Ratings based on 1,013 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
81% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Posted 24-Jul-2016
Amazing stay. Clean. Staff friendly fun activities for adults and kids. Will return next year!
2out of 5
by A verified traveller from New York

Not my top choice

Posted 23-Jul-2016
Pros: The beach was nice, and the wedding was great.
Cons: Stop sales pitches, reduce people trying to sell things. Fix up rooms. Improve the cooling system at the pool bar.
Stayed at this hotel for a wedding. Our room had a few broken parts. Food was decent, drinks were poor- anytime we got a drink at the pool bar, they were warm and sugary and weak. Too many people trying to sell you things and very pushy about it. We agreed to a 90 minute meeting about becoming a member, and were promised a gift bag for attending. We never got that bag, even after speaking to Santos (who signed us up for the meeting) three times afterwards. Overall, I would not stay at this resort again.
4out of 5
by A verified traveller

Excellent service, staff and food

Posted 20-Jul-2016
Dreams Palm Beach hotel has excellent staffs, service and food. It's location is about 25 minutes from Punta Cana airport. It's World Cafe restaurant got tons of different selection everyday and is available for breakfast, lunch and dinner. Coco Cafe is available for snacks. The concierge service is awesome as well. The ONLY thing that didn't make our stay satisfied is how the hotel is dated, the AC in the room is not adjustable, which was way too hot for our needs. Maintenance personnel came to check it out but he told me that it's the same across all rooms but was not the case since our other friends room AC was adjustable. If the rooms are not dated, this place is awesome for family vacation.
3out of 5
by A verified traveller from Phila

So-so

Posted 15-Jul-2016
I was really turned off from the beginning when our concierge turned salesman! Tried getting us into a vacation club an hour after we arrived! I'm on vacation to get away from it all, not to be stressed out about buying into a club. This place needs major improvements on their waitstaff. They would come around every hr or 2 on the beach and around the pools. Half were pleasant, other half looked like they hated the world. Food was pretty good though, buffet and restaurants. Victor at the pool bar, and the entire entertainment group were top notch. Rooms need a bit of updating. Found numerous cracks in the ceiling. Also, rooms with a tub need to be enclosed better. We found when showering, there was nothing from stopping the water from getting all over the floor. Our mattress looked like 2 very overweight people had been sleeping in it for a month!! It actually had indents on both sides of the bed! Given that, it was still kind of comfortable! Lol The grounds are really beautiful though.
5out of 5
by A verified traveller

Best vacation ever

Posted 08-Jul-2016
So overall the hotel is absolutely the best I have been in. It could us some updates in the bathroom area but the staff is great. They made us feel at home. The.only issue we had is tjat.Expedia included. 400 dollar credit per room for the resort but they only allow 200 per room. I thought I was getting a deal but I was told this I'd a standard credit the resold gives all its guests. Would definitely recommend the preferred club and going during the week. I noticed the weekend service especially in the buffet area is not great. Waiting 30 minutes just for coffee.
5out of 5
by A verified traveller from Texas

Nice and relaxing hotel by the beach

Posted 01-Jul-2016
Nice hotel by the beach, plenty of activities for all ages every day, food station close to the beach daily, excellent variety of foods at the buffet cafe, variety onsite restaurants, theatre, casino, spa, gym, the works! Excellent staff ALL around. Every staff member we encountered was happy, positive and helpful. Transportation to nearby areas was available down the road. Buses were well air conditioned, had music and one even had free wifi! Fun and relaxing family experience! :-) The best staff we encountered were: Julio at the front desk, Jimmy in setting up excursions, Jeans and Juanito at the world cafe!! Hotel offered free wifi which was a HUGE plus for staying in contact with family and friends back home in the states.
4out of 5
by A verified traveller from phoenix, arizona

Excellentè

Posted 01-Jul-2016
First time in Dominican Republic and it was a memorable one! We came for my sister in laws wedding which was at the resort and it was gorgeous. I recommend getting the Banana Mama with white rum and the Surf & Turf at the French restaurant. Everything was honestly great but those were my favorites. It's the incredible staff that really makes this place. Will be returning again :)
5out of 5
by A verified traveller from Santiago, Dominican Republic

Great experience

Posted 31-May-2016
Pros: The staff.
We really enjoyed the people. They were really nice. The hotel was quiet, which was what we were looking for.
Comment from Hotel Management
18-Jun-2016 by DGolub, Hotel Management
Dear Guest, Receive the warmest greetings from Dreams Palm Beach. Thank you for having chosen us as your vacation destination in the Punta Cana area; it was an honor. We thank you for your comments, please know we appreciate them and it means a lot to us, as it helps us know that we are accomplishing our goals of making our guests happy. It was an absolute pleasure to have taken care of you once more. We do look forward to welcoming you in the near future. Hope to see you really soon! Warmest regards, Daria Golub E-Concierge Assistant Dreams Palm Beach Punta Cana Cabeza de Toro, La Altagracia Dominican Republic Tel:(809)552-6000 econcierge.drepb@dreamsresorts.com
5out of 5
by A verified traveller from new york

Beautiful resort

Posted 30-May-2016
Beautiful resort with excellent staff. There was so much to do and the staff put 120% in to make sure that you loved your stay. I would absolutely recommend this resort to others, as well as plan on returning myself!
4out of 5
by A verified traveller

Posted 14-May-2016
Very friendly staff. Excellenty beach weather was beautiful nice swimming