This resort is by far a 5 star hotel.
We got in at about 11pm, we were not greeted even with a water, service was slow and inattentive. Since we got in late, the only option we had for dinner was room service. We were honestly expecting a much better dinner as they show in the pictures on the tv. After waiting over one hour for the food to arrive, it came in cold, and with all honestly, it was bland and tasteless and much worse, it was not worthy of a “5 star” hotel. We then noticed there were no toiletries, bathrobe, slippers or anything that you would expect from such hotels, there was only soap and paper cups. We looked inside the mi I at and there were two beers, one Coca Cola and two bottles of water.. we were surprised since this is an all inclusive hotel, we thought we were going to have more options. We decided to call it a night and hoped that the day after would be better.
The following morning, we went to have breakfast and afterwards we went to see the concierge, we told him what our concerns were and we were told they would take care of everything. Late afternoon came and there was nothing done about our concerns. I then decided to take action and asked to cancel the rest of the trip