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Krystal Grand Puerto Vallarta All Inclusive

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Outdoor pool
Exterior
Room, 1 King Bed (Hacienda Swim Out)
Outdoor dining
Gym

Reviews

7.6 out of 10
Good

Popular amenities

  • Spa
  • Parking available
  • Pool
  • Room service

Room options

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Aerial view

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  • On private beach
  • Pool
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  • Spa
9.2 out of 10, Wonderful, 346 reviews
The price is £843
includes taxes & fees
26 Jul - 27 Jul
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About the area

Map
Ave De Las Garzas 136 Zona Hotelera, Puerto Vallarta, JAL, 48333

Restaurants

  • Starbucks
  • Porfirio’s
  • Vaca Argentina - Vallarta
  • Outback Steakhouse
  • Tacos Candora

Similar properties

3 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers

Krystal Grand Nuevo Vallarta – All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
8.0 out of 10, Very good, 1,229 reviews
The price is £220
includes taxes & fees
29 Jun - 30 Jun
Krystal Grand Nuevo Vallarta – All Inclusive

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 200 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Parking on site (MXN 55 per night)
  • Valet parking on site (MXN 62 per night)

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • La Bonita
  • Le Delice
  • Sea Fire

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf driving range
  • Playground
  • Sauna
  • Shopping

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop-compatible safe
  • Safe

Policies

Special check-in instructions

Meals are included for children 5 and younger. Additional fees apply to children 6-12 years old.
Please note: All guests staying in the "Hacienda" section of the resort must be 18 years or older and present identification at check-in.

Payment types at the property

Important information

Property is also known as

Hilton All Inclusive Puerto Vallarta
Hilton Puerto Vallarta
Hilton Puerto Vallarta All Inclusive
Hilton Puerto Vallarta All Inclusive Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort Puerto Vallarta
Puerto Vallarta Hilton
Puerto Vallarta Hilton All Inclusive
Puerto Vallarta Hilton Resort
Hilton Puerto Vallarta
Hotel Hilton Puerto Vallarta Resort Puerto Vallarta
Puerto Vallarta Hilton Puerto Vallarta Resort Hotel
Hotel Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort Puerto Vallarta
Hilton Puerto Vallarta Resort All Inclusive
Hilton Resort
Hilton
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All Inclusive Puerto Vallarta
Hilton Resort All Inclusive
Hilton Puerto Vallarta All Inclusive
Hilton All Inclusive
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort
Hilton Puerto Vallarta Resort All Inclusive
Hilton Puerto Vallarta Resort - All inclusive Puerto Vallarta

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Krystal Grand Puerto Vallarta All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 292 out of 858 reviews
Rating 8 - Good. 264 out of 858 reviews
Rating 6 - Okay. 165 out of 858 reviews
Rating 4 - Poor. 75 out of 858 reviews
Rating 2 - Terrible. 62 out of 858 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10

Very beautiful and friendly staff

10/10

Excellent amenities
Stayed 4 nights in Jul 2022

8/10

The Staff at Hilton was very friendly professional an helpful. The views at this hotel was amazing love love love.
Stayed 3 nights in Jun 2022

10/10

Beautiful hotel close to everything. Service was amazing! Unfortunately wifi & cell signal is weak in PV.
Stayed 4 nights in Oct 2022

8/10

Overall was a great experience the Hacienda has a nice vibe and definitely great staff. The food isn’t the greatest but the tequila will change your mind.
Stayed 3 nights in Jul 2022

10/10

Everything was great.
Stayed 4 nights in Jun 2022

8/10

I would definitely come back to this resort our Room was incredible ! Our concierge Ivan Decorated my room for my birthday along with cake and champagne, the buffet food was pretty delicious throughout the day although the restaurant food was okay overall our stay was great !
Stayed 4 nights in Jul 2022

10/10

Our stay here was amazing! The staff was very caring and fun! Fransisco at the restaurant by the pool and Patricia at the sushi bar made the place feel like family! I would 10/10 come back just for the the experience the staff gave us! Thank you so much for treating us like family!
Stayed 5 nights in Sep 2022

10/10

east to get around
Stayed 5 nights in Aug 2022

8/10

Nice people
Stayed 4 nights in Mar 2022

8/10

The people working for you were absolutely wonderful. My allergies were bad from the mold
Stayed 4 nights in Sep 2022

8/10

Our stay was mostly excellent. Stuff was very friendly and helpful, the food was delicious. Just one thing to note: we got very upset about the fact we can't get our room just because it was located in the adults only part of the resort. We were traveling with a baby, and on the Expedia resort's page it doesn't have any notice about that.
Stayed 7 nights in May 2022

10/10

We had an amazing weekend getaway. We were able to use adult only resort next door for dinner which had some good options. The Hilton staff were amazing and very attentive. A big shout out to Santos in the lobby, Irvin & Felix at the lobby bar and Maria Elena at the adult pool/bar. They were all so nice and treated us like family. They made this trip extra special. The location is nice. Close to shopping and the airport. Beach was clean and water was great! We will return!

8/10

The stay overall was great and the bartenders kept the drinks flowing. My only complaint would be the noise from the lobby every single night, it never ended before midnight and sometimes ran until 2in the morning. Very annoying when you have excursions booked early in the morning.

6/10

Overall, we enjoyed our stay with the ocean view! The location was perfect to all areas we wanted to spend our time. Nice to have the hacienda next door away from the crowd and noise. Many thanks to the staff - they were extremely courteous, friendly, and helpful. On the other hand, we noticed the age of the property. Our toilets would not work a few times, water dripping from the vents due to condensation and the jacuzzi took a very long time to fill with water.
Stayed 5 nights in Sep 2022

6/10

No longer a Hilton. Now The Regency. Hard to fin since we weren’t made aware of the name change. Hotel outdated. Needs some work.
Stayed 1 night in Jan 2023

6/10

The junior suite could have been cleaner. It looked like it was falling apart
Stayed 3 nights in Jul 2022

8/10

Didn't like-Room had damp smell, raccoons came out scavenging at night around rooms with private pools.
Stayed 1 night in Jul 2022

6/10

Does not keep up to the Hilton quality and reputation. Its small and old. Staff is nice. Food was good at some eating locations like the buffet. Other food locations are mediocre at best. Had to ask for soap and towels. Air Conditioning is also mediocre. Certainly not worth what we paid.
Stayed 4 nights in Aug 2022

8/10

The location is under construction so the first room we received smelled like paint. However, we were given a new room and everything from there was great. Most staff was kind. The staff in charge of Buffet should make an effort to open on time and not get upset when people ask, why it’s not open 20 minutes after the fact. We were there three days and they opened late all three days.
Stayed 3 nights in Aug 2022

2/10

Got to the property and was told we cant stay in that hotel cuz its the wrong one. We called before buying tickets and were told that we can buy those tickets. The room we got was really bad. AC wasnt working good, we got a king bed instead of 2 queen beds, dirty room,
Stayed 4 nights in Jun 2022

6/10

Bathroom’s toilet had problems to flush.
Stayed 4 nights in Jul 2022

6/10

They tried to put us in a crappy room thinking we would be “gullible tourists.” The upstairs floors had holes in them, the room was super small and nasty. We had to complain but they ended up giving us a better room. They try to play us tourists. They only had two types of beer. The food okay but but great at all. WiFi kept disconnecting and you had to pay for it. Not going there again.
Stayed 5 nights in Jul 2022

2/10

The quality of the food on all the restaurants was terrible, no taste no presentation even the so call specialty restaurants. The service of the people on the pool area was also very bad , not enough personal therefore was taking for ever to bribing drinks or snacks, sometimes more than 40 minutes for one hamburger or around 20 minutes for a drink
Stayed 3 nights in Jul 2022

4/10

The food was not consistent, the quality was disappointing. The property is lacking maintenance and the cleanliness needs improvement overall. The service level was also mediocre, being that it's a Hilton location the brand was not represented well at this location. Disappointed
Stayed 5 nights in May 2022