Ratings based on 1,165 Verified Reviews

4.1 out of 5
79% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Michigan

The Staff Is Superb

Posted 30-Dec-2017
Pros: The friendly and professional staff.
Cons: Expand workout room and aircondition it. Clean water at beach.
Location: Take excursions with Seapro to snorkel, swim with sharks, and go to crystal clear waters.
Get the butler, or have them throw it in for free, as they did after we upgraded to the tune of many $$$$. Rueben, the butler, will do everything and anything to make your stay the very best. The grounds are walkable; everything easily assessable. We lucked out with Seapro, the company on the beach that does excursions. They were able to offer us private excursions at very reasonable rates and were super kind and professional. (Thank you, Jeff & Victor!) The spa is super awesome and stay and enjoy the amenities after. It was a fantastic and fun trip and the food was good. The best is the workers. They are kind, diligent, and super friendly. The resort rooms are not updated and the workout facility is small and hot, but easily overlooked because we were so welcomed at the resort. The bathtubs in room are huge. The premium club is worth upgrading to and there are four or more pools. There is entertainment, a kids club, teen club, and lots of activities. It’s a good resort but the beach has cloudy water. Walk ten minutes down the beach to the left and there is crystal clear water to swim in.
Comment from Hotel Management
02-Jan-2018 by E-Concierge, Hotel Management
Greetings from your second home, Dreams Palm Beach Punta Cana! We want to thank you for trusting us to host your getaway in the Dominican Republic and also for the time taken to provide us your valuable feedback. It is completely pleasant to learn that you had a FANTASTIC holiday that you will hopefully repeat. Knowing that our facilities and staff members fulfilled all your needs and made sure you had a memorable time, we confirm that our team is much compromised on meeting our guests´ satisfaction. We will always look forward to welcome you again in our property to create unforgettable memories together.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2017
Stayed 10 days. Upgraded us due to miscommunication. Staff were very friendly. My son really enjoyed the kids club ( after he was done screaming with us dropping him off ) it was fairly busy around our stay towards end right around christmas. You might get harassed at beach to buy things which can get annoying. Variety of alcohol was good but not so much on premium choice stuff. The gift shop is expensive and if you want to get a seat by the pool go early. Other than that the shows were fun and would defiantly go back to Dominican vibe.
4 out of 5
Recommended
for Families
by A verified traveller from DC

Nice hotel, great get-away

Posted 22-Dec-2017
Pros: lots of food offerings; all-inclusive is very nice;
Cons: People trying to sell you additional offerings gets annoying. Hotel room upgrade procedure was not pleasant....shady.
hotel facility is very nice. great grounds; Room was very nice, as were hotel grounds. Pools are beautiful. Family / kids had a good time. One thing i did not like was the initial room they showed us - not nice at all, and then offered my family an upgrade. From talking to others at the resorts, seemed to be a common theme.. Otherwise, great vacation, staff, etc...
Comment from Hotel Management
10-Jan-2018 by E-Concierge, Hotel Management
Receive the warmest greetings from the Dreams Palm Beach family! Thank you for your review and for choosing our property to spend your getaway. We are glad to know you enjoyed your stay. As a service oriented company we understand that there will always be room for improvement depending on the guests´ points of view and i can sincerely assure you that we will take your feedback as an integral part of monitoring the quality of our products and services. We hope you change your mind and decide to visit us again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel close to airport

Posted 21-Dec-2017
Pros: Staff, room, ambience; I was there with adult daughter but there were lots of families with young children, seems family oriented
Cons: house wine, disco music (more hip hop)
Location: easy taxi ride from airport. We did not leave the resort.
We were looking for a several-day getaway in December, and Dreams fit the bill. Pretty room, large bathroom, not much drawer space but enough for us. We hung out at the adults only pool, which was nice and quiet with floating chairs available. Great little gym with several bikes, treadmills, ellipticals and free weights as well as a couple machines. My daughter enjoyed a massage at the spa and said the facility was nice. I would have to rate the food as mediocre to good; when you are preparing for large crowds it can be challenging. We were disappointed in the Asian restaurant, but the Italian and French ones were better. The large buffet restaurant had a nice variety of food to choose from. We do not generally drink mixed drinks, so only had one each of those which seemed overly sweet. The house wine was terrible so we ordered bottles at dinner which seemed fairly priced. The nightly shows were great and a lot of fun. The disco was nearly empty both nights that we went but were there from around 10-11 pm so maybe it got busier later. I would have liked more hip-hop music there. The beach has a lot of seaweed, but Dreams keeps their beach pretty clean compared to the resorts down the beach. These are not the turquoise calm waters you see in the beach photos. The outstanding feature was the staff. Everyone is polite and helpful and friendly.
Comment from Hotel Management
02-Jan-2018 by E-Concierge, Hotel Management
Receive the warmest greetings from the Dreams Palm Beach family! Thank you for your review and for choosing our property to spend your getaway. We are glad to know you enjoyed your stay. As a service oriented company we understand that there will always be room for improvement depending on the guests´ points of view and i can sincerely assure you that we will take your feedback as an integral part of monitoring the quality of our products and services. We hope you change your mind and decide to visit us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Luxury at affordable prices..

Posted 07-Dec-2017
Pros: Location, activities, staff, service
Location: Close to the beach, so many water based activities. Also there is a mall not too far from the location if anyone wants to do some higher end shopping.
This resort is amazing. I was skeptical about booking a place overseas without knowing much about it, but this place exceeds expectations. I booked this trip for my significant other's birthday and we were both impressed. The service we received from the minute we arrived until the moment we departed was unmatched by any place I've been too. The staff was so helpful, friendly, and willing to accommodate all needs. Room service was timely, and done twice a day. Our room was right next to the beach and the pool so it was so nice being so close to everything. So many activities at the resort you'd never have to leave but they have many things to choose from to do off hotel grounds. Endless drinks, food, and they even have gift shops on site. I honestly didn't have to worry about a thing because the details they put into their service covered all bases. No place is ever going to be perfect but this place is the closest I've come for the money I spent. Wonderful resort! Highly recommended!
Comment from Hotel Management
10-Dec-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Ysa, Thank you very much for taking the time to share your valuable feedback and for choosing our property to be the stage of your holiday in the Caribbean. We are DELIGHTED to learn that your experience was so satisfying and we can assure you that it will be a pleasure to welcome you again in the near future. All the team is saying EXCELENTE while i share your feedback. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 05-Dec-2017
Great food with a lot of variety. Staff are friendly and service is great. The rooms were very clean and nightly shows were very entertaining overall great resort!
Comment from Hotel Management
05-Dec-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for choosing us and for taking the time to provide us your kind feedback. We are delighted to know that you had a EXCELENTE stay. It will be more than a pleasure for our team to have the opportunity of hosting you again. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 04-Dec-2017
Overall the hotel and services are really nice! The room is clean and pretty. There are two shower heads in the shower in each room. It is very convenient when each person has to shower a few times a day. Restaurant foods were okay, buffet needed up to be one of our favorite because it is quick and has a little bit of everything. it says kaikyaking is included however the person handling that has no interest of letting you kaiyak if you don’t pay for any of his other water activities.
Comment from Hotel Management
05-Dec-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for sharing your experience and for giving us your kind feedback. YOU are our reason to be and it is a pleasure to learn that we met your expectations to the fullest. We will be very happy to have the chance of hosting you again in the near future. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Yes staff

Posted 30-Nov-2017
Staff was great specially the entertainment staff and of course are waiter dion on the beach very polite and thankful
Comment from Hotel Management
30-Nov-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you very much for taking the time to provide us with your valuable experience review. We are also very proud to learn that our team made your stay so pleasant. It will be a pelasure to have the chance of hosting you again. Best regards,
3 out of 5
by A verified traveller from Texas

OK Hotel, not a Luxury hotel at all.

Posted 28-Nov-2017
Pros: Hotel beach is nice, they are always cleaning it. They have a nightly show There is a large variety of selection at the buffet, The room is clean
Cons: The hotel rooms are a little tired looking. The bathroom missed basic things such as a place to put shampoo and soap in the shower
Location: N/A
The hotel is OK, we were expecting a lot more than we got. There is nothing wrong with it, but there is nothing impressive about it either. The good: Hotel beach is nice, they are always cleaning it. They have a nightly show There is a large variety of selection at the buffet, The room and hotel is clean. The hotel grounds are pretty and well taken care of, the lobby looks nice and is in good condition. If you are looking for lots of activities you have it, they have activities at the pool and beach most of the days. The bad: Pretty much all beach chairs are broken and in terrible shape, very uncomfortable to lie on. The staff runs out of basic things such as towels for the rooms and the pools. If you ask for more they have to go find some. Never got Kleenex replaced as they never had more to provide. Service is not good, and expects tip to provide a great service. Waiter never asked if we wanted something at the beach and avoided us at all cost. The OK: We got a "renovated" room, and the bathroom definitely looked renovated, but the rest of the room was not. The safe didn't work, the furniture was old, there was little room to store clothes, with only 2 drawers in the room. We had to leave soap on the floor as there was no where else to put it. The food in most restaurants there is OK, there is nothing spectacular about it, but it's not bad either. If you want something to eat at the pool your only options are nachos, hotdog or burger, nothing else.
Comment from Hotel Management
30-Nov-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Johanna, thank you very much for taking the time to share your feedback and also for staying with us. We are glad to learn that our resort cleanliness, facilities, buffet choices and daily activities fulfilled your needs and allowed you to enjoy the stay. On the other hand, we are sorry to learn that we didn´t meet your expectations to the fullest but it is important to highlight that we understand that as any other service company there would always be room for improvement. This is not the kind of feedback we are use to receive from our guests, therefore i can assure you that this will be shared with the management for a direct follow up. We hope you choose to visit us again and please feel free to contact us prior arrival for some special pampering. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from pila,poland

True Dreams

Posted 27-Nov-2017
Excellent hotel very safe and well maintained. Kids loved it. There is everything what you need. It is really all inclusive. Lovely vacationa.
Comment from Hotel Management
27-Nov-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Remy, Thank you very much for choosing our property and also for sharing your kind feedback. It is a big pleasure for us to learn that all your expectations were met in order to create an unforgettable experience for you. We will be very happy to have the opportunity of hosting you again. Best regards,