £1,401

My family and I enjoyed our stay at The Finest Punta Cana. The reviews made me nervous but I’m glad I decided to give this property a try. We stayed in a swim up suite and it was perfect. What stood out during our visit was the customer service. The staff was excellent and very attentive. We saw Javier everyday and he made sure we were aware of all daily activities and he was very helpful and friendly with my entire family. Wellington and team at the beach was outstanding. He made sure we were taking care of during our cabana rental or at any seat we had on the beach. The drinks stayed flowing and food service was great. We highly recommend this resort if you want luxury and excellent customer service. The staff is the main reason we would return again. The food could use more seasonings but it was not terrible. I think they should have more salt and pepper available to use. The food pools were clean and my 8 year old had a blast and made friends. Pool chairs were easy to find. We are planning on coming back really soon. We came skeptical and left as family. Thank you for a wonderful stay.

Beautiful Property, Not a True Luxury Experience At $1,500+ per night, the expectation is a seamless luxury experience. Casa de Campo is visually beautiful, but service and value did not match the price. Check-in required a 25+ minute wait for a “concierge check-in”, while 2 front desk agents remained unoccupied, yet there was no meaningful property overview or proactive assistance. The room was standard at best and consistently humid. We had booked expecting a hot tub, but only select rooms in another section section of the resort have them. Even after a partial adjustment through Expedia, the value was not there. The main pool shows visible wear, and overall upkeep does not reflect a luxury rate. Concierge service lacked initiative. When restaurants were full, we had to prompt alternatives. There was also confusion about what our stay included, despite the high rate, it covered no meals or experiences, only the room and a golf cart. Dining was good overall. Breakfast at Lago stood out thanks to Jael, who delivered the only truly five-star service we experienced. The property and golf course are beautiful, but service precision, clarity, and overall value fall short of true luxury standards.

They staff are very accommodating The pool and beach are kept very clean at all times The rooms are awesome, well stocked and very clean Eric, Miguel and Jonny went over and above to make us happy. Thanks guys!!

We had an absolutely amazing experience! The Spa was excellent, so relaxing!! The staff here at every level, are always smiling and so gracious and attentive going the extra mile with little touches that make us feel pampered and made our stay here extra special. The food has been amazing, from start to finish, the service at each restaurant was a qhole experience. The attention to every little detail and the presentation was so beautiful. The Oneiro Show was the icing on the cake of our phenomenal stay here. 10/10 !

Ocean was not visible from our room unfortunately, my wife loved the spa, Staff was absolutely fantastic, very accommodating and always very curious. Room was always clean and stocked with drinks and snacks, beautiful rooms very comfortable.