No AC in the room Very bad experience
First, this has one of my worst experience ever. First, when we arrived at the hotel, they took us to the back we could not appreciate the lobby at the hotel. We check in when we went to the room all the hallways were very dark like one of that kind of movies that you don't know where they are taking you. We arrived to the room the rooms are very small, good size of the bathroom but very small room. We have a swimming pool view for the adult which is very dark, I personally prefer sky blue swimming pools. We went back to the reservation area, we had to pay 500.00 to upgrade the room to supposedly a honey moon suite. We changed the rooms we arrive, first the room was located at the end of the hotel, with a view of a construction area, next to us was a place that has a lot of mosquitos, the balcony was an open balcony that when the water sprinkler open in the morning all the balcony got wet. All these mosquitos bite my daughter and me. We had to stay one night and the worst part is that the AC was not working they had to send a technician, that he supposedly fix it but he only fixes the fan because the ac was broken at the first place. If I start talking about the beach I will never be finished because it was very dark and with a lot of seaweeds. At the end of the night and first thing in the morning, we moved the hotel to another hotel in the area that the beach was cleaner and the rooms had an AC. Personal was very nice. At the end, I had to pay 75.00 for one night upgrade.
Comment from Hotel Management
15-Sep-2017 by Luz Salcé, e-Concierge, Dreams Palm Beach, Hotel Management
Thank you very much for staying with us and for sharing your feedback. First of all, we are glad to hear that our staff provided you a great service. Secondly, it is important to clarify that we are renovating building 7 to provide a better service to all of our guests and it is very concerning to us the mosquitoes theme, since we have daily fumigation to avoid this matter. Regarding the beach, the seaweed is a situation that we can't completely control, besides this we might have noticed that there is a team dedicated to keep it as clean as possible. Overall, we can assure you that your comments will be taken for evaluation with the responsible departments.