Ratings based on 1,110 Verified Reviews

4.1 out of 5
80% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Queens NY

Not what I was expecting :(

Posted 05-Jun-2017
Pros: The pools/beach.
Cons: The food, especially at the buffet.
Location: CoCo Bongo was fun but they want to charge you $75 a person haggle you could get in for cheaper.
Let me start off by saying that I read reviews faithfully to get a scope of the property/food etc..So when I was searching for a resort as you can see there are tons to choose from so after reading and switching resorts (literally) we settled with DREAMS, more like a mini nightmare. I hate to write this but the $200 resort money is a scam to get you to a time share presentation and could only be utilize if you sit through their day long pitch. Also when checking in they try to get you upgrade to preferred, don't bother the rooms are the same and you get to eat breakfast a la cart. Now on to the food, what a disappointment and if you found something you liked it was never hot. Oh and do not bother with the sirloin at the buffet I am still chewing days later, the worst. The best thing was the mango. The rib eye at the sea side grill was good but overall there was nothing that we ate that made you say, this is good. The beach and pool was nice and relaxing and if you can grab a burger and fries on the beach that was the highlight of our meal. Also the way the resort is configured you hear every door that slams people talking no late sleep inns at this place. I hate to be so critical but this place was not worth the money, seriously don't do it. Oh how could I forget the drinks were boring..... I want to visit DR again but would not stay here and there is not entertainment. Sorry DREAMS wish I could have had a better DREAM.
Comment from Hotel Management
08-Jun-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Mr. Melani (NY), thank you very much for your feedback and for choosing our resort. I will be sharing this with the responsible managers for follow up since you are not with us anymore and there is nothing else we can do, next time do not hesitate to let any of our managers on site know your inconveniences while you are at the resort and be sure that we will do our best to make your stay more pleasant. We will be more than glad to welcome you again and provide you a better experience. Warm regards,
3 out of 5
by A verified traveller from NYC

Great staff, cheap food & ok rooms

Posted 05-Jun-2017
Staff was very nice, welcoming & always at your service but the food was lousy. Very cheap selections on the food, ex steak was fatty & very tough, Asian fusion restaurant was everything but Asian fusion. Their version of top shelf liquor is local rum & Bacardi (not top shelf). Room service was lousy they reused dirty linen on the bed.
Comment from Hotel Management
08-Jun-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, thank you very much for your feedback and for choosing our resort. I will be sharing this with the responsible managers for follow up since you are not with us anymore and there is nothing else we can do, next time do not hesitate to let any of our managers on site know your inconveniences while you are at the resort and be sure that we will do our best to make your stay more pleasant. We will be more than glad to welcome you again and provide you a better experience. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Some good things...some need improvement

Posted 05-Jun-2017
We frequently vacation at AM resorts because we can depend on the high quality and excellent customer service. Although we usually stay at the "Secrets" resorts, we have also stayed at "Now" resorts and have been very pleased with both. We had confidence when booking this resort that the high quality we've come to expect would be there. We found the grounds and beach were excellent...the rooms are small and getting a little dingy and due for upgrade but very clean. The food was not up to AM standards we had come to expect...the restaurant service was very poor...it was inconsistent and many things forgotten...we were rarely asked if we would like a beverage...some orders had missing food or were not what we ordered...staff was slow and some clearly did not enjoy their work (not all staff)...worst margueritas ever! I would have to say the dining experience ruins the resort experience which is too bad because it has such potential to be awesome.
Comment from Hotel Management
08-Jun-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Mrs. Nancy, We are glad to know that our room cleanliness, grounds and beach met your expectations and were the highlight of your stay. On the other hand, we offer you an apology if we might not gave you the food and beverage service you were looking meaning that you didn´t join the great amount of costumers that we make happy on the daily basis. I will share this with our responsible manager for follow up. Hope you come back and give us the chance to turn around your last experience. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from pa

Hotel right on the beach.

Posted 30-May-2017
The resort was beautiful and the pools and beach were gorgeous. However, the restaurants were not that great. Also they needed more nightly entertainment around dinner. There is nothing until 9:30.
Comment from Hotel Management
31-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear courtney, we are glad to hear you enjoyed your stay with us and appreciate that you highlighted some points of improvement on your opinion. The schedule for the shows is at that time for the guests to be able to enjoy it when they finish dinner. Anyways we will be sharing this with our management for evaluation. Hope to welcome you again soon,
3 out of 5
Recommended
for Everyone
by A verified traveller

Honeymoon vacation

Posted 10-May-2017
Pros: Good food options. Most of the staff were friendly and warm
Cons: Staff attitude especially at checkout. Everyone was nice on the first day, but on our way out, the man that checked us out was rude.
Location: Good beachfront
We arrived here and was welcomed warmly, everywhere looked beautiful. Great food and drinks. All inclusive. We spent 5 days and it was lovely with just a few setbacks
Comment from Hotel Management
12-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, We are glad to hear that our beach, food and staff met your expectations and truly appreciate your feedback that will help us improve and keep providing the excellent service we are known for. I will be sharing your comment with the front desk manager to avoid future similar experiences. Hope you change your mind and visit us again as a chance to turn around your last experience. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Atlanta, Georgia

Beautiful Views

Posted 08-May-2017
Pros: Beautiful, my room was very nice, views were amazing.
Cons: Maid service
Location: I never left the resort. We did a booze cruise which was a lot of fun.
My over all experience was great. Had an issue getting my room cleaned and they never restocked my towels, I was also placed in building two, right on the corner where they had all the entertainment, so i heard everything. Bar service was awesome Ralph at the pool bar was my man. beach was beautiful and it was not crowded.
Comment from Hotel Management
08-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Ariel, thank you very much for choosing our property and taking the time to give us a feedback about your stay. I will share your comment with the appropiate manager to improve on the mentioned areas. Hope to welcome you again in the near future. Warm regards,
4 out of 5
Recommended
for Couples
by A verified traveller from dillsburg, pa

Great place

Posted 06-May-2017
Pros: The staff always greeting you with a smile... "hola" and " excellente"...
Cons: to see some more of the restaurants allow shorts for men not just the buffet and seaside grill. People not trying to sell us thungs on the beach
Location: Location was key. Close to the airport and lots of excursions nearby if you wanted to go on them.
Got the preferred package which was a great choice and well worth it. Highly recommend it. Food was great! The staff was exceptionally great always happy and always working. We saw the same guy serving us at the bar in the evening and then serving us oj in the morning on the other side of the resort. Very relaxing. I will definitely be back to this one.
Comment from Hotel Management
08-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear merica, Thank you for choosing us and for taking the time to share your experience with us. We are glad to know you enjoyed your stay, regarding the dress code at the restaurants this is to maintain the formal atmosphere of our a la carté. Hope to welcome you again soon. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Room accomodations

Posted 06-May-2017
Pros: Domnican personnel always happy, accomadating and helpful. Commendation goes to Mr Ivan Molina at the steak restaurant for his great service.
Cons: Based on our experience, please remind Lennis Zapata and Karina de los Santos to allow customers to finish explaining and not to go back on their word
We had preferred luxury room but given upstairs. I can't walk stairs. Talked to front desk (Lennis Zapata)and was told we would given similiar room but across our building. Room given faced nothing but plants. I called consegnier and was told too busy, but would check later. We were never called. I went personally and was told no accomadations available. I was upset. We'll be in Cancun in July and will stay in Dreams again because I know this situation is rare.
Comment from Hotel Management
08-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear valued guest, Thank you for taking the time to let us know your experience at our property and for choosing us to spend your vacation. I will be following up the case with the mentioned staff members to avoid future similar experience. Hope to welcome you again soon. Warm regards,
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Nice resort

Posted 04-May-2017
No major complaints. Nice resort. Rooms and facilities were nice. AC in room wasn't the greatest but was comfortable. Staff was all very friendly. Juan Carlos Santana on the preferred beach area was exceptional. Great asset to the team.
Comment from Hotel Management
05-May-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear Jared, thank you for choosing Dreams Palm Beach and sharing your feedback with us. It is a pleasure to hear that we provided you a memorable experience. Warm regards,
3 out of 5
by A verified traveller

Very nice staff and excellent food BUT too crowded

Posted 17-Apr-2017
The staff is very nice and friendly. Rooms are very clean and the food is excellent. BUT, the resort was extremely busy. If you don't take a long chair very early you have no chance to get one. I've never seen that in a resort! The "Preferred" area was as busy as the standard one. The resort is quite small was very little green area. Be ready to get the feeling of a busy place on the beach and when walking within the resort.
Comment from Hotel Management
30-Apr-2017 by Luz Salcé, e-concierge, Dreams Palm Beach , Hotel Management
Dear guest, Thank you for your feedback and choosing our resort to spend your vacation. We are glad to hear that staff, rooms and food fulfilled your expectations. Regarding the availability of chairs and busy resort, we want to clarify that during holy week all resorts have full house and we do not welcome more guests than the amount that we are capable to handle. Hope you visit us again in a different season to provide you the expected experience. Best regards,