Ratings based on 1,053 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from US

Awesome, Affordable Getaway.

Posted 27-Nov-2016
I've been to this hotel twice. The staff is amazing. The food is good. The pool is great and the beach is nice. The best part about this hotel is that every room is close to the beach, pool, and restaurants. The worst part is that the ground floor rooms tend to smell like mildew. Ask for a new room and they hook you up. Free WiFi and AC in every room.
3out of 5
by A verified traveller

Außen hui, innen ....

Posted 20-Nov-2016
Pros: Außenanlagen, Poolbereich (der Sandstrand ist allerdings - mit Ausnahme des Volleyballfeldes - fast komplett mit Liegestühlen gepflastert)
Cons: Zimmer renovieren und Bettwäsche bei Gästewechsel erneuern
Äußerlich wunderschöne Hotelanlage und sehr freundliches, stets hilfsbereites Personal. Die (großen) Zimmer sind allerdings total abgewohnt und bieten wenig Komfort (z.B. keine Möglichkeit, die im Bad bereitgestellten Hand- und Badetücher aufzuhängen). Im gesamten Zimmer keine Haken oder sonstige Möglichkeit, Kleider zum Lüften aufzuhängen. Der Waschbereich besitzt keine Tür und ist auch optisch vom Wohnbereich nicht getrennt. Durch die Dusche, die von den dazu gehörenden Wasserhähnen weit entfernt ist, werden große Bereiche des Raumes unter Wasser gesetzt. Die vielen Haare im Bett lassen vermuten, dass das Bettzeug nach dem letzten Gast nicht gewechselt wurde.
3out of 5
by A verified traveller from US

Disappointing stay for what I paid

Posted 10-Nov-2016
Location: We paid for a snorkeling excursion, which ended up being a pirate ship for families. Our hotel didn't inform us that our previous trip was cancelled.
Upon arrival at the hotel we were greeted and delighted by what we saw in the lobby. After we upgraded to preferred, which included the adults only section, preferred areas of the resort, etc we got to our room where I started to become disappointed. The room was outdated, tiles were falling apart in the shower, the bed was extremely uncomfortable, the air conditioning wouldn't go any cooler nor would it work when I tried to use it, and that's just a few of the things that I was disappointed by. The fact that we spent the money for an upgraded room and service, should mean upgraded. Our balcony was a view of a walkway, on the first floor and when they told us adults only I was a little confused by the screaming children that were constantly waking up my friend and I everyday (the block of rooms we stayed in had a sign stating adults only). We were supposed to have an upgraded mini-bar, and they never upgraded us regardless of how times we asked for it. Since you cannot drink the water from the faucet, water bottles were provided for us, however, my friend and I had to call everyday to have them replenish our bottles even though housekeeping should of done that when they clean the room. There wasn't a lot of entertainment either...my friend and I went into the casino and to a club or area called desires where there was no music with a The resort was nice, I don't want to give a terrible review for the whole time I was there but I definitely feel like I paid too much.
4out of 5
by A verified traveller from US

Place to be with family and friends

Posted 06-Nov-2016
Pros: Easy access to the amenities and more than friendly staff
Cons: Needs to have more options for night time or club
5out of 5
by A verified traveller from US

Excellent Family Getaway

Posted 24-Oct-2016
Location: Close to airport, very nice beach. Big enough resort not to go anywhere.
From the location to the staff and the food as well as service and cleanliness it was all excellent. Don't think twice, this is the place. You want be disappointed
5out of 5
by A verified traveller

Posted 23-Oct-2016
Excellent stay!! I loved this resort!! You have to stay here and enjoy!! Drinks fun and a lot of sun 🌴🌴🌴
5out of 5
by A verified traveller from US

Awesome

Posted 19-Oct-2016
Not one complaint, enjoyed every aspect of this vacation!
5out of 5
by A verified traveller

Excelent

Posted 18-Oct-2016
Pros: The entertainment groups
Cons: The cleaning in the bathrooms
Location: Very good
Everything was really good, the spa was excellent but to expensive!!😳
5out of 5
by A verified traveller

Posted 16-Oct-2016
We have been at Dreams Palm Beach 6 times and raved about our stay to others, but this time we were disappointed in the attitude of some of the employees that could care less about giving us good service as they always have before and others such as Luis in the world buffet were above and beyond with his smile and helpfulness-- he made our stay better just because he acted like he was really glad to see us everyday!! Thank you Luis!!!
3out of 5
by A verified traveller from NJ

"Hit and miss", but mostly miss!!!!!

Posted 18-Sep-2016
Pros: The staff were helpful and friendly. The grounds were meticulously kept. The beach was powder white and the water warm.
Cons: The resort needs AC in the registration and buffet areas, improved food selection and a resort casual dress code.
Location: Snorkeling was better on Catalina. Sailing is a blast.
First two rooms had AC, bug and noise issues. The third room was located in Building #5 and was told it was a free upgrade, it was on the beach and problem free. It is warm and HUMID on DR, you need operational AC. The preferred staff was helpful, after some coaxing. The buffet was open air and the food was hit and miss. The rotisserie chicken and fresh fruit were excellent, good luck otherwise! The restaurants were hit and miss as well, but had AC, to some degree. Order extra items to taste, the portions are small. Dress to sweat, shorts, button shirts and sandals should suffice! The Seaside Grill was good for breakfast, lunch and dinner, but should not carry the entire resort and require patrons to pay preferred guest rates to partake. Domingo and Edwin were excellent and deserving of their tips! SeaPro water sport center was excellent, honorable mention to JB and Franklin for prepping the Hobie Cat, they really helped compensate for the hit and miss resort entertainment. Overall, a decent resort with some great staff.
Comment from Hotel Management
14-Oct-2016 by Econcierge, Hotel Management
Dear Mary! It has come to our attention after reading your comments that we may not fulfill your expectations, we know that there is always room for improvement and we are always willing to take the corrective measures. We respect your opinion and would like to apologize for the inconveniences this may have caused; we hope you know this was never our intention.