We arrived at the Catalonia resort and were greeted with a tropical juice in a glass. The front desk staff was nice and the check in process was easy. The resort grounds were impeccable; super clean and the greenery was beautiful not a single leaf or flower out of place! We were helped with our luggage (we had alot) to our family room. Unfortunately there wasn’t an elevator in the area we were in so the bellhop had to carry all the luggage up the stairs. Our room was close to EVERYTHING-restaurants, pool theater, shops, spa and the beautiful beach! So clean and turquoise not packed at all we went swimming immediately! The room wasn’t the greatest but it served its purpose had a balcony that over looked the pool and theater. The pool had kiddie area swim up bar hot tub. There was a kids club.The food was ok reservations were needed for 2 of the restaurants so we couldn’t try them since they were booked for all seatings. We ate mostly at the family / buffet restaurant. We were not able to get drinks or food at all of the bars as they were reserved for platinum members only. Speaking of platinum membership, at check in we were greeted by Lourdes who was nice and caught my attention with a “free spa treatment” offer. She didn’t mention we had to sit for over an hour and listen to someone try and sell us a membership it was a waste. 25 minute massage was good but receptionist there was not personable
