Disappointing stay for what I paid
Upon arrival at the hotel we were greeted and delighted by what we saw in the lobby. After we upgraded to preferred, which included the adults only section, preferred areas of the resort, etc we got to our room where I started to become disappointed. The room was outdated, tiles were falling apart in the shower, the bed was extremely uncomfortable, the air conditioning wouldn't go any cooler nor would it work when I tried to use it, and that's just a few of the things that I was disappointed by. The fact that we spent the money for an upgraded room and service, should mean upgraded. Our balcony was a view of a walkway, on the first floor and when they told us adults only I was a little confused by the screaming children that were constantly waking up my friend and I everyday (the block of rooms we stayed in had a sign stating adults only). We were supposed to have an upgraded mini-bar, and they never upgraded us regardless of how times we asked for it. Since you cannot drink the water from the faucet, water bottles were provided for us, however, my friend and I had to call everyday to have them replenish our bottles even though housekeeping should of done that when they clean the room. There wasn't a lot of entertainment either...my friend and I went into the casino and to a club or area called desires where there was no music with a The resort was nice, I don't want to give a terrible review for the whole time I was there but I definitely feel like I paid too much.