My wife and I, our 9 yr son, 16 yr dtr and her 14 yr friend stayed in 2 rooms. First impressions are everything and the bell captain, Pablo was amazing, both at check-in and check-out. He had our bags delivered on time and even had a taxi ready 10 min early for our departure. Very personal, friendly, and welcoming.
Emanuel greeted us during our introduction to the Preferred Club (well worth the extra expense, general areas for swimming, dining, towels, and having a drink are great, but nice to have separate area for quieter, quicker service whenever you want).
The bar staff including Yohan, Augustos, Adrian, Irwin and Eudy at the pool bar as well as Elvis at the lobby bar were great. All were very friendly and efficient.
The Preferred beach waiters, Juan and Juan Carlos were equally nice, quick and professional.
Regarding dining, special mention is warranted by waiter Domingo and sommelier Manuel. Both are very knowledgeable and accommodating. Alex waited on us for our romantic beach dinner and was also fantastic. Food overall was good and much better than other all-inclusives.
Entertainment staff were awesome including Jose, Benjamin and the very energetic and enthusiastic Ergie.
Finally, at checkout, Karina was extremely helpful and professional. We were all sad to leave.
Clearly the management team is doing an excellent job. General manager Valter Espinoza was visible daily. We met him before at a previous stay at Paraiso de la Bonita in Mexico.
Comment from Hotel Management
07-Apr-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Thank you for your feedback and choosing Dreams Palm Beach. It is an honor to hear how excellent ypour experience was. We will be glad to welcome you again.