Title: Serena Village Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=601906&destination=Punta+Cana%2C+La+Altagracia%2C+Dominican+Republic&selected=19535317&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Serena Village Tropical cabanas and sun loungers create a personal haven for guests, who can enjoy tennis courts and other activities under the warm sunshine. ## Photo gallery for Serena Village ![Exterior - Serena Village (Punta Cana)](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/b4916a07.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Tempur-Pedic beds, laptop workspace, WiFi, bed sheets - Serena Village (Punta Cana)](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/1f0a82c9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Tempur-Pedic beds, laptop workspace, WiFi, bed sheets - Serena Village (Punta Cana)](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/7c4d0762.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Serena Village (Punta Cana)](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/4549f235.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Living area | 32-inch Smart TV with digital channels - Serena Village (Punta Cana)](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/e412da81.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Serena Village offers a lively beach experience where visitors can grab drinks at the beach bar or relax on white sand. The property features basketball and volleyball courts for active guests, while eight outdoor pools provide plenty of space to cool off and unwind. ## Reviews 5.2 ## Popular amenities - Pool - Pet-friendly - Parking included - Air-conditioning - Business services - Bar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds Showing 3 of 3 rooms ### View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View ![Deluxe Apartment, 2 Bedrooms, Balcony, Pool View | Private kitchen | Full-sized fridge, oven, cookware/dishes/utensils, freezer](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/2f31b7f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 2 Bedrooms, Balcony, Pool View - 915 sq ft - 2 bedrooms - Sleeps 8 - 1 Queen Bed, 2 Single Beds, 2 Large Single Futons and 1 Double Sofa Bed ### View all photos for Premium Apartment, 2 Bedrooms, Kitchen, Garden View ![View from room](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/4549f235.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premium Apartment, 2 Bedrooms, Kitchen, Garden View - Garden view - 840 sq ft - 2 bedrooms - Sleeps 7 - 1 Queen Bed, 2 Single Beds, 1 Double Sofa Bed and 1 Single Futon ### View all photos for Basic Apartment, 1 Bedroom, Kitchen, Pool View ![Tempur-Pedic beds, laptop workspace, WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19540000/19535400/19535317/ca6e4b64.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Apartment, 1 Bedroom, Kitchen, Pool View - Garden view - 797 sq ft - 1 bedroom - Sleeps 4 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Couples treatment room(s), sauna, hot tub, steam room, body treatments](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/34000000/33300000/33291200/33291189/ece460a0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hyatt Ziva Cap Cana - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Cana-Hotels-Serena-Village.h19535317.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPunta-Cana-Hotels-Serena-Village.h19535317.Hotel-Information) ## About the area Located on the boardwalk, Serena Village is in Verón neighbourhood and is connected to a shopping centre. Bávaro City Center and Downtown Punta Cana are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Bavaro Beach and Cabeza de Toro Beach. Juanillo Beach and Punta Cana Beach are two other places to visit that come recommended. Discover the area's wildlife on a nearby safari, or try your luck with game drives. [Visit our Punta Cana travel guide](https://www.expedia.co.uk/Punta-Cana.dx601906) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C18.60093%2C-68.41382&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=jcSXd3-VYKfjo4iOKG1Rz76-coE=) Carretera 106, Punta Cana, La Altagracia, 23000 ### What's nearby - ![Punta Cana Architecture with port and Private Yacht. Dominican Republic. Luxurious Waterfront Residences With Yacht Docked Alongside Lush Palm Trees](https://images.trvl-media.com/place/553248621563503865/482f9139-05b5-4aa9-ba75-c1c1c436c2fc.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Downtown Punta Cana 9 min drive \- 3.7 miles - ![Aerial view of the Punta Cana beach with white sand and turquoise water of the Caribbean Sea. Top places for summer vacations in all Inclusive resorts and hotels in Dominican Republic](https://images.trvl-media.com/place/6340523/e49022b0-93bf-47c5-a7a0-5c1dda57a240.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Punta Cana Beach 18 min drive \- 9.2 miles - ![Cabeza de Toro Beach](https://images.trvl-media.com/place/6226654/2e26d304-8f82-429b-ad4d-08abe39bae06.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Cabeza de Toro Beach 22 min drive \- 7.4 miles - ![Beautiful tropical beach with coconut palms and blue sky. The picture was taken at the Bavaro beach, Punta Cana, Dominican Republic](https://images.trvl-media.com/place/6094797/e124a975-6003-4f48-a1ae-7796b052835f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bavaro Beach 23 min drive \- 7.6 miles - Bávaro City Center 19 min walk \- 1.0 mile ### Getting around - Punta Cana (PUJ-Punta Cana Intl.) 16 min drive ### Restaurants - Cash & Carry 18 min walk - Panoche 5 min drive - Asadero Doña Pula 4 min drive - Los Balazos 17 min walk - Marealta 13 min drive ## About this property ### Serena Village Family-friendly hotel near Bávaro City Center Located close to Downtown Punta Cana, Serena Village provides a beach bar, a free food/drink shopping service and a terrace. With a nearby private beach, sunloungers and a beach shuttle, this hotel is the perfect place to soak up some sun. Enjoy on-site activities, such as basketball and volleyball. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a firepit and a garden. Other perks include: - 11 outdoor pools and a children's pool, along with free cabanas and sunloungers - Free self-parking - An outdoor tennis court, airport drop-off service (surcharge) and access to a nearby health club - Tour/ticket information, a banquet hall and barbecues Room features All guest rooms at Serena Village have comforts, such as private pools and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate dining areas. More conveniences in all rooms include: - Showers and toilet paper - 32-inch Smart TVs with digital channels - Balconies, separate dining areas and kitchens ## Similar properties ![Reception](https://images.trvl-media.com/lodging/84000000/83050000/83040900/83040882/333dcb3e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### My Home Hotel Punta Cana Verón - Parking included - Free Wi-Fi - Restaurant - Breakfast available 6.8 311 reviews £28 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=83040882&PinnedHotelID=83040882&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor dining](https://images.trvl-media.com/lodging/7000000/6640000/6635600/6635585/d4948663.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bavaro Green Pueblo Bavaro - Pool - Hot tub - Kitchen - Dryer 6.6 259 reviews £45 includes taxes & fees 29 Apr - 30 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-29&endDate=2026-04-30&selected=6635585&PinnedHotelID=6635585&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/14000000/13020000/13011600/13011519/350ff457.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Apartahotel Next Nivel Bávaro - 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24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=85079439&PinnedHotelID=85079439&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=19535317&PinnedHotelID=19535317&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=19535317,83040882,6635585,13011519,70387034) ## Property amenities ### Internet - Available in all rooms: WiFi (USD 10 per day); wired internet (surcharge) ### Parking and transport - Airport drop-off shuttle (surcharge) from 3 PM to 7 PM on request - Area shuttle (surcharge) up to 10 kilometres - Beach shuttle (surcharge) - Casino shuttle (surcharge) - Shopping centre shuttle (surcharge) - Theme park shuttle (surcharge) - Free secured, uncovered self parking on site - Limited number of on-site self parking spaces per unit - Wheelchair-accessible parking available ### Food and drink - A beach bar - Private picnics ### Things to do - 11 outdoor pools - Basketball - Children's pool - Evening entertainment - Outdoor tennis court - Playground - Volleyball ### Family friendly - 11 outdoor pools - Children's pool - Grocery/convenience store - In-room full-sized refrigerator/freezer - In-room kitchen - In-room washing machine/dryer - Living room - Playground - Private pool - Separate in-room dining area - Trampoline ### Conveniences - Grocery/convenience store ### Guest services - Free grocery shopping service - Housekeeping (once per stay) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 4 meeting rooms ### Outdoors - Barbecue grill - Beach loungers - Beach umbrellas - Firepit - Free pool cabanas - Garden - On the boardwalk/promenade - Outdoor entertainment area - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Accessible airport shuttle - Lift (91 centimetre wide door) - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool ### More - 32 buildings - 4 floors - Banquet hall - Built in 2014 - Reception hall - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Bedsheets provided - Tempur-Pedic mattress ### Bathroom - Outdoor shower - Shower - Toilet paper - Towels provided ### Entertainment - 32-inch smart TV with digital channels - Private pool ### Food and drink - Cookware, dishware, and utensils - Freezer - Full-sized refrigerator/freezer - Kitchen - Oven - Separate dining area ### More - Air conditioning - Connecting rooms available - Electrical adapters - Laptop workspace - Living room - Washer/dryer ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 7:00 PM Early check-in subject to availability Early check-in fee: USD 50 Late check-in subject to availability Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM Minimum check-in age - 18 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: USD 50 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions; your host will greet you To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation Prior to arrival, you must complete online registration via a secure link You will be asked to provide the property with a copy of your government-issued photo ID after booking If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival This property enforces quiet hours from 7:00 PM to 9:00 AM For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Host will greet you ### Pets Pets stay for free Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 9 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Breakage deposit: USD 100 per stay - A damage deposit of USD 100 will be collected before check-in. - Deposit is payable by PayPal and is due within 24 hours of booking the reservation. We have included all charges provided to us by the property. ### Optional extras - Fee for in-room wireless Internet: USD 10 per day (rates may vary) - Fee for in-room wired Internet: USD 10 per day (rates may vary) - Airport shuttle fee: USD 25 per room - Airport shuttle fee per child: USD 25 (up to 17 years old) - Early check-in fee: USD 50 (subject to availability) - Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM - Late check-out fee: USD 50 (subject to availability) - Electricity fee: USD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards and cash Parties and events (including family gatherings, birthday parties and weddings) are allowed on site Long-term renters welcome Safety features at this property include a fire extinguisher, a security system and outdoor lighting This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property This property charges consumption-based electricity fees. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 9:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transport to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Serena Village Apartment Punta Cana Serena Village Apartment Serena Village Punta Cana Serena Village Hotel Serena Village Punta Cana Serena Village Hotel Punta Cana ## Frequently asked questions ### Does Serena Village have a pool? ### Is Serena Village pet-friendly? ### How much is parking at Serena Village? ### What time is check-in at Serena Village? ### What time is check-out at Serena Village? ### Does Serena Village provide a shuttle to the airport? ### Where is Serena Village located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Serena Village Reviews 5.2 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 6.2 Cleanliness ### 6.2 Location ### 5.8 Staff & service ### 5.8 Property conditions & facilities 10 - Excellent 6 8 - Good 2 6 - Okay 6 4 - Poor 4 2 - Terrible 11 ## Reviews Verified ### 4/10 Poor #### Verified traveller 4 May 2021 Liked: Cleanliness Disliked: Property conditions & facilities The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites ##### Verified traveller Stayed 2 nights in Apr 2021 Verified ### 2/10 Terrible #### Verified traveller 29 Aug 2020 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities They wanted to charge for internet and electricity. Do not stay here. ##### Verified traveller Stayed 10 nights in Aug 2020 Verified ### 2/10 Terrible #### Verified traveller 7 Jun 2020 Liked: Cleanliness Disliked: Room comfort #### My worst stay First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10\. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone! ##### Verified traveller Stayed 1 night in Jun 2020 Verified ### 10/10 Excellent #### CARLOS 29 Dec 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Bien ##### CARLOS Stayed 1 night in Dec 2019 Verified ### 10/10 Excellent #### Verified traveller 14 Aug 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up. ##### Verified traveller Stayed 2 nights in Aug 2019 Verified ### 6/10 Okay #### Verified traveller 8 Jun 2019 Liked: Cleanliness #### Not value for my money Futton not comfortable, not provide soap for shower, surprise charges like power and fee for person. Hotels.com promote $30 per night at the end with all extra fees I was paid $100 per night ##### Verified traveller Stayed 2 nights in Jun 2019 Verified ### 2/10 Terrible #### M Carmen 28 May 2019 Disliked: Staff & service, room comfort El anuncio es una estafa no está en la playa. Todavía me deben el dinero que deje en depósito para la reserva y hace más de 10 días q me lo debían haber resuelto. No anunciar este lugar como punta cana, es falso, no hay playa , están de obras todo el complejo desde las seis de la mañana no se podía dormir. Nos fuimos el primer día, es deprimente ##### M Carmen Stayed 1 night in May 2019 Verified ### 10/10 Excellent #### Luis Alberto 4 Apr 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Muy privado, atentos y cordiales. Muy tranquilo, super cómodo, bonito. Y agradable, muy atento los administradores del complejo. ##### Luis Alberto Stayed 2 nights in Mar 2019 Verified ### 2/10 Terrible #### Aileen 21 Mar 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### La peor opción lugar con cucarachas Dejo este comentario porque no quiero que nadie viva la horrible experiencia que viví en mis vacaciones en este lugar. Seré directa no reserven aquí al precio que le da la app de Hotels no es el precio final. De $270 que decia terminamos pagando $600\. Deben de añadirle $30 más por noche. La luz es aparte, estimen adicional $5.00 por dia de estancia. Adicional que los apartamentos no estan limpios, las camas incómodas y hay una invación de cucarachas. Tuvimos que comprar detergentes para limpiar todo. Fui con mi familia y le llamamos al apartamento "la casa de papel" Se nos desprendió de la pared un gavetero y a un gabinete se le cayo una puerta de la nada. Mi esposo tuvo que arreglar ambas cosas. Ya saben la perfecta excusa para retener el depósito que te cobran al reservar. Que de hecho nunca lo devolvieron. Les aseguro si se hospedan se van arrepentir una y mil veces. El administrador de este lugar pésimo y poco profesional. Suerte! ##### Aileen Stayed 9 nights in Feb 2019 Verified ### 2/10 Terrible #### Verified traveller 15 Mar 2019 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Hola todavía no nos devolvieron el depósito y no hay internet no agua y poca iluminación el complejo ##### Verified traveller Stayed 7 nights in Mar 2019 Verified ### 2/10 Terrible #### JJ 25 Feb 2019 Disliked: Cleanliness, staff & service, property conditions & facilities Is the WORST property that I’ve been! Doesn’t have TV and there’s much more payments to do after the initial made, as example the electrical service. The worst of te worst, also they require a PayPal 100$ payment as a deposit fee that acoording they policies says 14 days to get back, and now they say my that will have my money back (100$) on 14 working days, is insane! I wouldn’t recommend to anyone or any tourist to go to this property, I’m a pilot and I’ve been in some places around the world but this one is THE WORST in my life! ##### JJ Stayed 1 night in Feb 2019 Verified ### 10/10 Excellent #### José 26 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Condominio de Apartamentos próximo a Punta Cana La estancia estuvo mejor de lo esperado. El apartamento estaba limpio, ordenado y con todo lo necesario para que nos sintieramos cómodos. A pesar de las diversas reglas y políticas, pero con la explicaciones del gerente, cierta flexibilidad de las mismas y un trato personalizado hicieron de nuestra estadía un lugar recomendable para alojarse. ##### José Stayed 1 night in Nov 2018 Verified ### 6/10 Okay #### Verified traveller 11 Oct 2018 Liked: Staff & service Disliked: Property conditions & facilities #### You get what you pay for . . . The apartment was described correctly however, we were not used to paying for electricity in advance and were concerned to use electronics or appliances to avoid running out of prepaid power. The room has an ant problem. We discarded leftover soda in the sink and almost immediately, hundreds of ants covered the counter and sink. The couches and beds were not comfortable. Very stiff. We had to walk 6 blocks in to the neighborhood to look for a machine to add more money to our prepaid power to be able to use electricity without having to worry. Overall it was fine, but could use some more description in the room details. ##### Verified traveller Stayed 1 night in Oct 2018 Verified ### 2/10 Terrible #### Verified traveller 4 Sept 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Schwer zum finden. Preis-Leistung stimmt nicht. Konmunikation schlecht (für das Licht zahlt man 10$ extra, wurde nicht kommuniziert). Kein Pool View wie im Beschreib angegeben. Im Schlafzimmer stand einfach ein Grill. ##### Verified traveller Stayed 1 night in Sep 2018 Verified ### 8/10 Good #### Anne yola 19 Aug 2018 Liked: Cleanliness, room comfort #### Certains Frais cachés Le sejour etait positif . Mais arrive a lhotel il ya des frais qui netaient pas mentionnes sur mon reçu que le proprietaire voulait que je paye . Par exemple : linternet . Cetsit mentionne free wifi . Vue que je nai pas voulu payer le wifi apres 2 jours il a pris la television . Jai du aussi payer 10 $ usd pour lelectricite a part ( jai eu cet avis la veuille de mon voyage ) quand jai reserve ce netait pas mentionne ##### Anne yola Stayed 5 nights in Aug 2018 Verified ### 6/10 Okay #### Geraldine 12 Jul 2018 Liked: Cleanliness, staff & service, property conditions & facilities The hosts were very good at communicating and were able to accommodate our very late check-in. Michel assisted us with scheduling a taxi service to take us to the airport at 4am. The Villa was nice and clean- but there was no toilet paper, soap or drinking water in the villa. The towels were not put out, so we had to search the closets in order to find them. There is a power usage limit, so we were unable to use the AC in the room and living room simultaneously. We were occupying both spaces to sleep, so it was very uncomfortable trying to sleep without AC at night. Other than that- it was a good place to stay if you just need an affordable place to stay and sleep for a day or two. ##### Geraldine Stayed 1 night in Jul 2018 Verified ### 6/10 Okay #### Verified traveller 22 Mar 2018 #### Serena village Many hidden fees that not explained to you by the website ##### Verified traveller Stayed 1 night in Mar 2018 Verified ### 10/10 Excellent #### Francisco A 17 Mar 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente, cómodo, seguro y una muy buena atención Excelente apartamento, cómodo espacioso y en condiciones óptimas, Tiene todo lo necesario para una buena estadía, la atención de Michele y su esposa lo hacen aún mejor, te ayudan con buena información del lugar y siempre están pedientes para darte un buen servicio, lo recomiendo 100%. Tiene estacionamiento, airea acondicionado, en los dos ambientes, cocina y todos sus implementos, camas cómodas, lavadora, baño y ducha en buen funcionamiento. ##### Francisco A Stayed 3 nights in Mar 2018 Verified ### 4/10 Poor #### Leina 12 Mar 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Regular Bonito apartamento, hacen falta blackout y el calentador no funcionó, poca disposición del personal y muchas restricciones. No volvería, hay mejores opciones. ##### Leina Stayed 1 night in Mar 2018 Verified ### 2/10 Terrible #### Paul 4 Feb 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### STAY AWAY - Not Hotel - Completely Unprofessional This is not a hotel. It’s someone’s apartment. After traveling 3hrs cross country my cellphone died and we called dozens of times from my girlfriends over the period of 2hrs. The property never answered the phone to provide directions. Not a single taxi or local knew the location. We eventually arrived late 20min 720pm and were greeted to the apartment. The apartment was nice. Our host then proceeded to ask for almost $200 USD. We were told there is a late fee of $50 but they wouldn’t explain why they didn’t take our calls asking for directions. We left the property as we didn’t have USD cash and the next day they charged my credit card almost the full $200 through a PayPal service of some sort. Completely unprofessional property. NOT A HOTEL. ##### Paul Stayed 1 night in Feb 2018 Verified ### 6/10 Okay #### Verified traveller 30 Jan 2018 Disliked: Room comfort #### It was OK. The place looks just like the photos, that's good. The have some nice pool's nearby. But the beds where uncomfortable, it didn't have soap, it didn't have enough towels for the guest, it doesn't have fan or air conditioning in the livingroom and it's hot, and there we had to do a lot of cash payments we didn't knew of before we reserved online. ##### Verified traveller Stayed 1 night in Jan 2018 Verified ### 2/10 Terrible #### Miguel 9 Nov 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Is not cheaper than a hotel Not what you see in the pictures no TV, no wifi, no towells, the shower didn’t worked, the apartment remain closed so when you got in is a smell of humidy so if you have alllergies don’t recommend it, the parking lot is very dark, far from restaurants. But the best of all I make my reservation here and the cost was $50 but when I got to the place they the cost is $60 per night and I have to pay in cash as well as a $100 deposit and at the moment I didn’t have cash so I went to an ATM and got the money, when I got back they told me there is an extra $10 per power usage, so when you add up all of this I recommend go to a hotel and spend $20 dollars more. ##### Miguel Stayed 1 night in Nov 2017 Verified ### 4/10 Poor #### Pamela 6 Sept 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointed When you investigate and read about this apartment you feel that you have encountered a wonderful opportunity. This is WRONG! First, they don't specify 30% of extra charges and more than 70% of the reality of confort or location. Let's start with this... they do not provide electricity, you have to pay extra for it. I don't know were they got the pictures shown, but can assure you they are not close to reality. Then, cleanliness is terrible and not confortable at all. After you reserve is that they send you the details of all the extras and further rules. And if you do not agree you lose your money because the cancellation rule is if you cancel they charge you anyway. I would never recommend this and will never return. You don't receive the value for your money. ##### Pamela Stayed 1 night in Sep 2017 Verified ### 10/10 Excellent #### Nadia 29 Jun 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Nadia Stayed 1 night in Jun 2021 Verified ### 8/10 Good #### Victoria 13 Sept 2020 Liked: Staff & service, property conditions & facilities, room comfort ##### Victoria Stayed 1 night in Sep 2020 ### Expedia's Latest Trends ### Hotels > - [Finest Punta Cana by The Excellence Collection - All Inclusive](https://www.expedia.co.uk/Punta-Cana-Hotels-Finest-Punta-Cana.h42643300.Hotel-Information) > - [TRS Turquesa Hotel - Adults Only - All Inclusive](https://www.expedia.co.uk/Punta-Cana-Hotels-TRS-Turquesa-Hotel-Adults-Only-All-Inclusive.h2078620.Hotel-Information) > - [Iberostar Selection Bávaro Suites - All Inclusive](https://www.expedia.co.uk/Punta-Cana-Hotels-Iberostar-Selection-Bavaro-Suites-All-Inclusive.h559708.Hotel-Information) > - [Grand Palladium Punta Cana Resort & Spa - 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